1. USDA LMS Overview Meeting October 27, 2003

2. © 2002 Plateau Systems LTD  Project Team Introductions  Project Overview & Objectives  Implementation Methodology  Project Organization  Project Timelines  LMS at a Glance  Wrap Up Agenda

3. © 2002 Plateau Systems LTD Project Team Introductions Plateau & GPE Learning Team Shelly Heiden – Executive Sponsor - Plateau Bill Finegan – Project Director – GPE Learning Chris Cook – Engagement Manager - Plateau Jennifer Milder – Project Manager – Plateau TBD – Business Analyst - Plateau Manoli Salpeas – Implementation Support – GPE Learning TBD – Technical Consultant - Plateau Leslie Nicholson – Trainer - Plateau

4. © 2002 Plateau Systems LTD Core Implementation Team

5. © 2002 Plateau Systems LTD Project Overview & Objectives Objective To deliver a comprehensive learning management system to the USDA Critical Success Factors: Increased access to training for all employees through web-based courseware. An increase in the efficiency of the training system, boosting productivity An increase in the utilization of e-learning for USDA courses. Reduced costs associated with licenses for current online course delivery. Increase in timely, accurate reporting. Enable change management

6. © 2002 Plateau Systems LTD Implementation Scope Phase One Implementation Step 1: Design (10/2003 – 12/2003) Kickoff – 10/27/2003 Project planning Design workshops – 11/17-11/21 & early 12/2003 Basic Configuration Solution Design Document Development licenses for 90-day period Step 2: Modify & Test (January 2004 – March 2004) Step 3: Phase One Rollout – March 2004

7. © 2002 Plateau Systems LTD Phase One Implementation Rollout to approximately 10,000 students Major functionality - courseware delivery, student registration, student training plans, online exams, and management of Instructor- led and web-based training System and application configuration (to include integration of content/online exams) One-way batch Interface from (I-CAMS PeopleSoft 8.0) for student demographic information Requirements definition for existing USDA LMS’s, USDA Portal, eAuthentication, and procurement system (IAS) Data migration from I-CAMS (PeopleSoft 8.0) and NFC’s TRAI for training history of students UI branding customizations Hosting services Implementation Scope

8. © 2002 Plateau Systems LTD Review Implementation Methodology A structured implementation methodology tailored to meet the customer’s project requirements

9. © 2002 Plateau Systems LTD Benefits…  Apply Plateau expertise while your application abilities increase  Leverage Plateau implementation experience in training, developing interfaces, and migrating data  Apply Plateau tools and guides to facilitate configuration discovery and manage a project  Work with Plateau leadership to meet your needs and your application roll-out

10. © 2002 Plateau Systems LTD Plateau Global Services Organization

11. © 2002 Plateau Systems LTD Professional Services Mission Statement: Help USDA maximize their return on investment by implementing best practices in areas of business processes, application configuration, and systems integration. Created in January 2001 to extend the Value Proposition of the LMS. Blend of Business, Technical, Web, and Project Management Expertise.

12. © 2002 Plateau Systems LTD Customer Support CSO  Services Provided by Plateau Support Product Support Communications Media Fulfillment Customer Surveys Product Testing Support General Help

13. © 2002 Plateau Systems LTD Customer Support CSO  Product Support  Plateau provides a Help Desk to provide technical support services with regard to operation of software. The role of the Help Desk is to respond to your calls about the operation of the application and to include problems you may be encountering while using Plateau software. The Plateau CSO Help Desk will respond to customer (employees, clients, partner, prospects) inquiries from a variety of means including telephone, email or FAX. The Help Desk responds to questions about problems with operations of the application. Regular business hours are 8 AM to 8 PM Eastern.

14. © 2002 Plateau Systems LTD Implementation Methodology ENABLE Engagement Initiation Normalize Functionality Application Configuration Basic Modifications Learning Landscape Enterprise Roll-Out

15. © 2002 Plateau Systems LTD ENABLE Phases Kick-Off Testing Production Requirements Solution Design Data Integrations Data Migrations Look & Feel Online Courses Engagement Initiation Normalize Functionality Basic Modifications Enterprise Roll-Out Learning Interventions Configuration Prototype Application Configuration

16. © 2002 Plateau Systems LTD Workshops  Functional Organized by LMS Module (i.e. System Administration, Student Management, etc.) Guidelines Work Together Make Decisions Keep Customer/Team Open Minded Respect Opinions Champion the Project Build Consensus Gap Analysis – Describes functionality gaps and how these will be addressed (i.e. workaround, process change, etc.) Student Management Workshop Example

17. © 2002 Plateau Systems LTD Workshop Topics  Functional System Administration/Global settings Domains and Organizations (building an organizational model for data segmentation and security) Role Management and Workflows (determining administrative access and functions) Student Management Learning Management and Scheduling (how are training components organized and delivered) Online Content and Exams Commerce and Reports User Interface look and feel

18. © 2002 Plateau Systems LTD Workshops  Technical Scope dictates technical workshop Common technical workshops include: Data Migration HRIS / System Integration Content Integration Detailed technical requirements and design incorporated into Solution Design Document  Content Integration Review Content Integration Guide

19. © 2002 Plateau Systems LTD Workshop Topics  Data Migration Key Tasks Script development Business Rule Adjustment Testing  System Integration Key Tasks Clearly documented requirements definition and design API’s Components of an HRIS Integration –Real-time vs. Batch, One-way vs. Two-way –Entity-mapping –Delivery (EJB calls vs. MQ vs. FTP vs. DB) –Format: CSV vs. XML vs. External tables  Content Integration Key Tasks Design communication (AICC/SCORM) needed for selected content

20. © 2002 Plateau Systems LTD Tollgate Checkpoints  Periodic Reviews: Resolve Issues Review Status Provide Assistance

21. © 2002 Plateau Systems LTD Review Project Organization  Team Communication Plan Team Meetings Status Reports  Issue Escalation  Scope Change Control  Roles & Responsibilities

22. © 2002 Plateau Systems LTD Project Timeline Oct.Dec.Nov. Solution Design Document Delivered Application Configuration/ Integrations and Migrations Initial Testing Completed Launch!!! Readiness Review Phase 0 & 1 Implementation Project Kickoff and Application Training Jan.Mar.Feb. Functional Workshops Technical Workshops

23. © 2002 Plateau Systems LTD LMS at a Glance

24. © 2002 Plateau Systems LTD

33. Next Steps  Project Team Training  Functional and Technical Workshops Understand Current Training Processes Your Challenges Define and Create LMS Solution and Configuration Define Migrations & Interfaces  Create and Review Solution Design

34. © 2002 Plateau Systems LTD Summary  Review  Wrap Up