1. Welcome to an Orientation to Burlington County One-Stop Career Center Resources

2. Our Mission Empower you with information Empower you with information Support your need to make informed decisions leading to permanent, long-term employment Support your need to make informed decisions leading to permanent, long-term employment Foster strong work preparation skills Foster strong work preparation skills Support business growth by connecting employers to a well-prepared labor force Support business growth by connecting employers to a well-prepared labor force

3. Customer Bill of Rights Add value to your career development efforts Add value to your career development efforts We will deliver appropriate, quality information with courtesy and professionalism accurately and in a timely manner We will deliver appropriate, quality information with courtesy and professionalism accurately and in a timely manner Knowledgeable staff is available to assist you in resolving problems and accessing services Knowledgeable staff is available to assist you in resolving problems and accessing services Facilities are well maintained and in compliance with the Americans with Disabilities Act (ADA) Facilities are well maintained and in compliance with the Americans with Disabilities Act (ADA) We care about your feedback both positive & negative We care about your feedback both positive & negative

4. Self-Service The Primary method for the delivery of program information and services is through a self-service environment. The Primary method for the delivery of program information and services is through a self-service environment. Hours of Operation are Monday through Friday 8:00am to 5:00 pm. Hours of Operation are Monday through Friday 8:00am to 5:00 pm. Within the Resource Area, you have access to a Printer, Copier, Fax Machine, Telephones, and Computers equipped with Internet Access and Microsoft Word. Within the Resource Area, you have access to a Printer, Copier, Fax Machine, Telephones, and Computers equipped with Internet Access and Microsoft Word. Web site: www.burlcowib.com Web site: www.burlcowib.comwww.burlcowib.com

5. New Jersey Department of Labor & Workforce Development (www.wnjpin.net) This site allows anyone to gain access to information about jobs, connect to Americas Job Bank to search for job openings, perform labor market research, explore career and available training opportunities, discover information on social service assistance, and much more…

6. Professional Services Group (PSG) is located within the One-Stop Career center and provides members with Access to Phones, a Fax Machine, Computers, the Internet and Exclusive Employer Contacts, Workshops to Improve Job Hunting Skills, Peer Support and Networking Opportunities. Telephone (609)518-0275. Professional Services Group (PSG) is located within the One-Stop Career center and provides members with Access to Phones, a Fax Machine, Computers, the Internet and Exclusive Employer Contacts, Workshops to Improve Job Hunting Skills, Peer Support and Networking Opportunities. Telephone (609)518-0275. Burlington County College Business and Career Development Center is open to all Burlington County residents. They offer assistance in resume preparation, finding a job or choosing a career. Telephone (609)267- 5618, Option 1. Burlington County College Business and Career Development Center is open to all Burlington County residents. They offer assistance in resume preparation, finding a job or choosing a career. Telephone (609)267- 5618, Option 1. Self-Help Groups

7. Staff Facilitated Services After using the self-service options, if you require additional services, you can participate in programs and workshops dedicated to assisting Job Seekers.

8. Staff Assisted Services A staff person is always available for customers who need more information, an answer to a specific question, or personal interaction. A staff person is always available for customers who need more information, an answer to a specific question, or personal interaction. Many One-Stop services are delivered in a group setting, on a regular basis (Career Beacon Workshops, Seminars, and Orientations) **Appointments are Necessary** Many One-Stop services are delivered in a group setting, on a regular basis (Career Beacon Workshops, Seminars, and Orientations) **Appointments are Necessary** Review the Monthly Calendar and contact the Front Desk of the One-Stop to schedule an appointment (609)518- 3900. Review the Monthly Calendar and contact the Front Desk of the One-Stop to schedule an appointment (609)518- 3900.

9. Career Beacon Workshops Self-Management Skills Self-Management Skills Effective Job Search Techniques Effective Job Search Techniques Resume Techniques Resume Techniques Interview Techniques Interview Techniques Training and Education Training and Education

10. Self Management Skills You will learn about skills that you may not be aware that you have and how to present these skills to employers. Through interactive exercises, you will learn to focus on your “transferable skills” and learn to present your “self worth” to employers. You will learn about skills that you may not be aware that you have and how to present these skills to employers. Through interactive exercises, you will learn to focus on your “transferable skills” and learn to present your “self worth” to employers.

11. Effective Job Search Techniques New technology has changed the rules of job hunting. The techniques that you used to find your last job may no longer be valuable in today’s labor market. You will learn about the Internet and how to access it for job search leads. New technology has changed the rules of job hunting. The techniques that you used to find your last job may no longer be valuable in today’s labor market. You will learn about the Internet and how to access it for job search leads.

12. Effective Job Search Techniques You will learn that the most successful method for obtaining work is a planned, coordinated approach that involves knowing your skills and knowing what fields of work utilize these skills. You will learn that the most successful method for obtaining work is a planned, coordinated approach that involves knowing your skills and knowing what fields of work utilize these skills.

13. Resume Techniques Through interactive exercise you will learn the critical components of resume writing and the value they add to a successful job search. Resumes place the emphasis on who you are, what you know, and what you have to offer. Through interactive exercise you will learn the critical components of resume writing and the value they add to a successful job search. Resumes place the emphasis on who you are, what you know, and what you have to offer.

14. Interview Techniques This workshop demonstrates the concepts and strategies involved in preparation for job interviews. The employer point of view is examined so that you can prepare for the hard questions. This workshop will prepare you to interview like an ideal candidate and increase your chances of getting the job. This workshop demonstrates the concepts and strategies involved in preparation for job interviews. The employer point of view is examined so that you can prepare for the hard questions. This workshop will prepare you to interview like an ideal candidate and increase your chances of getting the job.

15. Training and Education Knowing your skills and their relationship to today's job market will help you determine the effectiveness of training. You will learn how to research careers, training options, and financial assistance available using the latest technology. Knowing your skills and their relationship to today's job market will help you determine the effectiveness of training. You will learn how to research careers, training options, and financial assistance available using the latest technology.

16. Training Opportunities On-the-Job Training On-the-Job Training Occupational Training Occupational Training Post-Secondary Education Post-Secondary Education Certificate Programs Certificate Programs

17. Training Opportunities Training services are limited to those individuals who are unable to obtain other financial assistance for training, including Pell grants, or who require assistance beyond what is made available under the other financial assistance programs.

18. State & Community College Tuition Waiver Program Available for Qualified Unemployed customers Available for Qualified Unemployed customers NO income guidelines NO income guidelines Waives cost of college credits only! (does not cover the cost of books and additional fees) Waives cost of college credits only! (does not cover the cost of books and additional fees) Late registration Late registration Sign up for Tuition Waiver Seminar for more information. Sign up for Tuition Waiver Seminar for more information.

19. Career Services Career Assessment Career Assessment Career Counseling Career Counseling Career Placement Career Placement Self-Employment Assistance (SEA) **Must be receiving regular Unemployment benefits** Self-Employment Assistance (SEA) **Must be receiving regular Unemployment benefits**

20. Veterans Services Veteran’s Services may be available to you if you are: a veteran, a veteran’s dependent, a surviving spouse or child of a deceased veteran, a member of the reserves or national guard or an active duty service member. Veteran’s Services may be available to you if you are: a veteran, a veteran’s dependent, a surviving spouse or child of a deceased veteran, a member of the reserves or national guard or an active duty service member. Services include: Counseling, Disability Benefits, Employment Assistance, Education & Training, Dependent and Survivor Benefits, etc. Services include: Counseling, Disability Benefits, Employment Assistance, Education & Training, Dependent and Survivor Benefits, etc.

21. Division of Vocational Rehabilitation Services (DVRS) (609) 518-3948 Services are dedicated to enabling individuals who are disabled to obtain and retain employment. A disability need not be severe to qualify for services. Services are dedicated to enabling individuals who are disabled to obtain and retain employment. A disability need not be severe to qualify for services. Many services are provided at no cost to the customer. A counselor will work with you to determine what services will best meet your needs. Many services are provided at no cost to the customer. A counselor will work with you to determine what services will best meet your needs. Services may include diagnostic assessments such as vocational evaluations or medical exams, career or personal adjustment counseling, On-the-Job Training, vocational training, psychotherapy, provision of artificial limbs and hearing aids, college financial aid, job coaching, and job placement assistance. Services may include diagnostic assessments such as vocational evaluations or medical exams, career or personal adjustment counseling, On-the-Job Training, vocational training, psychotherapy, provision of artificial limbs and hearing aids, college financial aid, job coaching, and job placement assistance.

22. Burlington County Board of Social Services (609) 261-1000 www.bcbss.org Assists Burlington County residents who are eligible for public assistance in moving to self-sufficiency by offering customers a full array of supports such as… Assists Burlington County residents who are eligible for public assistance in moving to self-sufficiency by offering customers a full array of supports such as…  Child Care Assistance  Health Insurance Assistance  Temporary Financial Assistance for Families with minor children  Temporary Financial Assistance for single adults or childless couples  Transportation Assistance  Food Stamp Assistance  Child Support and Paternity Services  Substance Abuse Treatment  Emergency Assistance to Prevent Homelessness

23. Youth Opportunity Program (YOP) (609) 518-0149 If you know a youth between 14 and 21 years of age, who is economically disadvantaged with at least one or more of the following obstacles: -School Dropout; If you know a youth between 14 and 21 years of age, who is economically disadvantaged with at least one or more of the following obstacles: -School Dropout; -Homeless, Runaway, Foster Youth (DYFS); -Pregnant or Parenting Teen; -Involved with the Juvenile Justice System; or -Needing assistance to complete an educational program or to secure employment due to a severe disability Youth may be eligible for YOP services, such as Tutoring, Career Exploration, Occupational Skills Training, Leadership Development and Mentoring services.

24. Unemployment Insurance You must use one of the following when applying to collect Unemployment Insurance benefits: You must use one of the following when applying to collect Unemployment Insurance benefits:  A landline telephone (Cell Phones will not work) (856) 507-2340. This is a toll call. The One-Stop Career Center has telephones for the purpose of filing your claim  Web site: http://www.njuifile.net/ http://www.njuifile.net/

25. Burlington County One-Stop Career Center (609) 518-3900 Burlington County is an Equal Opportunity Employer (EOE). Auxiliary Aids and Services are available upon request to individuals with disabilities. Burlington County is an Equal Opportunity Employer (EOE). Auxiliary Aids and Services are available upon request to individuals with disabilities. If you have any questions or comments about the One-Stop or the services that you received, please see any staff member for a customer comment survey or ask to speak with a Manager. If you have any questions or comments about the One-Stop or the services that you received, please see any staff member for a customer comment survey or ask to speak with a Manager.