1. Avaya Aura ACE and Microsoft Integrations Dan Schneider CSE UC and Collaboration IAUG November 8, 2011

2. 2 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. We weren’t the only one saying CEBP was important…  By 2012, 80% of leading organizations will have adopted some form of communication enabled applications for competitive improvement – Three Killer Business Communications Applications, Gartner 2007  The number one priority for CIOs today is: “Improving Business Process Effectiveness” – CEBP World Wide Market, Gartner, July 2009  By 2014, the #1 priority for CIOs will shift to “Innovation” followed by “Improving Business Process Effectiveness” – Gartner, 2010 2

3. 3 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. “While Microsoft and Cisco have danced around [CEBP] for years, Avaya has slowly built out a great program. The one missing piece to the Avaya puzzle is the lack of a high quality product to fulfill the vision of CEBP and DevConnect. I believe ACE is the right product that can fulfill that vision.” — Zeus Kerravala, SVP, Distinguished Research Fellow The Yankee Group http://www.nojitter.com/author/6892

4. 4 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 4 Applications SOA Services & Composites Communications Avaya ACE Offers an Abstraction Layer to Business Applications UserBusiness Adapters API – Web Services

5. 5 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. What’s New in Avaya ACE™ 3.x Packaged Applications Developer Toolkits Adapters Microsoft Lync Integration -Leverage existing real-time communications -Prevent duplicated infrastructure and dial plans.. IBM Business Process Manager Integration - CEBP with Avaya and IBM Avaya Media Server -Support for Avaya Media Server Release 7.0/7.5 Platform consolidation -System Platform support -CRI VMware support (3.1 March) Platform and Packaging Interworking with Flare -Bring Flare Experience to desktop apps Avaya CS 1000 - Supports 7.5 release CRM Integration -Microsoft Dynamics and Salesforce -Rich Contextual communications HP Servers -High availability support ACE API Enhancements -Build event response apps that invoke notification, conferencing and advanced voice response services Cisco UCM (3.1 March) - Supports CUCM 8.5 & above Flare Integration Bundle ( 3.1 March) -ACE UC and mobile apps included in new bundle for Avaya Aura customers IBM Sametime Integration -Support IBM ST 8.5.2 client Avaya Aura - Supports CM/SM 6.2

6. 6 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya ACE vs Microsoft ® OCS/Lync Options Category Client-Side (ACE) Remote Call Control Direct SIP Microsoft Voice Only Description Tight PBX integration with OCS IM/P client Click-to-call, presence of desk phones from OCS SIP trunking between PBX systems Microsoft OCS Enterprise Voice only OCS Voice CAL Not requiredRequired Architecture 3-tier centralized, session-based, real- time, standard codecs Telephony and OCS infrastructures linked by CTI gateway Separate, parallel call processing environments linked by SIP 2-tier presence based, meshed, decentralized apps, limited branch Dial Plan One MultipleOne Features Phone control & presence, c2call from Office apps, Communicator client as soft phone for Avaya Aura ® Limited to phone control, Microsoft history of discontinuing RCC functionality, de- featured in Lync Common intra-PBX features only, limited support for Avaya elements (MM, eCAS, CC, Branch DR) No reliability statements, limited voice feature set, tight integration with Microsoft application stack User Experience Preserves OCS/Lync client, choice of endpoints Basic calling features, two clients needed for soft phone Mix of devices and clients, no CTI, islands of users, varied voice quality All Microsoft desktop experience, limited mobility & choice of devices Client-side leverages best of breed architecture & user experience

7. 7 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. What is Avaya Agile Communication Environment™?  Software that connects multi-vendor communications services to user’s business applications  Packaged applications suite for “plug and play” applications that drive immediate and tangible ROI  Developer toolkits that simplify and accelerate the process of integrating communications to business applications

8. 8 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Program Overview – Product / System 8 Hot Desking, Desktop Enablement, MCO, CRM

9. 9 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Configuring an Avaya ACE TM solution  All ACE solutions require an ACE Base Software server – Standalone or High Availability – HP or IBM Dual Quad Core server  Applications that directly connect to ACE server – Custom Integration with Webservices or Foundation Toolkit – IBM Sametime Connect  Applications that require an ACE Application Integration Engine – Microsoft Communicator Add-in/Lync – Desktop Enablement (Office and Internet Explorer Add-ins) – Mobile Cost Optimizer – Hot Desking – CRM Integration

10. 10 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.  ACE Base Software – NTBT74BB Linux  The ACE 3.0 DVD includes Red Hat Linux and IBM Websphere Application Server (WAS) which are installed during the ACE installation process.  ACE Base software can be deployed Standalone or High Availability (Redundancy)  Supports 15,000 users for applications that run against ACE Base  On-line help and full ACE documentation suite Avaya ACE TM Base Platform All ACE solutions have an ACE Base Server

11. 11 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya ACE™ Application Integration Engine  Agile Communication Environment Application Integration Engine – Order Code NTBT55RB  Runs on Windows Operating System – Windows OS is not supplied by Avaya  Supported on Avaya Common HP DL360 G7 servers or IBM 3550 M3 servers – Minimum Specifications: Dual Quad Core with 8 GB RAM  Standalone or High Availability (OCS/Lync Standalone only)  Supports 10,000 named users (OCS/Lync 10,000 users on Aura CM, 5,000 users on CS1000, CS2100 and Cisco)

12. 12 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya ACE TM 3.0 Servers Support for HP Proliant G7 Servers and Customer Supplied  HP DL360 G7 Proliant Server – Order Code NTL700501838 – Dual Quad Core, 24 GB RAM, 3 300GB hard drives – Can be used for: – ACE on Linux Standalone and High Availability – ACE on System Platform  Customer Supplied – HP or IBM 3550 M3 server with Dual Quad Core, minimum 24 GB RAM and 3 300 GB hard drives – Can be used for: – ACE on Linux Standalone or High Availability

13. 13 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya ACE™ Integration API Suite Avaya ACE Base Server Avaya CS1000 CISCO UCM Avaya Aura TM AES/CM & Session Manager TR87 & SIPJTAPI & SIP& AXL TR87 & SIP TANDBERG VCS SIP Avaya Media Server 7.0 IBM Lotus Sametime Microsoft OCS VP UCMA Avaya CS2100 TR87 & SIP Genband CS2000 SIP Custom Applications (via Webservices or Foundation Toolkit APIs) ACE Base Platform supports custom application integration Requires ACE Integration API Suite licenses Some custom/sequenced applications may require a Media Server

14. 14 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 14 Driving Innovation with Avaya ACE™ 14 IBM® WebSphere® Lombardi Edition Drag-n-drop communication into workflows Jive Software Embed communications into social networking Map Touch Screen Drag-n-drop responders into emergency conference Avaya ACE™ Carefx® Healthcare Portal Communication-enable Fusionfx® patient information portal Hospital Code Cart Communication-enable compliance checks Corporate Portal Click-to-call from corporate or sales portal with no soft client needed Novell GroupWise Integrate voice, video and conferencing with the desktop

15. 15 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. SIP Avaya Aura Session Manager CS1K Foundation Toolkit Avaya Aura Communication Manager ACE Web Services HTTPS/SOAP (WebServices) 3 rd party PBX Application 1 ACE API Suite – WebServices and Foundation Toolkit Application 2 Foundation Toolkit Client API HTTPS (FT API) Various CTI protocols Network Infrastructure for SIP Connectivity Avaya Aura AE Services Choice of JTAPI/TSAPI, DMCC or WS Traditional CTI App Java Language Neutral WSDL

16. 16 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya ACE™ Web Services APIs

17. 17 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Custom Application Example Using Web Services  Click-to-call and telephony presence within corporate portal – Call a customer from a web directory – Check if a colleague is on the phone before calling  Talk using your preferred device such as a desk or mobile phone  Aggregated presence – Telephony and video – Sametime or OCS presence (optional)  Integrates corporate portal with multi-vendor PBX environments  Improves employee productivity with contacts only a click away

18. 18 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. JAVA developers can create custom communications apps without requiring detailed telecoms knowledge No need to wait for new functionality to be developed in the PBX Leverage Avaya Aura to invoke applications during call setup and remain in call until tear down Fast vertical applications development e.g. call billing and transcription services for lawyers Centralized, multi-modal applications customized for each user Leverage the power of SIP and Avaya Aura Avaya ACE Foundation Toolkit for Sequenced Applications via Avaya Aura Session Manager

19. 19 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya ACE ™ Foundation Toolkit SDK What is it? The Avaya ACE ™ Foundation Toolkit SDK is…  The starting point for developers who want to write their own applications for the Avaya ACE™ Foundation Toolkit.  A set of sample applications which shall support 3 rd party developers to get a better start and understanding of some implementation possibilities.  A set of documents which describe: – how to set up a development environment – how the sample applications are designed and structured – how the Avaya Aura™ environment has to be configured to use the sample applications – how to start the sample applications

20. 20 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Sequenced Apps Have the Following Unique Capabilities versus CTI apps  An exclusive turn at controlling and influencing calls prior to alerting called party.  Ability to change calling / called party identities for both legacy and SIP endpoints.  Ability to see and influence media during alerting (e.g. custom ring tone).  Ability to record and play messages to individual participants as well as entire call.  Ability to create personal “Feature Access Codes” or other dial strings. 20 © 2010 Avaya Inc. All rights reserved.

21. 21 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya ACE TM IBM Business Process Management (New in 3.0)  Avaya/IBM Lombardi CEBP - Advanced communications service orchestration called directly from business processes  Open standard protocols based (e.g. HTTP, XML, WSDL, VXML etc) to link business and communications applications  Reduce latency in business processes and speeds time to respond to business needs Find Conference Notify/Approve Notify Consult Review Avaya ACE  Enabling on-demand system-to-person and collaborative contextual communications  Fully Closed-loop interactions through advanced VXML capabilities  Tracking and reporting of communications within context of events  Multi-vendor telephony environments  Human interaction is embedded-in, and coordinated by, the business process

22. 22 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya ACE Base Server Avaya CS1000 CISCO UCM Avaya Aura TM AES/CM & Session Manager TR87 & SIPJTAPI & SIP& AXL TR87 & SIP TANDBERG VCS SIP Avaya Media Server 7.0 IBM Lotus Sametime Microsoft OCS VP UCMA Custom Applications (via Webservices or Foundation Toolkit APIs) IBM Server Install ACE TCSPI code and ACE client plugins to telephony/video enable IBM desktops TCSPI Avaya ACE™ IBM Sametime and Lotus Notes

23. 23 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Party A Web Services Party B ACE Server (Standalone or High Availability) Application Integration Engine (AIE) Server CS1000CISCO CUCM Avaya AES/CM TR87 & SIPJTAPI & SIPTR87 & SIP Tandberg VCS SIP Avaya ACE TM Application Integration Engine ACE AIE supports OCS/Lync and other ACE applications Add an AIE server to enable OCS/Lync, Hot Desking, MCO, CRM, and/or Desktop Enablement.

24. 24 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.  Delivers similar OC/Lync client look and feel – Click to Call from Contact/Office Suite list via Avaya ACE call menu option – Conversation Window allowing Mid Call Control (Release, Hold and Retrieve, DTMF, Transfer and Conference) – Toast pop up on incoming call (Answer, Ignore) – Computer and Phone Modes supported – Avaya UC Desktop Engine supporting G.711, 722, 729 codecs delivers PC calls through the Avaya infrastructure – Aggregated Calendar, Machine and Telephony Presence – Company dial plan and E.164 numbers supported – Utilize OCS Sign in  Client Side Licensing – OCS 2007 R2 Standard CAL – Lync Server 2010 Standard CAL – Proprietary and Confidential © 2010 Avaya Inc. All rights reserved. Avaya ACE ™ Microsoft Lync Integration (New in 3.0)

25. 25 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya ACE ™ 3.0 Microsoft Lync Integration Contextual Communication C2C from Lync Client C2C from Web C2C from Office C2C from Outlook C2C from CRM Pops Conversation Window

26. 26 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya ACE ™ 3.0 Microsoft Lync Integration Multi-Call Handling (Aura CM only) Multiple Call Handling (Established Call) Consult Call Swap Call Consult Transfer Call Conference Incoming Call Handling Call Waiting Notification Answer Call Swap call Call Transfer & Conference

27. 27 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Additional Features – Escalate from IM to Call – Enhanced Resilience – Desk phone originated calls can be controlled via Conversation window – Mode change prompt on sign in – Call Forwarding Synchronized – Silent Install  Supported Communication Systems: – Avaya Aura CM (Phone and Computer Mode) – CS1000, CS2100 and CUCM (Phone Mode)  Deployment – OCS 2007 R2 or Lync Server 2010 – Premise Based or BPOS/Office 365 Sample view of new controls for Invoking Avaya Features Contact List with menu “Toast” call notification Proprietary and Confidential © 2010 Avaya Inc. All rights reserved.

28. 28 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Improves productivity by communication-enabling Web applications Avaya ACE™ Web Browser Add-In  Click-to-call within Web pages  Click-to-call using any phone  Intelligent number re- formatting for correct dialling  No soft client needed  Multi-vendor PBX support

29. 29 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Improves productivity with low-cost entry-level UC solution Avaya ACE™ Office Add-In  Click-to-call names within Microsoft Outlook  Click-to-call numbers within Microsoft Office 2007 and 2010 applications  Click-to-call using any phone  No Microsoft OCS client needed  Intelligent number re- formatting for correct dialling

30. 30 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. ACE 3.0 Lync Integration H323 based integration with Aura 5.2 H323 Device Avaya Aura™ Communication Manager Access Element ASAI Avaya ACE TM Core Services Avaya Application Enablement Services (AES) Analog, Digital, Cell or PSTN Line Avaya Media Gateway SIP CTI (TR87) Microsoft Lync 2010 Active Directory WMI ACE / LYNC 1.Microsoft Lync Standard CAL (end User License) required. Web Services HTTPS H323 Avaya ACE™ Microsoft Lync Integration Proprietary and Confidential © 2010 Avaya Inc. All rights reserved. Avaya ACE™ Application Integration Engine

31. 31 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. ACE 3.0 Lync Integration H323 based integration with Aura 6.x H323 Device Avaya Aura™ Communication Manager Evolution Server ASAI Avaya ACE TM Core Services Avaya Application Enablement Services (AES) Analog, Digital, Cell or PSTN Line Avaya Media Gateway SIP CTI (TR87) Microsoft Lync 2010 Active Directory WMI ACE / Lync 1.Microsoft Lync Standard CAL (end User License) required. Web Services HTTPS Avaya ACE™ Microsoft Lync Integration Avaya ACE™ Application Integration Engine H323 Phone and Computer Mode

32. 32 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya ACE ™ 3.0 Lync Integration in a Hosted (Office 365) Environment H323 Device Avaya Aura™ Communication Manager ASAI Avaya ACE TM Core Services Avaya Application Enablement Services (AES) TDM Devices Avaya Media Gateway SIP CTI (TR87) Hosted Lync Server 2010 Hosted Active Directory WMI Avaya ACE™ Application Integration Engine ACE / OCS with BPOS Integration 1.Microsoft OCS Standard CAL (end User License) required 2.Active Directory between Enterprise and Office 365 can optionally utilize user data replicated. Web Services HTTPS H323 Replication Enterprise Active Directory Office 365 Avaya ACE™ Microsoft Lync Integration Microsoft Lync 2010

33. 33 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Key Components of Solution  Microsoft Lync Server and Microsoft Lync 2010 (client) The Avaya ACE Lync Integration builds on Lync IM and Presence aggregation functionality and the Lync 2010 client user interface to deliver an Avaya voice experience.  Microsoft Office Communications Server 2007 R2 and Office Communicator The Avaya ACE Microsoft Communicator Add-in builds on OCS IM and Presence aggregation functionality and the Communicator client user interface to deliver an Avaya voice experience.  Active Directory AIE accesses Active Directory to determine which OCS user it will service. If the OCS user has an Avaya ACE profile, then AIE will deliver voice and telephony presence services to the user's Office Communicator client and allow this user to control the end devices registered in their profile.  Avaya ACE™ Core Service Provides the integration point to the customer’s multi-vendor Communication system environment through vendor specific protocol adaptors. On the South bound side ACE core Service interacts with these Communication system on a signaling bases only, it relies on the underlining communication infrastructure to control the media. This allows ACE to monitor and control end user devices. It maintains a profile of the end user’s services and devices. On the North bound side ACE Core services exposes a set of Web Services which can be used by the Developers or ACE applications to communication enable these applications. 33

34. 34 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Key Components of Solution cont...  Avaya ACE Integration Engine (AIE) The AIE Server utilizes ACE Web Services. It uses these service via Restful Session Controls Services, to provide the Communicator Add-in with call control functionality (Phone mode) over the end user's Avaya Communication system device. These Restful Session Controls Services are delivered over a secure HTTP session. AIE also provides the authentication services used by the Communicator Add-in to ensure the user is a valid OCS, Avaya ACE and Communication Manager.  Avaya ACE Microsoft Lync Integration This is a client side add-in to Microsoft Lync 2010. It utilizes the Lync User interface to drive Avaya Voice capabilities to the end user. The Communicator Add-in operates in two modes: – In Computer mode, it utilize the Avaya UC desktop engine to deliver soft client functionality. – In Phone mode, it utilizes CTI control over the end user's desk phone.  Avaya Application Enablement Services (AES) This server role provides interfaces with Avaya ACE core services to translate SIP TR87 computer telephony Integration requests to ASAI/TAPI requests, which can be utilized by the Avaya Communication Manager.  Communication System Support Avaya Aura® Communication Manager Avaya CS1000, CS2100 and CUCM 34

35. 35 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya ACE Lync Integration Product Line up  Avaya Line Up – Avaya Aura CM 5.2.1 and 6.1/6.2** (6.2 still under test) – AES 5.2.3 – One X Client 6.1 – ACE Core Service 3.0 or later on Linux (Red Hat 5.4 with WAS 7.0) – AIE 3.0 or later running on Win Server 2008 R2  Microsoft Lync Line up – Lync Server 2010 – Lync 2010 – Client PC on Windows XP SP3 or later, or Windows 7 SP1. – Microsoft.Net 3.5 Service Pack 1, or later - – Microsoft Internet Explorer 6.0 or better 35

36. 36 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya ACE Communicator Add-in Product Line up  Avaya Line Up – Avaya Aura CM 5.2.1 and 6.x – AES 5.2.3 – One X Client 6.1 – ACE Core Service 3.0 or later on Linux (Red Hat 5.4 with WAS 7.0) – AIE 3.0 or later running on Win Server 2008 R2  Microsoft OCS Line up – OCS 2007 R2 – Microsoft Office Communicator 2007 R2 Release 3.5.6907.196 or above – Hotfix KB 2501722 – http://www.microsoft.com/downloads/en/confirmation.aspx?familyid=515d6dba-4c6a- 48bb-a06a-d99c5742676d http://www.microsoft.com/downloads/en/confirmation.aspx?familyid=515d6dba-4c6a- 48bb-a06a-d99c5742676d – Client PC on Window XP SP3 or later or Windows 7 SP1. – Microsoft.Net 3.5 Service Pack 1, or later - TBD – Microsoft Internet Explorer 6.0 or better 36

37. 37 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya ACE™ CRM Integration (New in 3.0) Packaged “out of the box” integration  Click to Dial  Call notification toast – option to open CRM record  Automatic call logging in customer record  Call annotation Customer Benefits:  Improved productivity – time saved not having to look up customer details and dial numbers.  Enhanced customer service – greet customers by name with all relevant information at hand  Reduced costs – Leverage existing network communications systems and devices

38. 38 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Desktop Integration For Avaya Flare

39. 39 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. ACE Roadmap Flare Desktop integration to extend Flare enabled use cases Flare Desktop Click to call from Outlook, Office, IE, SharePoint Aura Order Management ACE available in ASD, PLDS and WebLM and included as entitlement in Flare Integration Bundle Intuitive, rich experience including video ACE Services Flare Context - Session history, visual vmail ACE Apps CRM Enhancements Lync Audio/Video Conf Professional Appl Suite Platform vApp / Cloud Ready CM FS adapter ACE/AIE integration Rich experience with a rich eco-system for partner development Flare Desktop Conference helpers, Office Presence integration Lync Integration Aura web collaboration Platform DevConnect SDK API extensions for AAC, & federated IM/P Clustering for large scale deployments AES dependency removal 2H FY12 May 1H FY12 Feb/March FY13 Enable Avaya Aura robust platform from 3 rd party collaboration applications Sametime Integration Lync Integration – Aura Voice SFDC, Dynamics, IBM Process Server 2H FY11 September

40. 40 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya ACE Platform Evolution  ACE/AIE server integration/consolidation  Horizontal Clustering – N+1 clustering with load balancers  Vmware vApp / Cloud Ready  Deeper Integration with System Manager – Domain Level Provisioning – Logging / Alarming Integration  Flare / one-X Client Services – Supporting the clients on the ACE Cluster  Developer Experience – Enhancements to the API’s – Publish Web 2.0 REST API – Hosted Developer Environment – Developer SDK

41. 41 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya ACE™ 3.0 Software Pricing Model Flexible, Scalable, Primarily Per-User Lync Integration $60 Per User Lync Integration $60 Per User IBM Sametime/Notes $60 Per User IBM Sametime/Notes $60 Per User Hot Desking $30 Per User (inc in ST) Hot Desking $30 Per User (inc in ST) Application Integration Engine Base Software $1,200 Windows OS Per Server Application Integration Engine Base Software $1,200 Windows OS Per Server Mobile Cost Optimizer $125 Per User Mobile Cost Optimizer $125 Per User Office/Browser Add-in $50 Per User (inc in Lync/ST) Office/Browser Add-in $50 Per User (inc in Lync/ST) Integration API Suite* $100 Per Named User Integration API Suite* $100 Per Named User Optional APIs Avaya ACE Base Software $10,000 Linux OS Per Server Avaya ACE Base Software $10,000 Linux OS Per Server Click to Connect API $50K Per Application Click to Connect API $50K Per Application Message Drop/Blast * $50K Per Server + $125 Per User Message Drop/Blast * $50K Per Server + $125 Per User Optional Packaged Apps Optional AIE Packaged Apps CRM Integration $125 Per User CRM Integration $125 Per User * Requires Avaya Media Server IBM BPM Toolkit $250 Per User IBM BPM Toolkit $250 Per User

42. 42 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. ACE integration with Microsoft ® OCS/Lync or IBM ® Lotus ® Sametime ® C2Call from Office & Web Pages Avaya ACE ™ User Licenses (up to $140/user value) Avaya Aura ® CM 5.2+ Enterprise Edition OR Standard Edition with UC All- Inclusive licenses Avaya CS 1000 Converged Office * R5.5 to R7.0 R7.5 supported in Q3 2011 Pre-requisite Entitlement OR If no Converged Office user licenses, purchase Avaya ACE Microsoft or IBM integration for $60/user and get CS 1000 AST/CTI entitlements at no extra charge Conditions FREE Avaya ACE server software & hardware, and services charged separately at standard pricing:  Avaya ACE Server software at MSRP$11,200 (ACE Base and ACE AIE)  APS implementation charge of net price $15,000 plus $1/user increment per ACE system  Technical support and subscription upgrade pricing for all Avaya ACE s/w licenses is mandatory. Ace Your Apps Compelling Commercial Offer

43. 43 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya ACE ™ Competitive Differentiation CategoryProof Points Maturity8 GA releases since 2008 with over 100 deployments & trials, including 20,000+ user deployment at global bank Communications Systems Integration Multi-vendor CTI adapters for Avaya, Cisco, Tandberg, IBM, via SIP, H.323, TR/87, JTAPI and VP plus support for digital and analog devices. Client side APIs for Microsoft Lync/OCS Design FrameworksSupport for all common developer environments Developer Community40,000+ Avaya DevConnect members, SIs such as IBM, HP, Dell, CSC High Level Web Services APIs Broad array of SOAP, REST, standards-based (Parlay-X) APIs, ~50 WSDLs Fine-Grained Control of SIP Flows Foundation toolkit for Avaya Aura ® lets Java developers create sequenced and named applications without deep SIP knowledge Business Application Integration Examples Social Networking (Jive), BPM (IBM Business Process Manager), CRM (Saleforce.com, Dynamics), Healthcare & Finance applications, etc … Packaged ApplicationsMicrosoft & IBM desktop integration, CRM integration, IBM BPM, mobility and Hot Desking

44. 44 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. For more information: www.avaya.com/ace

45. 45 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.