1. www.esd-toolkit.org supported by a local government initiative sharing nationally to improve services locally esd-toolkit – Key Information Working Group Overview of current lists Mike Thacker 19 June 2008

2. supported by sharing nationally to improve services locally a local government initiative Agenda What lists are maintained by esd-toolkit and how is each used? Standard list formats and features How lists underlay esd-toolkit Practical uses of lists: –Metrics –Semantic web Lists to come…

3. supported by sharing nationally to improve services locally a local government initiative www.esd.org.uk

4. supported by sharing nationally to improve services locally a local government initiative Standards framework www.esd.org.uk/standards Controlled lists and schemas

5. supported by sharing nationally to improve services locally a local government initiative Information on Lists What are all these lists?What are all these lists? web pages.

6. supported by sharing nationally to improve services locally a local government initiative LGSL

7. supported by sharing nationally to improve services locally a local government initiative LGAL

8. supported by sharing nationally to improve services locally a local government initiative LGAtL

9. supported by sharing nationally to improve services locally a local government initiative LGBCL

10. supported by sharing nationally to improve services locally a local government initiative LGChL

11. supported by sharing nationally to improve services locally a local government initiative LGCS

12. supported by sharing nationally to improve services locally a local government initiative LGDL

13. supported by sharing nationally to improve services locally a local government initiative LGIL

14. supported by sharing nationally to improve services locally a local government initiative LGNL

15. supported by sharing nationally to improve services locally a local government initiative LGTL

16. supported by sharing nationally to improve services locally a local government initiative IPSV

17. supported by sharing nationally to improve services locally a local government initiative What is IPSV used for? Citizens and employees find information more quickly. Information can be exchanged more easily between systems and individuals, because the way the information is labelled and organised has been standardised from the outset. IPSV is therefore predominantly to aid ‘Resource Discovery’ by customer of the Public Sector i.e. Citizens and Business between Public Sector Agencies within a Public Sector Agency

18. supported by sharing nationally to improve services locally a local government initiative Standard List Features Published in common structure as: –Word –XML –CSV spreadsheet –Online viewer Has: –Preferred and non-preferred terms –Scope notes –Related items (=see alsos) –Mappings (= cross references) Common URLs eg: –www.esd.org.uk/standards/lgsl/ - latest version home pagewww.esd.org.uk/standards/lgsl/ –www.esd.org.uk/standards/viewer/ - online viewerwww.esd.org.uk/standards/viewer/ –http://www.esd.org.uk/standards/lgsl/3.03/viewer/ - historic versionhttp://www.esd.org.uk/standards/lgsl/3.03/viewer/ Candidates for “Public Sector” lists

19. supported by sharing nationally to improve services locally a local government initiative Subsets A way of using a broad national standard for a narrower purpose without the distraction of irrelevant information PSSL subsets: –LGSL – citizen facing English & Welsh LG services –SSL – Scottish LG services –Internal ‘services’ –Emergency services –Children’s services IPSV subsets –Abridged –Internal

20. supported by sharing nationally to improve services locally a local government initiative Controlled lists and mappings See here

21. supported by sharing nationally to improve services locally a local government initiative Mappings between lists www.esd.org.uk/standards/lists/listflashdiagram.html

22. supported by sharing nationally to improve services locally a local government initiative Tree views

23. supported by sharing nationally to improve services locally a local government initiative What we know about a service

24. supported by sharing nationally to improve services locally a local government initiative esd-toolkit tree views

25. supported by sharing nationally to improve services locally a local government initiative Comparisons and benchmarking within and between LAs Volumetrics by: Service, Interaction and Channel Customer profiles also by: (proprietary or standard) Profile/Audience

26. supported by sharing nationally to improve services locally a local government initiative Service metadata LGSL is used 137,639 times by 73 public sector Web sites - see here for a list of Web sites. View organisations registered as users of this list. See interactive viewer 'Term Usage Count' for details.see here for a list of Web sitesView organisations registered as users of this listinteractive viewer IPSV is used 980,033 times by 213 public sector Web sites - see here for a list of Web sites. View organisations registered as users of this list. See interactive viewer 'Term Usage Count' for details.see here for a list of Web sitesView organisations registered as users of this listinteractive viewer

27. supported by sharing nationally to improve services locally a local government initiative Directgov

28. supported by sharing nationally to improve services locally a local government initiative The semantic web Use the web as one distributed relational database Eg:Find county council web content describing services for people with people disabilities = select web pages with for Councils of LGAtL = 39 where the LGSL service metadata is for a service which maps to audience LGAL = 33

29. supported by sharing nationally to improve services locally a local government initiative Lists to come Subject to Work Group consideration: Revised LGDL representing functional groupings with mappings to LGSL denoting the legislation (powers and duties) under which a service is delivered Improved LGAL to better reflect customer types Citizen needs list Common process and activity lists to support activity-based costing

30. supported by sharing nationally to improve services locally a local government initiative Further information Mike Thacker Mike.Thacker@porism.com Discuss lists via online forumsonline forums