1. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. PTE15879 2/14 BUSINESS CONNECTION Presenter Date

2. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 2 This document and any attached materials are the sole property of Verizon and are not to be used by you other than to evaluate Verizon’s service. This document and any attached materials are not to be disseminated, distributed, or otherwise conveyed throughout your organization to employees without a need for this information or to any third parties without the express written permission of Verizon. © 2013 Verizon. All Rights Reserved. The Verizon name and logo and all other names, logos, and slogans identifying Verizon’s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners. Proprietary Statement

3. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 3 Existing communications do not return value versus expense Need a more cost-effective way of doing business Limitations of communications affecting ability to serve customers Cannot realize growth opportunities without high capital expense Challenged to keep pace with customer technology experience Inability to seamlessly upgrade and support IT strategic initiatives Business Challenges

4. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 4 Designed for businesses that want a cost-effective way to carry voice and data over the same IP network The complete business solution includes: Internet Access Voice over IP An integrated access device Installation Ongoing maintenance Business Connection

5. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 5 Business Connection Dedicated Tier One Internet ADTRAN Router with Coordinated installation Voice over IP calling; unlimited local calling and up to 12,000 minutes of domestic long distance Works with existing phone sets, PBX, IP-PBX and Key Systems (IP Integrated Access VoIP and IP Trunking VoIP) Business continuity features Web based feature management Internet AccessTotal Access 924e ADTRAN Router Unlimited Local CallingWeb-based Feature Management Business Connection

6. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 6 Streamline Communications and Add Value Cost-effective voice and data convergence: Replace legacy voice connections with an inclusive Voice over IP solution –Unlimited Local Calling and up to 12,000 U.S. Long Distance calling minutes included –Predictable, single monthly payment – no additional maintenance or upgrade charges Leverage existing phone system: Eliminate employee retraining on calling features and functions Flexible bandwidth options: Meet the growing bandwidth needs of your business from 1.5 Mbps to 100 Mbps Easy migration to VoIP: Maintain focus on getting new business and meeting customers’ needs Gain efficiencies by moving voice traffic to an IP network Provide connectivity for local call networking, survivability and E911 emergency call failover

7. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 7 TAKE THE RISK OUT of change: Integrate your Internet and voice services without disrupting your day-to-day business. GAIN A COMPETITIVE ADVANTAGE with reliability and flexibility: Business Connection is backed by competitive SLAs for reliable performance, plus dedicated connections and reporting features to help you best utilize resources. DRIVE BETTER RELATIONSHIPS with better technology: Business Connection provides access to important data and reliable connections between employees, partners, and customers. Connect to Better Technology and Better Business

8. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 8 Product Benefits Cost Reduction –Maintain existing PBX or Key system while leveraging VoIP for transport: Continue to use familiar feature sets Avoid equipment change-over, re-training on features, or service disruption Replace Existing Voice PRIs with Vz VoIP over Internet Network Simplification –Use one network for communications – long distance, local, and Internet –Increase network efficiency via converged access, voice compression, and dynamic bandwidth allocation Improve Productivity –Simplify management

9. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 9 Value Proposition Business Connection provides medium sized enterprises with a packaged voice and internet service, that is simple to buy and order, on one single price quote and contract. All surrounded by Verizon’s dedicated support and consultancy before, during, and after installation, all with unrivalled carrier grade quality and reliability.

10. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 10 Why Verizon? Market Leadership and Experience You Can Trust 12 Years Experience Designing, Implementing, and Supporting Business- Grade VoIP Solutions 36% of Fortune 1,000 Healthcare companies. Seven of of the top 10 28% of Fortune 1,000 Retail companies. Seven of the 10 49% of Fortune 1,000 Finance companies. Nine of the top 10 Demonstrated Scale 70,000 active VoIP sites Nearly 6 million telephone numbers 176,000 + tel. numbers ported onto VoIP monthly More than 5,000 customers globally Commitment to Innovation First-to-market, innovative IP-enabled feature BEST Multi-site, multi-country centralized designs Leading reporting and management tools

11. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 11 IT Highly available infrastructure: Geographically redundant and highly available network elements Almost 100 redundant network gateways Over 110 application, network, and redirect servers Over 600 network SBCs with hundreds of thousands of network SBC ports available today and continued expansion Specialized VoIP repair and engineering teams with leading-edge troubleshooting tools Investments Network expansion and resiliency initiatives Network alarming and monitoring tools Service delivery automation and reporting to enhance network planning resources Significant capital investment in troubleshooting tools to help accelerate repair times VoIP Media Gateways and Gateway Controllers Why Verizon? VoIP Infrastructure

12. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 12 Verizon VoIP Network SLA guarantees:* Network availability – 99.9%. Mean time to repair–<4 hours U.S.; <5 hours EMEA. Jitter–Monthly jitter performance will not exceed 1.0 millisecond. Mean opinion score (MOS)–Performance will not drop below 4.0 where MOS is calculated using the standards-based E-model (ITU-T G.107). Service Level Agreement Leverage a Global SLA See SLA for complete terms and conditions. http://www.verizonbusiness.com/terms/us/products/advantage/

13. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 13 Web Based Reporting Tools Manage features and your calling plans Run powerful reports: –Monitor your local and long-distance traffic utilization including location level busy hour metrics –Detailed traffic reports can help you fine-tune network utilization, including reduction of concurrent calls at each site –Track call detail down to the local voice level to monitor abuse

14. 14 Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. INDEX

15. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 15 CPE & Maintenance Adtran Total Access 924e –Provides SIP Gateway functionality, a robust IP router, firewall and VPN functionality Verizon Maintenance –Mean Time To Repair (MTTR) Objective Restore equipment to standard functionality within four hours after notice, 24 hours per day, seven days per week. Four hours is the average time elapsed after trouble ticket is created and equipment is restored.

16. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 16 Business Connection With Analog Handoff

17. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 17 Business Connection With Digital Handoff

18. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 18 Business Connection With IP PBX Handoff