1. For Microsoft and Partner Use Only Windows 10 devices running the new Office deliver game-changing security features that offer a reliably-productive and safer overall computing experience. Protect your data by encrypting files and controlling who can access it. Protect against virus and malware attacks or lost devices. There are two ways to take advantage of the new Office on Windows 10 devices (personalize this based on the info you gathered in the opening questions and any featured offers you may have running) Office Perpetual LicenseOffice 365 The new Office 2016 applications are built for teamwork, and help you do your best work – anywhere, anytime and with anyone. Upgrade from Office 2010/2013 to new, modern versions of the classic desktop applications like Word, Excel, PowerPoint, OneNote, and Outlook, now built for maximum productivity, improved security, enhanced performance, and more personalized work experiences. Office 365 brings new, modern versions of Office 2016 applications to the cloud. Work easier with all the productivity tools you need in a single, integrated solution. Work together anytime, anywhere using cross-team collaboration tools with a consistent experience. Worry less with built-in enterprise-grade security and compliance. And Office 365 keeps itself up-to-date so you always have the latest features on your favorite devices. Windows 10 devices optimize your new Office experience, helping you get more done from wherever the day takes you. Streamline your work, for individuals and teams, and save time with quick access to familiar apps. Windows 10 devices make using the new Office easy, personal, and familiar with a wide variety of form factors and customized experiences. Employees can improve their productivity, while working anywhere, any time to suit their workstyle preferences. Are you deploying technology in ways that maximize productivity? The new Office is built for teamwork, allowing employees to work together, from anywhere, to accomplish more The new Office and Windows 10 are tightly integrated, so teams and individuals can streamline their work with fast access to familiar apps 21 What types of devices are your employees currently using? How old are these devices? Windows 10 ushers in a new era of device innovation where you can use touch, gesture, stylus, keyboard, and/or voice to get your work done more productively Find the right device at the right price from the wide range of available options 3 How are you currently addressing data security on employee devices? Windows 10 helps you secure both the device and your data Use multi-factor authentication to securely access your devices and documents Encrypt your data both on and off your devices Use this script to engage small and medium businesses (SMBs) in a conversation about how Windows 10 devices running the new Office can help them achieve their business goals. You’re calling to sell Windows 10 devices with the new Office to SMB business decision makers. Feel free to customize the discussion as required, but the general flow outlined here is as follows: Assess overall customer situation and need with the opening questions Introduce them to how Windows 10 with Office will empower employees to do more, with confidence, in ways that suit their work style Dive deeper into customer concerns, tie those concerns to Windows 10 + Office benefits, and highlight the related features that address their particular concerns Answer any questions and handle any objections that arise Provide guidance on the best way to get Windows 10 and Office and then follow your standard sales process. Are your employees carrying older devices? If so, they may be costing you money unnecessarily. You may be surprised to know that PCs 4+ years old have on average an additional $426/year in total maintenance costs, plus $1,260 in lost productivity*. Windows 10 devices have up to 2.5 times better performance†, 3 times the battery life † and 4 times faster wake speed† than a 5 year-old laptop. I’d like to ask you a few questions to find out how devices may be impacting your business... *Source: Pivoting SMBs to Buy PCs; Techaisle, 2015; Based on measured SYSmark* 2014, Comparisons based on Intel® Core™ i5-6200U vs. Intel® Core™ i5-520UM. Estimated based on Windows 8.1 Local HD Video Playback Power, Comparisons based on Intel® Core™ i5-6200U vs. Intel® Core™ i5-520UM. Measured wake time for 5-year-old system vs. estimated Modern Standby Wake Time, Comparisons based on Intel® Core™ i5-6200U vs. Intel® Core™ i5-520UM.

2. CUSTOMER CONCERNWINDOWS 10 + OFFICE BENEFITS For Microsoft and Partner Use Only Allow your team to work anywhere and get more done Boost productivity in or out of the office Find and process critical information quickly Get the best out of every device you use Reduce operational costs Switch easily between your favorite devices. You’ll get a consistent experience no matter which one you’re using. Sign in once—and remember only one login—to get right to all your Microsoft apps and services. Save time by working together easily on the same document. Use your digital personal assistant to help you plan your day (and more) while you keep working. Save travel expense. Work like you’re in one room, even when you’re not. Use rich video conferencing to meet online. Take advantage of all the bells and whistles you love in Office when you use your Windows 10 device.* Find, reach and save your files from virtually anywhere. Customize your experience and streamline your work Improve workforce productivity Attract and retain top talent Reduce Training costs Choose the way you prefer to work. You can use voice, digital pen, touch, or keyboard and mouse* Tailor the look and feel of your device so it’s just the way you want. You can also set up your digital personal assistant to be more personal. Save money and time. Get up to speed quickly because Windows 10 and the new Office are familiar to anyone who’s used an older version. Save time throughout your day with quick access to your most-used Office apps and faster access to your recent documents in Outlook. Pick up right where you left off, as your most recently used documents list travels with you across your devices Help protect your data and your business against security threats Avoid the high cost of breach Provide secure access to company data Safeguard data on devices that are lost or stolen Get protection for your data, built-in on Windows 10 devices Control who can access your information Encrypt your files on Windows devices Move to a safer log-in. Use your face, iris, fingerprint* or a PIN number for a log in that’s safer than a password. Lost device? Remove business information remotely and avoid the high cost of lost data. Get built-in protection against viruses and attacks. Safeguard your business against high- cost security breaches. Define security policies by user and device to lower your risks. Keep your files available even if there’s an emergency. * Device Dependent; **Windows Hello requires specialized hardware Windows 10 is available in a variety of exciting new form factors. Promote the offer that meets the current need* Featured Device All-in-One A big-screen, high-powered hub, the All-in-One device is great for games, movies, photos, and getting things done. Open four apps at once, see all open tasks in a single view, and even add a new desktop to keep things organized. Featured Device Laptop Still the machine of choice for getting things done, the laptop runs your familiar Office apps on a desktop that’s more organized than ever. See tasks in a single view, snap up to four apps at once, and create a new desktop when more space is needed. Featured Device 2-in-1 Combining laptop focus with tablet freedom, this versatile device is designed to make everything faster and easier. Quickly reach peak productivity with new ways to organize the desktop and the ability to run full Office apps. Move easily from laptop to tablet, with instant screen optimization. *Note to rep: These are examples only. Adjust based on your current inventory-specific specials or promotions

3. For Microsoft and Partner Use Only ObjectionResponse If Windows 10 will work fine on our current devices, why should we buy new ones? There are numerous advantages to buying new devices rather than upgrading. If your device is 4 or more years old, your device may be facing less reliability and diminished performance. Research shows that PCs older than 4+ years cost 1.5x more in repairs and cause more than 2.1x increase in lost productivity (hours). Windows 10 devices have been shown to have up to 2.5 times better performance, three times the battery life and four times faster wake speed than a 5 year-old laptop. Plus, Office achieves better multi-tasking on Windows 10. A newer device lets you take advantage of touch- and pen-friendly Windows 10, and new features such as Windows Hello and the Cortana personal digital assistant require new devices or peripherals, such as face scanning hardware or a microphone. I like the features of my current Office software. Is there really a need to upgrade? Keep what you love in the familiar experience of your current Office, and you’ll also gain some exciting new features. And Office 365 is the best way to get these new features with ongoing updates. Enhanced teamwork through features like OneNote shared notebooks and Skype Meetings with video A user-friendly experience with features like the Tell Me command and a Smart Lookup web aide from within Office apps Mobile versatility with Office mobile apps, in full fidelity across Windows, Android and iOS devices Windows 7 (or 8) is working fine. Why should I upgrade? Windows 7 (or 8) is great. Windows 10 is even better. It combines the best of Windows 7 and Windows 8 with improved security and other new, innovative features. A few of the great new features are: Updated Desktop and Start Menu Virtual personal assistant Cortana helps you get more done. Continuum optimizes the user experience for the task and the device Single sign-in and identity for Windows, Office 365, and more Enterprise Data Protection protects business data, wherever that data is We’re considering Chromebooks. Why should we choose Windows devices? Windows 10 devices give you the choice, flexibility, and security you need to do great things. Chromebook doesn’t allow you to use the full versions of QuickBooks, or any of thousands of other essential business programs—nor can you run the full Microsoft Office directly on your Chromebook. Windows 7 applications can be used with Windows 10, including running all o your full Microsoft Office products. Chromebooks can only run Web applications, while any Windows 10 device can also run desktop and modern apps. With a Chromebook, you have to ensure that connectivity remains constant. Windows 10 includes device-based, built-in multi factor authentication for every device. We’re considering Macs. Why should we choose Windows devices? Windows 10 devices are built for business and less expensive than Macs. For instance, with Windows, you get: A much wider selection of device and price choices to match your business needs. Enhanced user desktop experience of Windows 10, including new features like Windows Hello and Continuum. Built-in personal assistant Cortana works on any Windows 10 device; Siri works only on iPhone/iPad. Seamless integration with your current infrastructure and easier management and device-based, built-in multi factor authentication for every device Windows Line-of-Business (LOB) apps that continue to offer selection and ease of use. We are trying out Google Apps. Why should we prefer Office/ Office 365? Microsoft Office 365 was built for business, not consumers, and is a complete, fully integrated, cross-platform solution with enterprise-grade security. Free solutions do not provide the level of security, control and management you need. Google Apps can’t match these Office 365 capabilities: All productivity (Word, Excel, PowerPoint, OneNote, etc.) and communication (Skype for Business, Yammer, etc.) tools in one easy-to-manage solution, available both online and offline across devices Flexible choice of plans that are easy to scale and can include both cloud and hybrid options Strong commitments to safeguarding customer data and protecting customer privacy, offering customers control of their data. Note to rep: Microsoft is running the Corporate Buyback Program from now through June 30, 2016 I’m excited to get you started. This is actually the perfect time to upgrade your devices You can take advantage of Microsoft’s Corporate Buyback Program when you trade up from ANY phone, tablet or PC that is pre-Windows 8. Here’s how it works: 1) BUY a new Windows tablet, phone or PC; 2) GET a quote for your old device; 3) MAIL your old device to Clover Wireless; 4) ENJOY your Visa gift card or check. Visit your Microsoft Store for a price quote and shipping details.Clover Wireless