1. UKSPA CLARITY Systems & Processes for Efficient Science Park Management James Chaffer, UKSPA Director

2. James Chaffer - Biography Background: –Engineering & Software Development Positions: –UKSPA CLARITY Product Director –UKSPA Board Member Interests: –Systems Analysis –Systems Integration

3. Managing Enquiries Managing Office & Laboratory Occupancy Managing Conferencing Facilities Finance Functions KPI Reporting Repairs & Maintenance Security Science Parks: Many Processes

4. Separate Systems CRM & Sales Tool Property Management System Rooms Calendars Accounts System Spreadsheets Facilities Management Email

5. Benefits of Integration Central Repository of Business Data Simplify Reporting Process Implement Policies Eliminate Duplication Improve Efficiency Enable Communications Professional Image

6. UKSPA’s Growing Role Identify Common Requirements Document ‘Best Practice’ Recommend Tools Define Industry Standards Collaborate with Partners Deliver Unified Solution –UKSPA CLARITY

7. What is UKSPA CLARITY? UKSPA’s Unified System for: –Science Parks –Technology-led Innovation Centres –Incubation Centres Well Established Fully Supported Additional Benefits for UKSPA members

8. UKSPA CLARITY Modular Structure: –Sales and CRM –Space Management –Conferencing Management –Finance –Client Surveys –Facilities Management –Visitor Security

9. Evolution of UKSPA CLARITY 15 Years Supporting: –Serviced Offices –Business Incubators –Innovation Centres –Conference Centres … –SCIENCE PARKS

10. Current UK Installations Key: UKSPA Members Other Parks

11. UKSPA Member Sites Manchester Science Parks –3 Sites Coventry Technology Park –10 Sites BioCity Nottingham –3 Sites Oxford Innovation –20 Sites Tamar Science Park –4 Sites St John’s Innovation Centre Colworth Science Park Longbridge Technology Park Bristol & Bath Science Park Coming soon … Surrey Research Park

12. Many Interfaces Some Sample Screenshots …

13. Sales & CRM Enquiry Tracking Sales Pipeline Document Storage Client Preferences Mailing Lists

16. Space Management Office Occupancy Lab Occupancy Occupancy Forecasts Stepped Rates Free Periods

19. Conferencing Management Meeting Room Bookings Catering Requirements Equipment Hire Deposits & Cancellation Fees Event Management

21. Digital Signage

22. Finance Rent and Service Billing Payment Logging Sales Income Reporting Credit Control Accounts Integration

23. Client Surveys Satisfaction Surveys Client Performance Reviews KPI Data Capture External Funding Evidence Forecasting

24. Client Interaction Online Survey Completion

25. Facilities Management Asset Register Scheduled Maintenance Health & Safety Checks Fault Reporting Contract Management

26. Visitor Security Visitor Notifications Repeat Visits Security Checks Badge Allocations Fire Lists

27. Client Interaction Visitor Security

28. Web Management Portal Mobile Park Management via: –Smart Phone –Tablet –Web Browser

29. Summary UKSPA CLARITY: Enables Central Management Defines Processes Increases Efficiency Simplifies Communication Improves Reporting Professional Image Widely Used & Fully Supported

30. Thank You!