1. Information Technology
Voice Over IP Project

2. Agenda Current Voice System: PBX VoIP Why VoIP?
UTEP Deployment Process
Questions

3. Current Voice System Our Current Private Branch Exchange (PBX)
Deployed in 1992
Operation Lifecycle ended: No longer in production
Manufacturer Technical Support Not available
Replacement Parts
Cannibalization of other systems
Limited Features
Caller ID (local extension only)
Traditional PBX Market on Decline
Being replaced by newer IP PBX’s

4. VOIP
Voice Over Internet Protocol (VoIP) refers to the integration of data and voice onto a single Internet Protocol (IP) based network.

5. Why VoIP? Network Integration: Cost Strengths: Voice, Data, Video
Utilizes existing Network Infrastructure and investments
Existing Networking and Telecomm Support
Strengths:
QoS (Quality of Service)
Security
Redundancy
Improved Features

6. Popular VoIP Features Caller ID Conference Calls
Extension Mobility (including wireless)
Unified Messaging:
Convert Outlook text mail to voice mail (text to speech)
Store voice mail in Outlook mail (audio files)
Voice Recognition (call center, directory assistance)
XML applications
Portal information imported to display
Bulletin broadcasts (building or campus)
Outlook Contact information

7. UTEP Deployment Process
Phased Migration over approximately 18 months
VoIP Campus Awareness
Announcements: Web, Fliers, Weekly Bulletins
Technology Implementation Managers (TIMS)
Installation of Test Phones in Buildings
Replacement of Phone Sets
Model types: Similar as replacement
In Presence of Customer (when possible)
Training
One-On-One
Advanced Training

8. VoIP Phone Sets Hard Sets Avaya 4602w IP Telephone
2 programmable call appearance/feature keys
2 x 24 character based Eurofont display
Avaya 4620w IP Telephone
  Large screen graphic display (168x132 dots)   WML browser capability using standard XML   LDAP directory access via browser line appearance buttons

9. SoftPhones The IP Softphone telephone client can be configured
for “Road Warriors” or Telecommuters.
In Softphone, an application is installed in your laptop or
desktop and can act as your telephone.
The SoftPhone configuration is suited for users working
from a remote office or while on business trips away from the office.

10. UTEP Deployment Phase I Phase II Phase III
Begins July 1, 2005 (tentative)
Core Deployment
Phone Sets: 700
Phase II
Begins September 1, 2005
1600 phone sets
Phase III
Begins September 1, 2006
1200 phone sets

11. Planned Buildings Phase I
Cotton  
EPNG (IT)
Fox Fine Arts  
Hawthorne (IT Help Desk) 
Hudspeth  
Magoffin  
Old Main  
Psychology  
Quinn  
Stanlee and Gerald Rubin Gallery
Union West  (IT)
Worrell  

12. Planned Buildings Phase II
Academic Services
Kelly Hall
Administration
Liberal Arts
Bell Hall
Metallurgy
Benedict
Miners Hall
Burges Hall
El Paso Natural Gas Bldg
Business Admin
Physical Science
Classroom Bldg
Sun Bowl
Computer Science
UGLC
Durham
Union West  (Non-IT)
Engineering
Geology
University Library

13. Planned Buildings Phase III
Barry Hall
Graham Hall
Honors House
Satellite Energy
Biology Bldg
Haskins Center
Kidd Field
Stanton P.B.
Biosciences
Health Sciences
Kidd Memorial
Swimming Fitness
Brumbelow
Health Services
Memorial Gym
Ticket Center
Centennial Museum
Helen of Troy
Military Science
Union East
Child Care Center
Heritage House
Miner Village
University Police
De Wetter House
Hertzog
New Academics
Vowell Hall
Education
Holiday Hall
Facilities
Border Studies
Energy Conservation
Energy Plant
Ross Moore
UT Relations

14. Questions?
For the most up to date information on VoIP, visit us at

15. Welcome to the world of VoIP

16. Regular Telephone vs VoIP
THE ONLY DIFFERENCE BETWEEN VOIP AND REGULAR TELEPHONY IS THE PRICE.
Internet telephony and regular telephony are unlike one another in almost every possible way. Internet telephony depends on turning voices into packets of data and sending them through a relatively dumb network—the Internet. Those packets are sent to relatively smart devices: computers, PDAs, and IP phones.

17. Is VoIP Secure?
To the extent that VoIP is just another data application, it has no inherent protection against eavesdropping, but in practice VoIP is even more secure than old-style telephony. That wasn't always the case.

18. Savings On Long Distance Changes?
The VoIP infrastructure on a campus such as UTEP still uses the public phone network once it leaves our campus. Our calls will not go out over the public internet.

19. Quote
As phones become full-blown computers in their own right; as computers, PDAs, and other devices become phones; and as the boundless Internet becomes a phone network, we'll be surrounded by telephony choices that dazzle, delight, and befuddle us. Welcome to the world of VoIP.
- Bjarne Stroustrup, the redoubtable computer scientist who 20 years ago invented the C++ language while working at Bell Labs