1. Feedback potential Make the best of it

2. Goran Savic Software Engineer @ Execom Professional Scrum Master Master of Computer Science

3. Milena Pajic Project Manager at Execom Professional Scrum Master Master of Computer Science

4. A Trip

5. Dynamic Speed Display

8. Introduction

9. Types and Contexts Introduction Emotional ContextSystem Context

10. System Context – Example Introduction

11. Agenda INITMETHODOLOGIESINITMETHODOLOGIES INITMETHODOLOGIESINITMETHODOLOGIES ONSYSTEMLEVELONSYSTEMLEVEL ONSYSTEMLEVELONSYSTEMLEVEL

12. Feedback on System Level

13. Audio Feedback

14. Feedback on System Level Overloaded Team

15. Feedback on System Level Overloaded Web Server

16. Feedback on System Level Positive Feedback

17. Feedback on System Level ‘Fast’ Implementation Sprints

18. Feedback on System Level Negative Feedback

19. Feedback on System Level Sum + = …

20. Feedback on System Level Feedback in Organization

21. Feedback in IT Methodologies

22. Running Project & Driving Car

23. Feedback in IT Methodologies Making IT Product & Building Skyscraper

24. Feedback in IT Methodologies Making IT Product & Gardening

25. Feedback in IT Methodologies Cost of Change

26. Feedback in IT Methodologies Product Owner & Feedback Loops

27. Get feedback from end customer Feedback in IT Methodologies

28. Information Radiator As Feedback Source

29. There is no need to wait for any methodology to prescribe us where we have to organize feedback.

30. Feedback in IT Methodologies Experience Sharing

31. Private place – Calm mind – Patience How to give negative feedback

32. Sit down How to give negative feedback

33. Use ‘I’ instead of ‘You’ How to give negative feedback You didn’t pay enough attention to quality assurance and you didn’t write enough unit tests. I was expecting that we will build more unit tests and that we will be focusing more on quality assurance.

34. Use ‘I’ instead of ‘You’ How to give negative feedback You are always late. I need everybody on the team here on time so we can meet our goals.

35. Focus on behavior, not a person How to give negative feedback

36. Focus on behavior, not a person How to give negative feedback You are disorganized and your meetings tend to drag on. I think you need to come to meetings with a set agenda and to be prepared to cut off a discussion that is off the topic.

37. Giving negative feedback is never easy, but if done properly it shouldn’t be so unpleasant.

38. Don’t defend How to react to negative feedback

39. In the shoes of others How to react to negative feedback

40. Ask more questions How to react to negative feedback

41. Reply kindly How to react to negative feedback

42. Make a change How to react to negative feedback

43. Don’t ignore How to react to negative feedback

44. ‘How to’ tips INPUBLICINPUBLIC INPUBLICINPUBLIC How to give positive feedback OPPORTUNITIESOPPORTUNITIES OPPORTUNITIESOPPORTUNITIES POSITIVESTEPSPOSITIVESTEPS POSITIVESTEPSPOSITIVESTEPS ASAPASAP ASAPASAP

45. The purpose of feedback is not to make people feel better, but to help them do better.

46. Ask for it Ways to get feedback

47. Feedback forms Ways to get feedback

48. Feedback forms Ways to get feedback

49. Feedback forms Ways to get feedback

50. SPECIFICQUESTIONSSPECIFICQUESTIONS SPECIFICQUESTIONSSPECIFICQUESTIONS Feedback forms EASIERPROCESSEASIERPROCESS EASIERPROCESSEASIERPROCESS EXTRACOMMENTSEXTRACOMMENTS EXTRACOMMENTSEXTRACOMMENTS RIGHTQUESTIONSRIGHTQUESTIONS RIGHTQUESTIONSRIGHTQUESTIONS

51. Feedback on end users’ habits Ways to get feedback

52. Having insight into the habits of the end users is a great opportunity for improvements.

53. Publicly available Ways to get feedback

54. Kanban – The way we did it Ways to get feedback

55. Niko-Niko calendars Ways to get feedback

56. Office Noise Indication

57. Ways to get feedback Meeting Efficiency

58. Conclusion

59. Organ Donation

60. Conclusion Organ Donation Check the box if you want to participate in the organ donor program Check the box if you don’t want to participate in the organ donor program

61. Opportunities to create, apply and improve feedback are all around us and it’s only up to our knowledge if we are going to act upon it or not.

62. Milena Pajic @milena_pajic http://www.linkedin.com/in/milenapajic Goran Savic @g_savic http://www.linkedin.com/in/goransavich

63. Sources http://www.agilemodeling.com/essays/costOfChange.h tmhttp://www.agilemodeling.com/essays/costOfChange.h tm http://pathfindersoftware.com/2009/06/agile- fundamentals-the-feedback-loop/http://pathfindersoftware.com/2009/06/agile- fundamentals-the-feedback-loop/ Extreme Programming Explained, by Kent Bec Management 3.0: Leading Agile Developers, Developing Agile Leader, by Jurgen Appelo http://www8.gsb.columbia.edu/sites/decisionsciences/fi les/files/Defaults_and_Donation_Decisions_- _Transplantation.pdfhttp://www8.gsb.columbia.edu/sites/decisionsciences/fi les/files/Defaults_and_Donation_Decisions_- _Transplantation.pdf