1. Info-Tech Research Group1 Info-Tech Research Group, Inc. Is a global leader in providing IT research and advice. Info-Tech’s products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns. © 1997-2014 Info-Tech Research Group Inc. Assess and Optimize EA Capability Right-size the EA operating model to reap the benefits of EA: improve business-IT alignment, lower costs, and decrease time to production. Info-Tech's products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns.© 1997 - 2014 Info-Tech Research Group

2. Info-Tech Research Group2 Address the organization’s mandate for Enterprise Architecture (EA) by optimizing EA management practices, EA organization and roles, EA staff competency and capacity, and EA tools. Introduction This research is designed for:This research will help you: Heads of EA or Chief Architects who need to improve their organization’s EA capability, or establish one from scratch. Organizations that want to achieve greater IT effectiveness, increase IT agility, and optimize IT assets, resources, and capabilities through an effective EA practice. Assess and optimize the EA Operating Model, or develop one from scratch. Design EA organization structure and roles. Achieve and maintain adequate EA staff competency and capacity. Standardize EA tools. Create an action plan for EA capability improvement. Accelerate the development of EA Policy, EA Principles, EA Standard Operating Procedures (SOP), EA Capability Measurement Plan, EA Capability Improvement Plan, and EA Communication Plan.

3. Info-Tech Research Group3 Executive Summary Situation Enterprise Architecture increases the organization’s ability to provide consistent services, accessible information, scalable infrastructure, and flexible technology integration on demand. It helps bridge the gap between business and IT and creates a shared enterprise vision. Complication EA programs that are run without the required EA capability level are prone to failure. EA capability optimization and EA operating model design skills are not common, as it is not an everyday task. Plan of action Architect the EA capability by applying four architectural perspectives: Contextual, Conceptual, Logical, and Physical. Develop an EA Operating Model starting at the contextual level, and proceeding through to the physical level. Develop a sponsored mandate for EA capability. Identify and engage EA capability stakeholders. Determine organizational scope, i.e. responsibility and authority of EA. Identify business drivers for optimizing an EA capability. Analyze organizational context. Secure executive support and authorization to execute. Establish EA capability purpose and strategic direction. Write EA capability vision statement. Craft EA capability mission statement. Define EA capability goals and measures. Create EA principles. Assess current and determine target EA capability level. Document EA management process. Define EA management practices. Define interactions between EA management and other processes. Define EA capability performance and value measurement approach. Design EA organization and roles. Design EA organization structure. Define EA roles. Define required skills and proficiency levels for EA roles. Determine required EA staff capacity. Establish an EA repository. Decide on EA tools to be used. Standardize EA work products. Develop an EA capability improvement plan. Consolidate and refine steps required to roll out the target EA operating model and improve EA capability. Draw an EA capability improvement roadmap.

4. Info-Tech Research Group4 Enroll in a GI for your project. Email guidedimplementations@infotech.com Or call 1-888-670-8889 and ask for the GI Coordinator. How to use this blueprint We recommend that you supplement the Best Practices Toolkit with a Guided Implementation. For Gold and Silver level Info-Tech members, these Guided Implementations are included in your membership plan. Our expert analysts will provide telephone assistance to you and your team at key project milestones to review your materials, answer your questions, and explain our methodology. Info-Tech Research Group’s expert analysts will come onsite to help you work through our project methodology in a 2-5 day project accelerator workshop. We take you through every phase of the project and ensure that you have a road map in place to complete your project successfully. In some cases, we can even complete the project while we are onsite. Do-It-Yourself Best-Practice Toolkit OnsiteWorkshops Book your workshop now! Email workshopbooking@infotech.com to get started.workshopbooking@infotech.com Leverage each of the tools in this blueprint to complete the optimization of this project. Do-It-Yourself Implementation Use this Best-Practice Blueprint to help you complete your project. The slides in this Blueprint will walk you step-by-step through every phase of your project with supporting tools and templates ready for you to use. You can also use this Best-Practice Blueprint to facilitate your own project accelerator workshop within your organization using the workshop slides and facilitation instructions provided in the Appendix. Free Guided Implementation

5. Info-Tech Research Group5 Optimize the EA capability before you start practicing EA, i.e. defining an EA vision, developing target state architecture, etc. This blueprint focuses on optimizing an EA capability, by tailoring EA management process, organization, roles, and tools. EA capabilityEA blueprint An organizational capability established to perform EA management practices: Develop an enterprise architecture vision. Define target state enterprise architecture. Select opportunities and solutions. Define architecture implementation. Provide enterprise architecture services. An EA capability is realized by EA staff executing an EA process and using EA tools. An EA capability can be described with an EA Operating Model. A holistic description of an enterprise encompassing its business capabilities and processes. It supports information flows and services, tangible and intangible technology assets, and their inter-relationships. A product of an EA capability.

6. Info-Tech Research Group6 Assessing and optimizing the EA operating model is the first step in treating the root cause of these symptoms. Organizations that do not have an adequate EA capability level frequently experience the following symptoms Proliferation of applications, redundant applications, i.e. applications with overlapping capabilities and similar purposes. Too many interfaces between applications, high integration costs. Large number of data stores, multiple “sources of truth” for the same piece of data. Inconsistent data, manual re-input of data. High variety of technology platforms. Increasing complexity of the IT environment. Roll-out of enhancements/fixes frequently resulting in services disruptions. Long solution development time due to high integration complexity and little or no reuse of existing solution components. Increasing inability of adapting legacy systems to new business requirements. Growing variety of IT skills required to maintain the increasingly diversified IT environment. High non-discretionary IT spend. Under-performing enterprise transformation programs. Ineffective applications in supporting enterprise goals. Lack of concept-level documentation on the existing and target business capabilities and IT environments.

7. Info-Tech Research Group7 Phase Prior to EA capability optimization project Develop an EA operating model and roadmap Implement EA capability improvements Sustain and operate the optimized EA capability EA capability level* IT spend* *Illustrative only The sought benefits of an optimized EA capability can be realized after the implementation of EA capability improvements, by sustaining and operating the EA capability, i.e. practicing EA. The latter is out of this blueprint’s scope. This blueprint covers development of an EA operating model and EA capability improvement plan and roadmap EA capability optimization spend Operational EA spend Discretionary IT spend Non-discretionary IT spend EA value The scope of this blueprint

8. Info-Tech Research Group8 Who? (People) Physical With what? (Technology) Architect the EA capability by applying four architectural perspectives This blueprint provides step-by-step guidance on how to develop an EA Operating Model starting at the contextual level, and proceeding through the conceptual to the logical and physical levels. Contextual Why? Conceptual What? Logical How? (Process) Contextual: Why do we need an EA capability? Drivers for EA capability optimization project. EA capability stakeholder needs. Organizational scope of EA capability. Organizational context for EA capability optimization. Logical: How will the EA capability realize its mission? EA management practices. Interactions between EA management and other processes. EA capability performance and value measurement approach. EA capability communication planning. Conceptual: What should the EA capability do? EA capability vision. EA capability mission. EA capability goals and measures. EA principles. Physical: Who will execute the EA process? EA organization structure. EA roles. EA staff competency and capacity. What tools will be used and what outputs will be produced? EA tools. EA artifacts and deliverables.

9. Info-Tech Research Group9 Define a target EA Operating Model by following a proven five-stage approach Define a target EA Operating Model Develop a sponsored mandate for EA capability Establish EA capability purpose and strategic direction Document EA management process Design EA organization and roles Standardize EA tools and work products Activities 1.Identify and engage EA capability stakeholders. 2.Determine organizational scope, i.e. responsibility and authority of EA. 3.Identify business drivers for optimizing an EA capability. 4.Analyze organizational context. 5.Secure executive support and authorization to execute the EA capability optimization project. 1.Write EA capability vision statement. 2.Craft EA capability mission statement. 3.Define EA capability goals and measures. 4.Create EA principles. 5.Assess current and determine target EA capability level. 1.Create an EA policy. 2.Define EA management practices. 3.Define interactions between EA management and other processes. 4.Define EA capability performance and value measurement approach. 5.Create an EA Communication Plan. 1.Design EA organization structure. 2.Define EA roles. 3.Define required skills and proficiency levels for EA roles. 4.Determine required EA staff capacity. 1.Implement an EA repository. 2.Decide on EA tools to be used. 3.Define EA artifacts and deliverables. Deliverables EA capability optimization project charter. EA capability vision and mission statements. EA capability goals and measures. EA principles. EA capability assessment report. EA Policy. EA standard operating procedures (SOP). EA capability performance and value measurement plan. EA communication plan. Description of EA roles. EA RACI. EA staff competency management tool. EA organization chart. List of approved EA tools. EA repository. Updated EA Policy and SOP. Perspective

10. Info-Tech Research Group10 Guided Implementation Points in the EA capability assessment and optimization project Book a Guided Implementation Today: Info-Tech is just a phone call away and can assist you with your project. Our expert Analysts can guide you to successful project completion. Here are the suggested Guided Implementation points Section 1: Develop a sponsored mandate for EA capability Identify and engage EA capability stakeholders. Determine organizational scope, i.e. responsibility and authority of EA. Identify business drivers for optimizing an EA capability. Analyze organizational context. Secure executive support and authorization to execute. Section 2: Establish EA capability purpose and strategic direction Write EA capability vision statement. Craft EA capability mission statement. Define EA capability goals and measures. Create EA principles. Assess current and determine target EA capability level. Section 3: Document EA management process Define EA management practices. Define interactions between EA management and other processes. Define EA capability performance and value measurement approach. Section 4: Design EA organization and roles Design EA organization structure. Define EA roles. Define required skills and proficiency levels for EA roles. Determine required EA staff capacity. Section 5: Standardize EA tools and work products Establish an EA repository. Decide on EA tools to be used. Standardize EA work products. To enroll, send an email to GuidedImplementations@InfoTech.com or call 1-888-670-8889 and ask for the Guided Implementation Coordinator.GuidedImplementations@InfoTech.com This symbol signifies when you’ve reached a Guided Implementation point in your project.

11. Info-Tech Research Group11 Appoint the Head of EA and make them accountable for the EA capability level, ongoing performance, and improvement Hold the Head of EA accountable for this EA capability assessment and optimization initiative. The Head of EA is the owner of the EA process, responsible and accountable for EA capability performance and achieving EA process capability levels. There is a big difference between leadership and management. There are very few good leaders to move the EA profession and discipline forward. You need someone who knows how to integrate with strategic planning and not just revert back to technical discussions. You need to have technical proficiency, but also someone who has a good understanding of strategy, business, and alignment. It is more difficult to find good leaders in EA than in other parts of the organization, because many of the people within EA come from a technical background and don’t possess the skill set to interface with other parts of the organization. - Brian Cameron, Professor and Executive Director, Center for Enterprise Architecture, Founder FEAPO Alternative position titles for the Head of EA include: EA Manager. Chief Architect. Chief Enterprise Architect. Director of Enterprise Architecture. VP of Architecture. VP of Enterprise Architect. For small organizations, the Head of EA may be the only person required to execute EA management practices at your organization. Info-Tech Insight In addition to Enterprise Architecture experience, the Head of Enterprise Architecture must possess excellent proficiency in leadership, management, and business skills.

12. Info-Tech Research Group12 Info-Tech Research Group Helps IT Professionals To: Sign up for free trial membership to get practical solutions for your IT challenges www.infotech.com Quickly get up to speed with new technologies Make the right technology purchasing decisions – fast Deliver critical IT projects, on time and within budget Manage business expectations Justify IT spending and prove the value of IT Train IT staff and effectively manage an IT department “Info-Tech helps me to be proactive instead of reactive – a cardinal rule in a stable and leading edge IT environment. - ARCS Commercial Mortgage Co., LP Toll Free: 1-888-670-8889