1. FEDERATION OF INDIAN EXPORT ORGANISATIONS Welcome M anagement R eview M eeting Welcome to M anagement R eview M eeting (November 10- 11, 2014) Conference Room, Niryat Bhawan New Delhi Federation of Indian Export Organisations

2. FEDERATION OF INDIAN EXPORT ORGANISATIONS Management Review Meeting November 10 - 11, 2014 Niryat Bhawan, New Delhi Conference Room, Niryat Bhawan, New Delhi A G E N D A – November 10, 2014 10.00 – 01.00 PM Workshop - “We Can ! We Can!” 01.00-02.00 PM : Lunch 02.00 PM – 4.30 PM Address by DG & CEO Follow-up actions on the last Management Review Meeting. Review of Quality Policy ; Review of Quality Objectives and Targets. Results of Internal quality audits of ROs and departments at HO Review of Corrective actions Performance of Regional offices and other departments Analysis of data Reports on product/service non-conformities Potential areas of non-conformances and preventive actions Requests/suggestions for review/modification of QMS documents Recommendations for improvement 04.30 PM - 06.30 PM Presentation by Regional/Chapter offices and HoDs of HO

3. FEDERATION OF INDIAN EXPORT ORGANISATIONS Management Review Meeting November 10-11, 2014 Niryat Bhawan, New Delhi Conference Room, Niryat Bhawan, New Delhi A G E N D A – November 11, 2014 10:00 AM TO 01:30 PM  Evaluation of Chapter/Regional offices  Aggressive Strategy for reaching 20,000 milestone in membership :  Discussion on increasing participation in domestic activities:  Strategy for identification of Fairs/exhibitions/BSM with focus on B2B and marketing of such events including nodal officer in regions for effective co-ordination and use of MoUs  New Services for Members;  Training and up-gradation of skill and knowledge  FIEO shorter courses in International Trade or on different facets of International Trade : Weeklong, fortnight, 3 months, six months and yearly courses.  Rationalisation of Expenditure to maintain financial health 01:30 PM – 02:30 PM : Lunch 02:30 PM – 04:30 PM Continuation of the above

4. FEDERATION OF INDIAN EXPORT ORGANISATIONS Sl.No. Minutes Action Taken 1 Powers be delegated to all the FIEO offices to issue VRLs All Regional & Chapter Heads SR – All the offices have started issuing VRL ER – A ll offices are issuing VRL NR - Have already been instructed and is being followed. WR - Being followed 2 MDA approvals be issued by all the FIEO offices All Regional & Chapter Heads SR – All the offices are processing and issuing approval letters ER - All the offices are processing and issuing approval letters NR - Have already been instructed and is being followed WR – Indore and Ahmedabad offices shall implement Action Taken report – Minutes of Meeting held on December 20-21, 2013 3 All FIEO offices should henceforth issue certificate of origin. All Regional & Chapter Heads SR – All offices are issuing CoO. ER - RO & chapter offices issuing CoO. NR - Being followed WR – All offices are issuing CoO

5. FEDERATION OF INDIAN EXPORT ORGANISATIONS 4 Feedback forms, which are circulated by the FIEO offices at every event, be prepared in local language also All Regional & Chapter Heads SR- Feedback form already devised in local language.Feedback collect in local language wherever programes are conducted in Local languages. Kerala - Request for feedback forms in local language has not been received till date. Bangalore - Feedback forms circulated in English and Kannada languages at all events organised outside Bangalore. Coimbatore - Feedback Forms in Tamil are circulated at programmes in smaller Towns where language is an issue ER - have not felt the need for having it in local language and neither has ER received any such request from any participant till date. NR -Being followed WR – Being followed Action Taken report …………..

6. FEDERATION OF INDIAN EXPORT ORGANISATIONS Sl.No. Minutes Action Taken 5 Do away with the requirement of self certified copy of IEC. IEC number in membership application should be sufficient enough. All Regional & Chapter Heads SR - Not insisting for Self Certified copies ER – Verify IEC online. Self certified copy not being taken NR - Being followed WR - Being followed 6 Shri Rajesh Darbari, Adviser, FIEO to discuss with dept. of MSME to organise programmes and funding for events in Jharkhand where there is much scope for development of the MSME sector MSME in lieu of Workshop in Jharkhand had approved 3 workshops to be organized in different parts and 4 International Exhibitions under DC, MSME MDA scheme out of which FIEO has concluded 3 International Exhibitions. 7 Kanpur Chapter head to coordinate and organise some space at the o/o JDGFT, Kanpur which could be utilized to keep FIEO circulars, brochures and other publicity materials. He will organise regular interaction of the local press with DG & CEO to help publicise FIEO. O/o JDGFT did not permit to provide space however they assured for making references for FIEO Membership. We are having excellent PR with all 3 JDGFT offices in UP. As regards to publicity of FIEO activity local media in UP are very active and in touch with DG & CEO at number of occasion for Column in News (Kanpur) Action Taken report …………..

7. FEDERATION OF INDIAN EXPORT ORGANISATIONS Sl.No. MinutesAction Taken 8. With regard to manpower crunch at Hyderabad office DG & CEO agreed to provide a management executive. HO has approved the appointment of a management executive. 9 Coimbatore Chapter head to develop in- house expertise to conduct training programmes. The Chapter Head will advise the name of the official and also course on which the official could be groomed. Due to shortage of staff could not do the same. Opportunity being given to all Staff Members to participate in the programmes 10 Indore chapter head to visit all ICDs and also increase FIEO’s engagements with other government offices with the objective of providing enhanced services to the members. Being followed Action Taken report …………..

8. FEDERATION OF INDIAN EXPORT ORGANISATIONS Sl.No MinutesAction Taken 11. Policy department to evaluate grant of RCMC on SSI/IEM part – A. Setting up FIEO office abroad - Ahmedabad chapter to send a three year projection to DG & CEO. Issue RCMC with Category as "Manufacturer / Merchant exporter“ on the basis of SSI-1/IEM-A. May be considered. – Policy Dept. Ahmedabad Chapter 12 DG & CEO agreed to the proposals of various offices to distribute personalized table calendar, key chain, pen holders etc. to top bureaucrats, with FIEO logo/name/website address to help FIEO branding. He also gave a go ahead to issue framed status certificates to existing FIEO members getting new status recognition. Regional & Chapter Heads SR - Planning to organise Table calander which can be given to senior govt. officials during New Year with FIEO logo and web address ER - has introduced personalized coffee mugs and personalized mementos Kanpur - Chapter office has taken care for Souvenir. IN PROCESS for framed RCMC to Status Certificate Holders. Kerala - Draft Budget will be submitted to the regional head Karanataka – Will be implemented once new FTP is announced Coimbatore - Will try to select some good personalized Memento for Senior Govt. Officials with FIEO logo during New Year Action Taken report - …………..

9. FEDERATION OF INDIAN EXPORT ORGANISATIONS Minutes Action Taken 13. DDG(ER) to negotiate with DNB to obtain the foreign buyers’ database. If the cost is within two lakhs DDG(ER) can go ahead. DDG(ER) contacted Dun & Bradstreet. They have discontinued “trade data” product recently. Contacted Kompass for the same information. Price higher than budget. DG & CEO may consider as the data is detailed. 14. Empanel insurance contract/debt recovery specialists etc. for providing service to members. Generate revenue thro commission from such engagements Divisional Heads at HO 15. Send SMS to members on receipt/grant of RCMC application from members Implemented 16. FIEO’s presence in social media -Facebook and Twitter accounts created and mapped on FIEO websiteFacebook - Login with Admin user rights created for FIEO offices and HoDs at HO – promotion of events, membership, encouragement for exports, branding -FIEO Officials be nominated to take care of topic- wise queries, to update articles, images, general info, initiation of discussion etc. Action Taken report …………..

10. FEDERATION OF INDIAN EXPORT ORGANISATIONS Data Analysis April 2013 – March 2014

11. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Northern Region Period covered April ’13 to March’14 (Measured Half Yearly) Attribute NRKANPURJAIPURPunjab 1 st Half2 nd Half1 st Half2 st Half1 nd Half2 nd Half1 nd Half2 nd Half Avg Time taken for granting new RCMC & Membership 1 DaySame Day ---- Avg Time taken for Renewal of RCMC & Membership 1 DaySame Day ---- Avg Time taken for Incorporating changes/ amendments in RCMC 1 DaySame Day ---- Avg Time taken for Issue of Certificate of origin Same Day - -- Avg Time taken for Issue of Visa Recommendation letter Same Day - -- Avg Time taken for Issue of Approval letter to members for MDA grant. 1 Day ------ Avg Time taken for processing of MDA Claims Same Day1 Day------

12. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Northern Region Period covered April ’13 to March’14 (Measured Half Yearly) No of Export Promotion Events ---- Domestic 24 20 5 8 10 3 No. participants 930 498 254 857 403471 166 Feed back Recd. 481 436 203 715 237270 142 Positive feed back 481 436 203 715 235270 121 -ve feed back - --- -- - Abroad 3 2-- ---- No. participants 48 28-- ---- Feed back Recd. 43 28-- ---- Positive feed back 43 28-- ---- -ve feed back -- -- ---- Total 27 22 5 8 10 3 No. participants 978 526 254 857 403471 166 Feed back Recd. 524 474 203 715 237270 142 Positive feed back 524 474 203 715 235270 121 -ve feed back -- -- -- - Attribute NRKANPURJAIPURPunjab 1 st Half2 nd Half1 st Half2 st Half1 nd Half2 nd Half1 nd Half2 nd Half

13. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Northern Region Period covered April ’13 to March’14 (Measured Half Yearly) % Growth in New Membership -5% 38% 49% 35% --33% 85%. Membership 1941 2373 281 346 134165320416 Membership Vs Employee Strength 194:1237:1140:1173:144:155:1160:1208:1 Avg Time taken for processing of bills of the Suppliers. ------ 5 days Avg Time taken for delivery of courier letter ------ 1 days Avg Time taken for dispatch of letters -------- Reports published on non- traditional markets -------- Attribute NRKANPURJAIPURPunjab 1 st Half2 nd Half1 st Half2 st Half1 nd Half2 nd Half1 nd Half2 nd Half

14. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Western Region Period covered April ’13 to March’14 (Measured Half Yearly) Attribute WRAHMEDABADINDORE 1 st Half2 nd Half1 st Half2 st Half1 nd Half2 nd Half Avg Time taken for granting new RCMC & Membership 2 daysSame Day -1 day Avg Time taken for Renewal of RCMC & Membership Same Day -1 day Avg Time taken for Incorporating changes/ amendments in RCMC 1 daySame Day -1 day Avg Time taken for Issue of Certificate of origin Same Day -same day Avg Time taken for Issue of Visa Recommendation letter Same Day -1 day Avg Time taken for Issue of Approval letter to members for MDA grant. Same Day Through Mumbai -- Avg Time taken for processing of MDA Claims Same Day Through Mumbai --

15. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Western Region Period covered April ’13 to March’14 (Measured Half Yearly) Attribute WRAHMEDABADINDORE 1 st Half2 nd Half1 st Half2 st Half1 nd Half2 nd Half No of Export Promotion Events -- Domestic261487-7 No. participants1121620410611-205 Feed back Recd.379340165156-79 Positive feed back 365 340 165 156 -79 -ve feed back 84---- Abroad31---- No. participants4715---- Feed back Recd.4715---- Positive feed back4315---- -ve feed back4----- Total261487-7 No. participants1168620410611-205 Feed back Recd.426340165156-79 Positive feed back408340165156-79 -ve feed back124----

16. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Western Region Period covered April ’13 to March’14 (Measured Half Yearly) Attribute WRAHMEDABADINDORE 1 st Half2 nd Half1 st Half2 st Half1 nd Half2 nd Half % Growth in New Membership 5.30%27%54%31%-60 Nos. Membership3443443614281873192261 Membership Vs Employee Strength 150:1192:1476:1624:164:187:1 Avg Time taken for processing of bills of the Suppliers. 1 Day2 Days6 Days7 days-5 days Avg Time taken for delivery of courier letter 1 Day1 days1 Day1 days-- Avg Time taken for dispatch of letters Same Day -same day Reports published on non- traditional markets Nil ---

17. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Southern Region Period covered April ’13 to March’14 (Measured Half Yearly) Attribute SR Bangalore Chapter Hyderabad ChapterKerala Chapter Coimbatore Chapter 1 st Half2 nd Half1 st Half2 st Half1 nd Half2 nd Half1 nd Half2 nd Half1 nd Half2 nd Half Avg Time taken for granting new RCMC & Membership Same Day 1 Day Same Day 1 Day 2 Day Avg Time taken for Renewal of RCMC & Membership Same Day 1 Day Same Day -8 Days Avg Time taken for Incorporating changes/ amendments in RCMC Same Day 1 Day Same Day - -- Avg Time taken for Issue of Certificate of origin Same Day - Avg Time taken for Issue of Visa Recommendation letter Same Day ------ Avg Time taken for Issue of Approval letter to members for MDA grant. Same Day 1 Day Same Day ------ Avg Time taken for processing of MDA Claims Same Day Nil Same Day - 19 Days --

18. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Southern Region Period covered April ’13 to March’14 (Measured Half Yearly) Attribute SR Bangalore Chapter Hyderabad Chapter Kerala Chapter Coimbatore Chapter 1 st Half2 nd Half1 st Half 2 st Half 1 nd Half 2 nd Half 1 nd Half 2 nd Half 1 nd Half 2 nd Half No of Export Promotion Events -- Domestic16229865 82- No. participants13201847253212479448 236220- Feed back Recd.166387154153132269 17952- Positive feed back126331154150132269 17952- -ve feed back---32- --- Abroad23---- --- No. participants1756---- --- Feed back Recd.1756---- --- Positive feed back------ --- -ve feed back------ --- Total18259865 82- No. participants13371903253212479448 236220- Feed back Recd.183443154153132269 17952- Positive feed back126387154150132269 17952- -ve feed back---32- --

19. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Southern Region Period covered April ’13 to March’14 (Measured Half Yearly) Attribute SR Bangalore Chapter Hyderabad ChapterKerala Chapter Coimbatore Chapter 1 st Half2 nd Half1 st Half2 st Half1 nd Half2 nd Half1 nd Half2 nd Half1 nd Half2 nd Half % Growth in New Membership 201 Nos. 7% 118 Nos. '17% -33% 32 Nos. 65 Nos. 48 Nos.(5 4.8%) 29 Nos. 17 Nos. - 21 Nos. Membership 902 1111 311 389 429 560201250 143187 Membership Vs Employee Strength 100:1123:162:178:1107:1140:167:183:171:193:1 Avg Time taken for processing of bills of the Suppliers. Same Day 12 Days 24 Days - 12 Days 1 Days-- Avg Time taken for delivery of courier letter 1 Day 2 Days --- Avg Time taken for dispatch of letters Same Day 1 Day 3 Days 1 Days -- Reports published on non-traditional markets Nil -- --

20. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Eastern Region Period covered April ’13 to March’14 (Measured Half Yearly) Attribute EZBBSR ChapterRanchi ChapterNE Chapter 1 st Half2 nd Half1 st Half2 st Half1 nd Half2 nd Half1 nd Half2 nd Half Avg Time taken for granting new RCMC & Membership 1 Day2 DaySame Day 3 days Same Day -- Avg Time taken for Renewal of RCMC & Membership Same Day 1 DaySame Day -- Avg Time taken for Incorporating changes/ amendments in RCMC 1 Day Same Day----- Avg Time taken for Issue of Certificate of origin Same Day -- Avg Time taken for Issue of Visa Recommendation letter Same Day No Applicatio n Received - Same Day -- Avg Time taken for Issue of Approval letter to members for MDA grant. 1 DaySame Day-1 Day---- Avg Time taken for processing of MDA Claims No Applicat ion Received 1 Day-2 days----

21. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Eastern Region Period covered April ’13 to March’14 (Measured Half Yearly) Attribute EZBBSRJHARKHANDNE 1 st Half2 nd Half1 st Half 2 st Half 1 nd Half 2 nd Half 1 nd Half 2 nd Half No of Export Promotion Events organized. ---- Domestic1711882643 No. participants6024103794458326512149 Feed back Recd.433284252198541676033 Positive feed back433284233198541676033 -ve feed back--19----- Abroad12------ No. participants8022------ Feed back Recd.1716------ Positive feed back1716------ -ve feed back-------- Total1813882643 No. participants6824323794458326512149 Feed back Recd.450300252198541676033 Positive feed back450300233198541676033 -ve feed back--19-----

22. FEDERATION OF INDIAN EXPORT ORGANISATIONS Summary of Data Collection From Eastern Region Period covered April ’13 to March’14 (Measured Half Yearly) Attribute EZBBSR ChapterRanchi ChapterNE Chapter 1 st Half2 nd Half1 st Half2 st Half1 nd Half2 nd Half1 nd Half2 nd Half % Growth in New Membership 76 Nos56 Nos 71.42% (15 Nos)10 Nos. 22 Nos6 Nos.-- Membership73290785116 385011 Membership Vs Employee Strength 81:1100:142:158:112:116:10.5:1 Avg Time taken for processing of bills of the Suppliers. 3 days2.5 Days1 DayN.A.---- Avg Time taken for delivery of courier letter 2 Days4 Days1 Day 2 days2 Days-- Avg Time taken for dispatch of letters 2 DaysSame Day1 Day Same Day -- Reports published on non- traditional markets -Nil-N.A.----

23. FEDERATION OF INDIAN EXPORT ORGANISATIONS New Delhi Quality Objectives & Targets - Year 2013-14 Target Group/ ActivityObjectiveAchievement TargetFrequency of Measurement All depts. at RO & HOTo adhere to turn round time ( Refer to Data Sheet) 95%Half Yearly Membership growth by ROs To increase Membership strength10 %Half Yearly FIEO Award ( RO + HO) To collect more number of award applications from members 10 % over previous year Yearly Respective HoDs Organising events at HO/ROs To obtain feedback from the participants Positive feedback out of the total no. of feedbacks 90 % (Events abroad) 65% (Domestic events) 75% in both the cases Half Yearly Respective HoDs Organising events at HO/ROs i)To increase the number of events ii)Additionally, there should be an increase in the events at new places/less visited places. 8% increase in both the cases Half Yearly Publication Cell at HOi)Publishing country/ market reports on non traditional markets during the year ii)To increase the number of useful publications Min 2 nos during the year By min 10 % over the last year (2012-13) Half Yearly

24. FEDERATION OF INDIAN EXPORT ORGANISATIONS New Delhi Quality Objectives & Targets Year 2014-15 Target Group/ ActivityObjectiveAchievement TargetFrequency of Measurement All depts. at RO & HOTo adhere to turn round time ( Refer to Data Sheet) 95%Half Yearly Membership growth by ROs To increase Membership strength 10 %Half Yearly FIEO Award ( RO + HO) To collect more number of award applications from members 10 % over previous yearYearly Respective HoDs Organising events at HO/ROs To obtain feedback from the participants Positive feedback out of the total no. of feedbacks 90 % (Events abroad) 65% (Domestic events) 75% in both the cases Half Yearly Respective HoDs Organising events at HO/ROs i)To increase the number of events ii)Additionally, there should be an increase in the events at new places/less visited places. 8% increase in both the cases Half Yearly Publication Cell at HOi)Publishing country/ market reports on non traditional markets during the year ii)To increase the number of useful publications Min 2 nos during the year By min 10 % over the last year (2013-14) Half Yearly

25. FEDERATION OF INDIAN EXPORT ORGANISATIONS Internal Audit Summary April 2013 – March 2014

26. FEDERATION OF INDIAN EXPORT ORGANISATIONS Processing of Membership & RCMC Application Non-ConformitiesOfficeAuditor Confirmation of updation of contact details not made in few cases DMS not followed in one case of amendment SR The Officer has been instructed to be more attentive. It is being followed. In some cases when e-admin is not working manual entry is made i.Data collection sheet is not as per record available ii.Record of renewal case could not be verified iii.RCMC issued before receiving document as per record WRWith immediate effect.

27. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Issue of Visa Recommendation Letter Non-ConformitiesOfficeAuditor Membership status receipt of subscription for FY not noted on documents SR It is being checked during Inward entry. However instructed the concerned to write on the letters. Case of Shree Bhagwati Machtech India P Ltd. Though the application was processed on same day & letter was issued, but dispatch was done on next day. Case of Relax Exports application was processed & letter was issued same day, but as the visa recommendation was for UK. It was sent to mumbai-wr for signature on same day. But it returned after 10 days. Ahmedabad Chapter Immediate action taken Next time due care will be taken

28. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Issuing Certificate of Origin Non-ConformitiesOfficeAuditor Payment in being taken after issuance of certificate S T is not taken in advance WRWith immediate effect.

29. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Handling MDA APPLICATION and Claims Non-ConformitiesOfficeAuditor Despatch of the approval to be ensured on same day WRWith immediate effect

30. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process for Handling query/problem/suggestion Non-ConformitiesOfficeAuditor Documents not received through DMS Membership status not noted on documents Thanks letter not issued to Authorities SRThe emails received being replied instantly and record being kept. Emails are not through DMS as it consume more time and save paper. Cases of Members only attended by the department and hence no need for putting stamp on membership status. Department of Customs instructed not to send them thanks letters. Extract sheet is not maintained wherein number of cases can be checked easily instead to going to each case. AhmedabadImmediate action taken & sheet prepared. No report sent to RO every monthRanchiThe same should be maintained and sent to RO/HO even if there is a nill report every month.

31. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process for Handling query/problem/suggestion Non-ConformitiesOfficeAuditor No procedure to determine the pending cases for followup WRWith immediate effect

32. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process for Conducting Press Conference Non-ConformitiesOfficeAuditor No thanks letter issued for coverageWRWith immediate effect

33. FEDERATION OF INDIAN EXPORT ORGANISATIONS Purchase Procedure Non-ConformitiesOfficeAuditor Not following process for purchase No record is being maintained w.r.t the breakdown of equipment and rectification thereof WRWith immediate effect

34. FEDERATION OF INDIAN EXPORT ORGANISATIONS MAKING OF PRESS RELEASES Non-ConformitiesOfficeAuditor Draft Press Releases numbered or not Clippings forwarded to HO or not HO has file of such clippings or not Thanks letter issued to media persons or not. Master press release register maintained. Mention of the same available in the list of files or not. Traceability. EREach Press Note should be assigned a number to press note. Advised to forward clippings on regular basis Advised to send thanks letter whenever any press note is published Advised to maintain a press release register

35. FEDERATION OF INDIAN EXPORT ORGANISATIONS Process of Maintenance of Office Equipment Non-ConformitiesOfficeAuditor Logs of Service providers not maintained. Ranchi Log register to be maintained and complaints to be registered if any NC for audit not found In absence not able to verify whether NC was rectified or not WRWith immediate effect

36. FEDERATION OF INDIAN EXPORT ORGANISATIONS Thank You

37. FEDERATION OF INDIAN EXPORT ORGANISATIONS MRD(AFRICA/EUROPE) Plan (International Events) November 2014 – March 2015 -Creation of Europe and Africa corners on FIEO websiteEurope -Creation of exhaustive databases of exhibitions in Europe and Africa November 28-30, 2014 (Under MDA Support) Participation in the 10 th Tanzania Trade Show, Dar-es-Salaam, Tanzania December 18-29, 2014 (No Support) Participation in the 23 rd edition of Dakar International fair (FIDAK), Dakar, Senegal February 19-25, 2015 (Under MAI Support) Participation in the19 th Addis Chamber International Trade Fair, Addis Ababa, Ethiopia March, 2015 One buyer-seller meet in Europe