1. Inter Agency Meeting – 5 December 2014

2. AGENDA 1.Registration Update 2.Legal Status (NRC) 3.Humanitarian Track Five (DAHLIA) 4.Conflict Analysis and Mapping Project launched by Lebanon Support 5.Findings from Communication Survey 6.AOB

3. AGENDA 1.Registration Update 2.Legal Status (NRC) 3.Humanitarian Track Five (DAHLIA) 4.Conflict Analysis and Mapping Project launched by Lebanon Support 5.Findings from Communication Survey 6.AOB

4. Registration as of 2 Dec. 2014 13 days waiting period Registered Awaiting Total 1,143,493 1,132,258 11,235

5. November- Syrians  Registration  11,877 individuals registered  33% decrease from October(17,660) mainly due to rrestrictions at border since end September which continues to decrease request for appointments.  Renewal-Verification  29,000 individuals verified.  Since January 2014, approximately 447,400 individuals have been verified.  Appointments Requested  Approximately 14,000 requests for appointments vs. 16,000 in October.  Mainly due to restrictions at the border.  Inactivations  4,708 individuals inactivated through the five verification methodologies; decrease from the 23,700 in October mainly due to stop in re-entry exercise as no more lists received from GSO.

6. Registration Analysis 2013 vs. 2014 (Figures represent individuals per month) Cumulative: January-November 20132014 59,00039,000 Trend: 34% decrease in new registration per month January-July 20132014 61,00048,000 Trend: 21% decrease in new registration per month August-November 20132014 55,30023,100 Trend: 58% decrease in new registration per month Post Border restriction period

7. Registration Analysis 2014 (Figures represent individuals per month) Pre Border Restrictions: January-July48,000 Post Border Restrictions: August-November23,100 Trend: 52% decrease in new registration per month due to border restrictions

8. Verification  Core UNHCR activity for on-going registration.  Information checked and updated to reflect significant changes affecting protection and assistance.  Checks if individual is in fact, or continues to be, a person of concern in Lebanon.  Leads to individuals remaining active or inactivated based on 5 methodologies: 1. Refugee did not collect/redeem WFP E-card for 3 consecutive months. 2. Refugee did not renew his/her registration certificate at the appointed time nor within 3 months thereafter. 3. Refugee has left Lebanon as reported by nuclear family member. 4. Refugee did not show up to the scheduled Renewal-Verification interview. 5. Refugee re-settled/re-established in Syria and no longer requires protection in Lebanon.

9. October Thematic Questionnaire Theme: Physical and Legal Protection Incidents in past 2 months Sample size: 910 random HH 67% not subjected to physical/legal protection incidents, 16% verbal abuse, 4% discrimination. PA main victim. 63% perpetrator is member of host community, 18% unknown, 11% law enforcement agents. 93% did not report as they did not believe there will be an outcome. Of those who reported, 30% reported to law enforcement agents. 71% stated relations between host and refugee community were good and 12% bad. 61.5% stated relations between host and refugee community did not deteriorate. 38.5% situation deteriorated mainly to security worsening followed by other reasons including tightened measures by the GoL, exhausted resources, increase in crime, lack/exhausted empathy from host community.

10. November Thematic Questionnaire Theme: Refugees’ knowledge on GOL Policy on Regularization of Residency Sample size: 584 random HH 74% aware of Sep. GOL Residency circular. 58% received information through community, 13% through media. 51% did not approach GSO : of those, 20% due to lack of info on procedures, 16% didn’t think they were eligible, 4% fear of approaching GSO and 41% for other reasons. 49% approached GSO : of those, 40% procedures were long with more than 3 hour wait, 11% asked to return multiple times, 6% asked to pay, 3% turned away. 32% stated they did not face any problems when they approached GSO. Of those who submitted application, 29% received it, 22% did not, and 49% still waiting. 62% received residency within one month. 6% waited for 2+ months. December Theme: registration in Schools

11. AGENDA 1.Registration Update 2.Legal Status (NRC) 3.Humanitarian Track Five (DAHLIA) 4.Conflict Analysis and Mapping Project launched by Lebanon Support 5.Findings from Communication Survey 6.AOB

12. AGENDA 1.Registration Update 2.Legal Status (NRC) 3.Humanitarian Track Five (DAHLIA) 4.Conflict Analysis and Mapping Project launched by Lebanon Support 5.Findings from Communication Survey 6.AOB

13. AGENDA 1.Registration Update 2.Legal Status (NRC) 3.Humanitarian Track Five (DAHLIA) 4.Conflict Analysis and Mapping Project launched by Lebanon Support 5.Findings from Communication Survey 6.AOB

14. AGENDA 1.Registration Update 2.Legal Status (NRC) 3.Humanitarian Track Five (DAHLIA) 4.Conflict Analysis and Mapping Project launched by Lebanon Support 5.Findings from Communication Survey 6.AOB

15. Communication Survey October -2014

16. Background and methodology ‘Statistics Lebanon’ conducted for UNHCR a phone survey with Syrian refugees in September 2014 to asses: Means of communication, and Level of information on available services and assistance in Lebanon. Sample of 1,500 Syrian refugees - 10,000 contacts provided by UNHCR.

17. Key findings: Level of information and awareness

18. Communication means and needs  95% share the information received through word of mouth, phone/SMS (37.2%), internet (32.1%)  93% have mobile phones, 60% use internet (of whom 85% on mobiles). 99% use Whatsapp, 30% Viber/Skype and 20.4% Facebook  85% need information on how to contact service providers

19. Food Assistance  The majority of almost 90% are aware of the food assistance programmes Q: Do you know about the food assistance programmes?

20. WASH  Only 16% are aware about water and sanitation assistance programmes. Q: Do you know about water and sanitation assistance programmes?

21. Shelter  Only 14.60% know about the shelter rehabilitation and support programmes. Q: Do you know about shelter rehabilitation and support programmes?

22. Medical treatment  70.50% know about the medical treatments Q: Do you know which about covered medical treatments?

23. Residency registration  Only 32.60% know how to register as a resident Q: Do you know how to register as a resident in Lebanon?

24. Child services  Only 36.10% know how to obtain child services Q: Do you know how to get services for your child (Education, Child- friendly space, etc.)?

25. Personal documentation in Lebanon  Only 33.30% know how to obtain personal documentation in Lebanon. Q: Do you know how to obtain personal documentation in Lebanon (Birth, Marriage and Death Certificates)?

26. Who to contact in case of arrest  37.50% know who to contact in case of arrest. Q: Do you know who to contact if you or your family members has been arrested?

27.  Why low awareness? WASH/Shelter: Limited resources to contact refugees, limited funding, etc. o CDC: Limited numbers, locations, not lifesaving, low awareness/PI, Arabic terminology/local context, etc. o Child services: GOL evolving decisions, limited public school capacities, limited outreach, etc.

28. Other information needed  Most of the respondents, about 85%, need information on how to contact aid providers Q: What other information you mostly need?

29. Information sharing

30. Questions/complaints with aid organizations about needs  Only 21% ask questions or complain with aid organizations Q: Have you ever asked questions or complained with aid organizations about your needs? How?

31. Internet usage  Almost 60% of the respondents use internet. Through mobile phones according to 99.8% Q: Do you use internet?

32. Television, Radio, Newspapers Q: Do you have a Television? Q: Do you listen to the Radio? Q: Do you read the Newspapers?

33. Possession of mobile phones  Almost 93% have mobile phones. 60% of these respondents share the mobile phone with family/others. Q: Do you have a Mobile Phone? Do you share it?

34. Humanitarian hotlines  14% contacted hotlines. Almost 50% of those have not received accurate information Q: Have you ever called a hotline of any humanitarian agency?

35. Conclusions: How refugees wants to receive information?

36. Conclusions  Survey demonstrates where different sectors/WG should strengthen their information interventions.  Mobile technology and social media habits of refugees (SMS/Phone, TV, internet, etc.)  Strengthen and expand refugee mobilization: 8.9% wants information through refugee volunteers. 62.5% wants face to face visits.

37.  Establishment of Mass information tools/activities: o INQAL/mapping of hotlines: 85% want to know how to contact aid providers o Hotlines: 275. too many? Accountability and quality of referrals and services o IA website for refugees: 60% internet users o UNESCO/UNHCR radio programme: 16.5% radio users o Info material: Useful for health (29%) and case of arrest (69%) and other sectors to a less extend. Conclusions

38. AGENDA 1.Registration Update 2.Legal Status (NRC) 3.Humanitarian Track Five (DAHLIA) 4.Conflict Analysis and Mapping Project launched by Lebanon Support 5.Findings from Communication Survey 6.AOB

39. Thank You!