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2. MGMT 570 Entire Course MGMT 570 Week 1 DQ 1 Conflict Examples in the Workplace MGMT 570 Week 1 DQ 2 Confrontation Versus Cooperation MGMT 570 Week 2 Homework LSI Conflict Paper MGMT 520 Week 2 DQ 1 Power, Rights, and Interests MGMT 570 Week 2 DQ 1 Choosing Your Approach to Resolving Conflict MGMT 570 Week 2 DQ 2 Choosing Your Approach to Resolving Conflict MGMT 570 Week 3 Course Project (Project Proposal) MGMT 570 Week 3 DQ 1 Listening at Different Levels MGMT 570 Week 3 DQ 2 The Right Response Let's share with each other some examples of conflict situations that you have witnessed in the workplace. Please use positions and titles rather than names of specific individuals. What kind of conflicts are these examples, and how did the conflicts develop? What were the results?

3. MGMT 570 Week 1 DQ 2 Confrontation Versus Cooperation MGMT 570 Week 1 After reading the case on Page 13 (Confrontation vs. Cooperation), respond to the following question: Should Joe take a positional bargaining approach and hold fast on the store’s policy? Explain your rationale. MGMT 570 Week 1 DQ 1 Conflict Examples in the Workplace MGMT 570 Week 1 DQ 2 Confrontation Versus Cooperation MGMT 520 Week 2 DQ 1 Power, Rights, and Interests MGMT 570 Week 2 DQ 1 Choosing Your Approach to Resolving Conflict MGMT 570 Week 2 DQ 2 Choosing Your Approach to Resolving Conflict MGMT 570 Week 3 DQ 1 Listening at Different Levels MGMT 570 Week 3 DQ 2 The Right Response MGMT 570 Week 4 DQ 1 Assessing Conflict Capability

4. MGMT 570 Week 2 DQ 1 Power MGMT 570 Week 2 DQ 2 Choosing Your Approach to Resolving Conflict In our discussion for this week, we are going to discuss the power, rights, and interests case that appears in Chapter 3 (p. 44). Let's start our discussion by looking at the first question, "What are the natural tendencies that Joe and Tina exhibited in handling their conflict?” Please also remember to respond to your classmates’ posts to stimulate further discussion. To prepare for this discussion, read the case in Chapter 4 (pp. 62–63) and respond to the question. Why can reasonable people draw different conclusions regarding the best approach to responding to various conflicts? Please support your response with your own experience and evidence from our readings.

5. MGMT 570 Week 2 Homework LSI Conflict Paper MGMT 570 Week 3 Course Project Homework LSI Online Link Begin working on your LSI Conflict Styles Inventory. Use the link below to access the Life Styles Inventory (LSI) exercise. Review the LSI Conflict Paper Guidelines instructions in Doc Sharing to structure your written report. Also, review the LSI slides in Doc Sharing to assist in understanding and interpreting the circumplex. LSI Conflict Styles Inventory Complete the LSI conflict styles inventory from the following link. At the end of the online survey, the website calculates your score and provides a circumplex you can print to complete the assignment. File your LSI conflict styles inventory and paper in the Dropbox for this week. Don’t forget a copy of your circumplex. MGMT 570 SESSION PROJECT GUIDELINES The purpose of this preparation guide is to provide you with some direction concerning the content, process, and structure of your final class project. In the sections below is some helpful information that will prove valuable with respect to facilitating your completion of a Course Project reflective of the high standards of quality work and personal learning that should be the aim of each participant in the course.

6. MGMT 570 Week 3 DQ 1 Listening at Different Levels MGMT 570 Week 3 DQ 2 The Right Response This week’s discussion is based on our continued saga with Joe, who is challenged to provide the appropriate response to the various scenarios (Chapter 6, p. 106). Based on this case, what messages are the individuals giving through their words and actions? In Chapter 7, page 118, we see that Joe has a heated argument with Tina and must engage in the appropriate communication responses. What is the appropriate response (or responses) on the communication continua that Joe should engage?

7. MGMT 570 Week 4 DQ 1 Assessing Conflict Capability MGMT 570 Week 4 DQ 2 Supportive Confrontation Read the Role Profile Case on More Power Inc. on pages 347– 354 of the text. Rate each role’s conflict capability and respond to questions. Using the conflict capability questionnaire (Exhibit 8-1 on page 124), first assess how Joe might rate himself and one of the other employees, which could be his boss, peer, or one of his direct reports. The profile for each employee is found on pages 347–354. Joe must confront Kim Khan and address concerns involving their relationship. Based on the More Power Inc. Role Profile Case, read and analyze the situation and address what the problems are and who owns them based on the window on behavior.

8. MGMT 570 Week 5 DQ 1 Encouraging Collaboration MGMT 570 Week 5 DQ 2 Overcoming Barriers Joe must assign a project requiring Fred and Sally to collaborate. He anticipates resistance and must encourage each to collaborate with the other. Read the case on page 175 of the text, and respond to the following question. How successful was Joe in applying the building blocks of collaboration MGMT 570 Week 5 DQ 2 Overcoming Barriers

9. MGMT 570 Week 5 Homework Collabarative case analysis MGMT 570 Week 6 DQ 1 Mediating a Dispute Collaborative Case Analysis Students will work in teams to prepare a collaborative case analysis on the Negotiations for Life case (text page 202). Each team will be assigned either Scenario 1 or Scenario 2 by the professor. Teams will discuss their assessments in their team Discussion areas and prepare an analysis and recommendation in a collaborative report in the form of a paper. See MGMT570: Guidelines for Case Analysis located in Doc Sharing. The length of paper should be three to four pages, not including the cover page and references. APA style is required for in-text citation and references. Joe must mediate a dispute between Sally and Fred to encourage them to work together on a project. Read the case on page 250 and respond to the following question. How successful was Joe in facilitating a process for mediating the dispute without imposing his own outcome on the parties?

10. MGMT 570 Week 6 DQ 2 Confronting an Employee MGMT 570 Week 7 Course Project Final Joe must address concerns raised by Tamiko regarding the way she has been treated by Fred Staid and men on the delivery team. Read the case on page 300 and respond to the following question. What specific steps should Joe take to investigate Tamiko’s concern? Include in your response the facts, data, and other information that must be collected, questions to ask, and strategies to take to ensure a thorough, fair process. This week, your Course Project is due. Optional: Post a copy of the Executive Summary from your Course Project in Doc Sharing. See the Course Project content item under the Course Home section of this course for more information. Submit your assignment to the Dropbox located on the silver tab at the top of this page.

11. MGMT 570 Week 7 DQ 1 Dealing With an Opportunistic Employee MGMT 570 Week 7 You Decide Overview: Joe must manage an opportunistic employee, Anton. Based on what you have learned in this chapter, what advice would you give Joe regarding how to respond? Specifically, what steps would you take to arrange a meeting with Anton; counsel Anton and address inappropriate behaviors; implement discipline, including termination if warranted; and prepare for potentially aggressive or violent ehaviour? After reviewing the You Decide video, how would you address Edmund’s face-saving concerns?

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