1. talks! Microsoft Donation Program: Licensing and Benefits January 27, 2011 Audio is only available by calling this number: Conference Call: 866-740-1260; Access Code: 6339392 Sponsored by

2. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Using ReadyTalk Chat & raise hand All lines are muted If you lose your internet connection, reconnect using the link emailed to you. If you lose your phone connection, re-dial the phone number and re-join. ReadyTalk support: 800-843-9166

3. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 You are being recorded… Streaming into Second Life This seminar will be available on the TechSoup website along with past webinar presentations: –www.techsoup.org/go/webinars You will receive a link to this presentation, material and links. After the webinar, you can ask follow-up questions in our Community Forum: –http://bit.ly/ts_msd Twitter hashtags: #techsoup

4. talks! Microsoft Donation Program: Licensing and Benefits Presenters: Sarah Hiller and Gregory Seeley Sponsored by This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License

5. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 We are working toward a time when every nonprofit and social benefit organization on the planet has the technology resources and knowledge they need to operate at their full potential.

6. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Home page screen grab

7. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Today’s Speakers Sarah Hiller Microsoft Community Affairs Facilitator: Kami Griffiths, TechSoup Global Assisting with chat questions: Elliot Harmon, TechSoup Global Gregory Seeley TechSoup Global

8. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Agenda Microsoft donation program Microsoft products available on TechSoup Changes to the Microsoft site Tips for requesting a donation Receiving a donation through TechSoup Volume Licensing Software Assurance Q&A

9. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Which of the following is a benefit you receive with Microsoft’s Software Assurance? a)Downgrade/upgrade rights b)E-learning/training c)Multi-language pack d)Home use rights e)All of the above

10. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Microsoft Software Donation Program Eligibility –Your organization MUST be a 501c3 public charity –Public libraries Restrictions –Most organizations are eligible, except: Schools Health care organizations Governmental/Municipal organizations Religious organizations without a secular, community focus

11. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Microsoft Program Structure Within a 2-year cycle, you can request 6 titles and 50 licenses of each title You must wait 12 month between requests 5 licenses or “ seats ” minimum request

12. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Product Available on TechSoup http://bit.ly/MSdonation Microsoft PC Operating System Upgrades Microsoft Office Tools Microsoft Server Software and Licenses Microsoft Software Recommended for Small Organizations Microsoft Messaging and Collaboration Software Microsoft Database Software Microsoft Desktop Publishing Software Microsoft Development Software Microsoft Educational Software Microsoft Graphics and Multimedia Software Microsoft Macintosh Software Microsoft Network Software Microsoft Project-Team Management Software Microsoft Spanish-Language Software Microsoft French-Language Software

13. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Top Requested Products Admin Fee Office 2010 & Office 2007$31 Windows 7 (upgrade only)$12 Windows Server$40 Exchange Server (standard edition)$42 Windows Remote Desktop Service$6 Small Business Server 2011$56 Recently Launched: Office for Mac 2011, Windows MultiPoint Server, System Center Product Suite

14. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 New VLSC Site (Volume Licensing Service Center) e-Open along with a couple of other Microsoft sites combined to create the new VLSC site Previous eOpen customers converted over VLSC offers a one stop shop for volume license customers

15. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Tech Soup Guide to the Microsoft Volume Licensing Service Center www.techsoup.org/stock/Microsoft/volume_licensing.asp

16. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 When signing in for the first time at the VLSC site one will see a screen like this: Once a registered user and signed in, one will be presented with more options: VLSC Home Page: https://www.microsoft.com/licensing/servicecenter/home.aspx

23. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Tips for Requesting a Donation Verifying system requirements Compatibility Returns jephandcraig.com

24. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 What to Expect: Receiving products licenses media

25. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 What to Expect: Receiving products Three communications will be received via email: 1.From TechSoup: Congratulations and what to expect next. 2.From Microsoft VLSC: Indication that agreement is available for NGO to accept with brief log in info to VLSC site. 3.From TechSoup: Details about how to accept and activate your agreement and obtain your license keys. Lists software granted, info about other benefits your donation includes, and legal addendums. licenses media

26. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 What to Expect: Receiving products 2 options: 1.Physical shipment: If media (discs) were requested, they will arrive in the mail within 4-6 weeks. 2.Download: immediate licenses media Three communications will be received via email: 1.From TechSoup: Congratulations and what to expect next. 2.From Microsoft VLSC: Indication that agreement is available for NGO to accept with brief log in info to VLSC site. 3.From TechSoup: Details about how to accept and activate your agreement and obtain your license keys. Lists software granted, info about other benefits your donation includes, and legal addendums.

28. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Volume License vs. Retail Software When bought at a retail outlet: When received as a donation via TechSoup: Same key used for number of licenses granted One set of media for each title, to be used multiple times for installation + Unique license for a single install vs.

29. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Software Assurance (SA) Benefits These benefits are good for 2 years and include:

30. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Free upgrade to any new version of your licensed products that Microsoft releases during the two years your Software Assurance is in effect. Can obtain media for the upgrade/downgrade via download or mail. The actual upgrade does not have to take place within the two year period. Licenses remain valid, and the organization can continue to use the product after SA benefits expire. Client Access Licenses (CALs) are also usable on the upgraded product. No media required. Downgrading to previous versions of an item is available as well. Software Upgrades/Downgrades

31. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Downloading media:

32. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Downloading media: A few items are not available downloads

33. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 To obtain the Office Multi-Language Pack, you must have a license for an Office suite, not just an individual Office product. Office Multi-Language Packs are add-in products that can display the user interface of the Office desktop applications — windows, tabs, help, and so on. In 37 different languages. Availability of proofing tools makes it possible to check spelling, grammar, and so on in documents created in these languages. Office Multi-Language Packs

34. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Any employee who has a Microsoft Office suite on their work computer can get a copy of the current versions of Office Professional or Office for Mac for home/personal use for a small fee. The Office software can be used only while the user continues to be employed and while the Software Assurance for the Office suite remains active. Office Suites for Home Use

35. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 E-Learning Courses Self-paced, interactive training. Designed for maximum skills transfer in minimal time. A course must start before SA expires and be completed within one year. Courses are grouped into three categories: applications (desktop applications), systems (operating systems), and servers. Availability of courses depends on the number and type of products with active SA benefits.

36. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 If your organization has a server product with active Software Assurance, you have the right to use Volume License media to install the same software on a "cold" server (one that is turned off until an emergency situation). In a disaster, this server can be moved into production so that users can continue to access critical data and applications. You have one disaster recovery license for each server license with active Software Assurance. After Software Assurance expires, you can continue to use cold backup software already installed, but you cannot install any additional cold backups.

37. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 What is a Volume License Key (VLK)? Volume License Keys are also knows as Product Keys. Microsoft includes product activation technology in some Volume Licensing products. A product key is required to activate (unlock) and then use the software. Used during the installation process. Product keys should only be used with Volume License products and are intended for use only by the organization to which they were granted.

38. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392

39. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Questions and Answers Are Product Keys required for all Volume Licensing products? No. Some products do not require a product key. To determine if a product requires a volume license product key, look up the product.look up the product

40. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392

41. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Example of browsing ‘applications’:

42. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392

43. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Example of browsing ‘servers’:

44. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Example of browsing ‘systems’:

45. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Product Key FAQ:

46. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Licenses are perpetual (they do not expire). It is the software assurance benefits that expires after 2 years. Software Assurance cannot be renewed or purchased. SA benefits start when licenses are issued (granted). Email is sent to all Open volume license customers 3 months before SA benefits expire. Wording is tricky, but the meaning is that the SA benefits are about to expire, nothing else expires. Licenses do NOT expire, SA benefits do.

47. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Resources Tech Soup Guide to the Microsoft VLSC Microsoft Corporate Citizenship Tools –Get Stuff tab gives a list of software available, eligibility guidelines Overview Software Assurance Benefits Specific pages: –New Version RightsNew Version Rights –Multi-Language PacksMulti-Language Packs –Home UseHome Use –E-LearningE-Learning –Cold Back-upsCold Back-ups VLSC Manage my agreements page –An overview of the VLSC site. VLSC Overview demo –High level overview of VLSC (3:47 minute video) VLSC How to register demo –How to register and access VLSC (2:05 minute video) VLSC Requesting and Approving User Permissions demo –How to request and approve user permissions (4:31 minutes video)

48. talks! Questions? Submit your questions using the chat box.

49. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Continue the Discussion… Additional questions can be answered by posting in in our Community Forum: –http://bit.ly/ts_msd

50. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Upcoming Webinars Join TechSoup –Friday, January 28, 10 a.m. Pacific time Is It Time to Upgrade Your Phone System?Is It Time to Upgrade Your Phone System? –Thursday, February 3, 11 a.m. Pacific time

51. Microsoft Donation Program: Licensing and Benefits Conference Call: 866-740-1260 Access Code: 6339392 Thank you to our Webinar Sponsor! ReadyTalk offers dedicated product demos for TechSoup organizations 4 times per week. For more information: pages.readytalk.com/techsoup.html

52. talks! Thank you! Please complete the post event survey! Kami Griffiths, kami@techsoup.org, 415-633-9392