1. Glasgow City Council Social Work Services and Glasgow Providers Provider Event 23 April 2014 City Chambers

2. Agenda 09:00Registration and refreshments 09:30Welcome and Introduction/Overview of Current Environment and Service Reforms David Williams, Executive Director Social Care Services, GCC 09:45Health & Social Care Integration David Williams, Executive Director Social Care Services, GCC 10:00Table Discussions and Feedback 10:30 Tea / Coffee Break 10:45 Tendering activity Raymond Bell, Head of Mental Health and Adult Support & Protection James Thomson, Commissioning Manager (Older People) 11:15Your Support Your Way Glasgow Karen Silver, Senior Officer, Service Modernisation, GCC 11:30Table Discussions and Feedback 12:00Question & Answer Session 12:30Conclusion

3. Welcome and Introduction David Williams Executive Director, Social Care Services

4. The session will cover: - The current operating environment - Health & Social Care Integration - Tendering activity - Your Support Your Way Glasgow -Question & Answer session Welcome

5. Current Operating Context and Direction of Travel

6. Present: The Social Work Vision Protect people from harm, promote independence, deliver positive outcomes How do we assist people to: –‘recover’ from their traumas, crises, injuries? –‘re-able’ themselves to regain independence? –‘rehabilitate’ and ‘recuperate’ after illness and hospitalisation?

7. Current Operating context Period 6: £9.4M = <2% (Fife c5%; NAC c4%; Scottish Borders c2.9%) Period 8: £6M

8. How have we done this? Home Care Recruitment Care Homes purchasing/usage Training New demand Children and Families investment Eligibility Criteria

9. BUT 2012/13 £5.1M overspend 2013/14 £6M overspend 2014/15 Pressure + £6M 2015/16 More pressure

10. Future: The Social Work Vision Structural Re-Balancing Throughput mentality Purposeful Interventions No assessment at point of crisis Asking the question ‘should we be doing this?’ Letting go and using our resource effectively

11. Service Reform/Change Projects Welfare Reform Desktop refresh EDRMS Eligibility Criteria Commonwealth Games Health & Social Care Integration

12. Health and Social Care Integration David Williams, Executive Director Social Care Services

13. Public Bodies (Joint Working) (Scotland) Act Royal Assent 1 April 2014 Enactment – 1 April 2015 KEY PRINCIPLES –Nationally agreed outcomes –Joint and equal accountability –Integrated budgets –Strengthened role for clinicians, care professionals and third and independent sectors

14. What Will Be Integrated? Minimum requirement of Act is all Adult Services Glasgow is integrating all Social Care services: –Older People –Disabilities –Mental Health –Addictions –Homelessness –Children and Families –Criminal Justice

15. Joint Management –Delegation Between Partners or –An Integration Joint Board (“Body Corporate”) Glasgow is pursuing the Integration Joint Board model

16. Integration Joint Board Voting Members –Elected Members from Glasgow City Council –Non-Executive Directors or other nominees from Health Board Non Voting Members –Chief Social Work Officer –Clinical Director –Staff representatives –Voluntary / Independent sector reps –Service user & carer reps

17. Integration Joint Board Oversee the development of the strategic plan for the partnership area. Ensure delivery of national and local outcomes. Allocate resources at a high level between the council and health board.

18. Strategic Plan 3-year plan Linked to National Health and Wellbeing Outcomes Plans within localities Consultation with Strategic Planning Group

19. Moving Forward Appointment of the Chief Officer Formation of Shadow Integration Joint Board & Strategic Planning Group Consultation –Locality Planning Events –Strategic Planning Group Integration Scheme and Strategic Plan 2015-2018 published spring 2015

20. Table Discussion 1 1.What benefits do you think there are for the third sector in relation to the re-balancing of the Social Work budget to an increased level of early intervention and prevention, developing a throughput mentality and a move towards performance based contracts? 2. Do you think integration will alter the way the council engage with the 3rd sector? 3. There is an expectation within the legislation that the Third Sector is involved in the Integrated Joint Board as a non-voting member; what are your views about how this can be most effectively provided for within Glasgow when the partnership involves pre-birth to death provision?

21. Break

22. Framework Agreements: Selected Purchased Social Care supports & Care Homes Information for Providers Raymond Bell Head of Commissioning

23. Aim of the presentation Update providers on tendering opportunities Illustrate direction of travel re’ purchased services Reinforce the importance of registering for PCS-T Update on dates and timescales Opportunity to ask questions

24. Framework for selected purchased social care services

25. Why do we need a Framework Agreement? Provide real choice for service users Support a creative and varied market Refreshing GCCs contractual arrangements System that assures good balance between quality and cost Supports co-production in service design between service users, CMs, providers, families Fair and transparent system

26. What are the Main Features of the Framework Agreement? Open Tender for Part B services Run on the Public Contracts Scotland tender (PCSt) system (E-Tender) Apply to new business only. The only existing business subject to this framework will be support that requires to be re-tendered during the lifespan of the Framework Agreement. Established for a maximum of four years Advertised in May 2014

27. What is the scope of the Framework? Broadly speaking this framework will apply to selected social care support purchased by GCC on behalf of: Adults aged under 65 who have Mental Health issues Adults aged under 65 who have Disabilities Children affected by disability Adults aged over 65 years

28. Types of support included 3 main lots/categories of support: Care and Support Day Opportunities/Employability supports Short Breaks Broken down by: Mental health, Disabilities, Children affected by disability, Older people

29. What is the value and scope of the Framework? Our business case estimates the total value of business to be allocated by this Framework at just under £5million pounds per year or around £20million over a 4 year lifespan.

30. Call off options Direct Award (service user selected) Opt 2 SDS Act Direct Award (Council selected) Opt 3 SDS Act Mini-Competition Mini-Competition (council run)

31. Proposed Timeframes 1.Advertised end of May 2014 2.Final submissions mid July 2014 3.Approve successful tenders end October 2014 4.Committee approval mid November 2014

32. Glasgow City Council CARE HOME FRAMEWORK TENDER James Thomson: Commissioning Manager: Older People

33. Why do we need a Framework Agreement? Address vacancy rates Focus on improving quality Response to recent failures in quality Projected reduction in demand (32%) To reflect council strategic objectives for older people Local commissioning arrangements

34. What are the Main Features of the Framework Agreement? Open Tender for Part B services Run on the Public Contracts Scotland tender (PCSt) system (E-Tender) Not Price Competitive / Fee level for each category Apply to new business and NCHC business Established for a maximum of four years (2+1+1) Advertised in April 2014

35. Types of Support included: Lots to be part of tender Residential Care Nursing Care Intensive Care & Support (Replacing current specialist categories of care)

36. Categories of Care & Lot Selection - 3 Lots comprising of 4 Categories of Care -Nursing Care, Residential Support, Intensive Nursing Care and Intensive Residential Support. (Either on Long and Short term admission) - Limited Lot selection will impact on a providers ability to deliver other unselected Categories of Care.

37. What is the estimated contract value? Circa £50m over 4 years Uplift identified for the period of the Agreement; implemented in year 2 through to year 4. Dependent on demographic factors Dependent on strategic direction of the council post- independence referendum

38. Proposed timescales? Advertised in April 2014 Tender closing in June 2014 Award in September 2014

39. Public Contract Scotland Tender (PCST) You MUST register at http://www.publictendersscotland.publiccontractsscotland.gov.uk All Providers will be required to submit a response via this electronic tendering portal There is on-line help and support available on the system Key is to register as soon a possible

40. Once the tender is ready and live, you will be notified by GCCSW via email and you can access the material All of the necessary instructions for completing the tender will be within the e-Tendering portal Messages and questions about the tender will also be on-line

41. http://www.publictendersscotland.publiccontractsscotland.gov.uk REGISTER NOW!

42. www.yoursupportglasgow.org Image provided by careimages.com Presentation by Karen Silver, Senior Officer Your Support Your Way Glasgow Team Glasgow City Council Social Work Services

43. www.yoursupportglasgow.org Image provided by careimages.com Background: was developed in conjunction with OLM (our IT providers) provides information on services available, not just Council commissioned services, allowing citizens to participate fully in their community, maintain their independence and have greater choice and control over how their needs and desired outcomes are met allows providers the option to update and maintain their own information produces guides on various topics including Personalisation and Client Contribution launched to public on 30 November 2012 and listed 374 services

44. www.yoursupportglasgow.org Image provided by careimages.com Now lists 769 services listed with 216 of these being maintained by provider software used to host the system has been upgraded allowing the site to be more accessible; mobile friendly; will also allow providers to upload images and documents early this year we carried out review of website and feedback indicated that people found the site difficult to navigate therefore we’ve been working on developing proposals to restructure and change how we update

45. www.yoursupportglasgow.org Image provided by careimages.com Proposals: we want to make it easier for people to find information so have developed a new structure – before we implement this we are consulting with various stakeholders – staff; service users and Providers. the stakeholder engagement will be ongoing and we want the groups to be involved in future development of the website, including content and guides If you wish to be involved in the Providers stakeholder engagement then please make your group facilitator aware of this

46. www.yoursupportglasgow.org Image provided by careimages.com Next steps: developing a series of Provider Learning workshops; the first couple will be about how to login into your account / update your information and how to structure your information setting up ‘drop-in’ sessions once a month at different locations (which will be communicated to you) and if you need some support to update your information you can drop-in and get individual advice carrying out a variety of exercises to increase awareness of the website – both with providers and public encouraging more providers to take responsibility for updating and maintaining their information. If you are unsure if you are listed on the website, check with your group facilitator after this demo integration of paypal to allow service users to manage their budget and buy services / pay personal assistants via portal. Pilot scheme currently in development

47. www.yoursupportglasgow.org Image provided by careimages.com

48. www.yoursupportglasgow.org Image provided by careimages.com

49. www.yoursupportglasgow.org Image provided by careimages.com

50. www.yoursupportglasgow.org Image provided by careimages.com Group Discussion We are now going to go into a group discussion for xx minutes – can you discuss Providers Page is your page – what would you like to see on this page? Providers Learning Workshops for YSYWG – what topics would you like covered in these workshops? Remember if you wish to be involved in Provider Stakeholder engagement then please pass your name to Group facilitator. Your facilitator also has a list of service currently listed on website so you can check if you are listed and maintaining your info

51. Table Discussion 2 Providers Page is your page – what would you like to see on this page? Providers Learning Workshops for YSYWG – what topics would you like covered in these workshops? Are you listed on YSYWG?

52. Question & Answer Session

53. Thank you Presentation material and feedback will be available at: www.glasgow.gov.uk/swsproviders www.glasgow.gov.uk/swsproviders Any queries to: SW_ContractManagement@sw.glasgow.gov.uk