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Published byEthel Horn Modified over 8 years ago
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First to Market in 2003 providing Kiosks and Electronic Payments for County and State Agencies Combined 25 plus years experience in government, corrections and law enforcement Technology leader with largest installation of premise-based, patent-pending Payment Kiosks Over 300 installations in 200 locations Corporate Overview – About TouchPay 2
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National Footprint Child Support
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TouchPay’s Mission Get Government Agencies OUT of the CASH and PAYMENTS Business
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Our Solution: Installation – Interface/Integration Maintenance Marketing Remote monitoring Cash pick up Real-time customer support Web-based transactional reporting 5 Payment Platform TouchPay Turnkey- Payment Platform NO COST Web-Based Reporting Real-Time Customer Support Cash Pick Up Remote Monitoring Marketing Maintenance Installation
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6 Agency/Payment Types OUR GOAL: Get our agencies out of the CASH business. Payment Automation for Government Agencies Corrections State DOC County Jails City Jails Trust Inmate Phone BAIL Corrections State DOC County Jails City Jails Trust Inmate Phone BAIL Courts Fines/Fees Court Costs Child Support Restitution Collections Courts Fines/Fees Court Costs Child Support Restitution Collections Municipality Utility Court Fines Permits Parking Municipality Utility Court Fines Permits Parking Parole & Probation Supervision Fees Restitution Drug Testing Fees Electronic Monitoring Parole & Probation Supervision Fees Restitution Drug Testing Fees Electronic Monitoring
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Benefits of Payment Automation Deposit Revenue Operational Efficiencies Investigative Efforts
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Benefits of Payment Automation Cash Management Costs Manual Payment Processes Staff Workload Fraud & Bad Debt Payment Inquiries
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Payment Lifecycle 9 User deposits $$ TouchPay Reconciles Various Reports Created Funds Deposited direct to the SDU! YOU never have to handle the money
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10 Easy ATM-type use (transaction takes less than a minute) Deposit solutions for unbankable and cash-only users Increases transaction revenue Provides 100% funding guarantee Ability to accept various payments Streamline payment processing and reporting Reduces cash handling, cash management, and liability More efficient back office accounting Significantly reduces cash shrinkage and misappropriation Detailed reporting and investigative tools Value of the Lobby Kiosk
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11 Web and IVR Key Features: Accepts Visa and MasterCard credit/debit cards Allows users to make deposits/payments from any computer or phone Available to take transactions 24/7/365 Bilingual user interface (English and Spanish) Can be used to take any transaction type for multiple departments Instantaneous posting of transactions to back office reporting
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TouchPay Solutions – Reporting 12
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14 Service & Support Real-Time Transactions = Real-Time Customer Service Over 40 dedicated professionals focused on supporting our clients. In-House Customer Service Center in Irving, TX TouchPay Installer watches the first deposits after a recent install CST (Friends and Family Support) –Bilingual –7 days a week 7am-7pm Central RAM Team (Facility Support) –Relationship Account Management –Facility Specific Customer Service –On Call 24/7/365 –Bilingual Installations/Network Specialists –Installations & On-Site Training –Network Troubleshooting –Remote Repairs IT/Development –In-House –Highly Qualified
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Courier and Technical Support Remote Monitoring Remote Technical Support –Remote Monitoring –Remote Testing and Maintenance –Remote Repairs Local Bonded Courier –Cash Management –On-Site Technical Assistance –Machine Maintenance and Marketing Local Technical Support –Maintenance and Repairs –On-Site Technical Support
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Marketing Services – All materials provided in English and Spanish Materials – Fee Schedules Available in any size to distribute to any location – Business Cards For visitation/lobby areas – often attached to Lobby Kiosk – Informational Brochures Provided in visitation/lobby areas – often attached to Lobby Kiosk – Postcards TouchPay provides at least one postage-paid card per inmate at install 16 Marketing Services
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Kiosk in Use
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