1. FFT

2. What is the FFT? The friends and family test is an easy-to-understand, comparable question that will be asked of patients about the care and treatment they received in acute inpatient wards or A&E departments.

3. WHY? ►to obtain regular and timely feedback from patients about the care provided in the NHS. ► patients across the country are given the chance to provide feedback on the care they receive via a standard approach in near real time ► The answers will be published so patients can see how other services compare

4. ► It will also provide a large amount of information that NHS organisations can use to identify both successes and problems This information can be used to improve quality improved patient experience can: Improve patient satisfaction with services and patient well-being Enable better communication between clinicians and patients, potentially improving clinical outcomes Boost the reputation of providers of NHS services

5. How does it work? When you are discharged, or within the 48 hours that follow, you will be asked to answer the following question: "How likely are you to recommend our ward /A&E department/maternity service to friends and family if they needed similar care or treatment?“ You will be invited to respond to the question by choosing one of six options, ranging from "extremely likely" to "extremely unlikely".