1. People First - Total Solutions Trends and Issues in Volunteering Martin J Cowling

2. People First - Total Solutions2 2000 to 2010 What has changed?

3. People First - Total Solutions3 Six Mega Issues in Volunteerism 1. Economics 2. Valuing volunteering 3. Demographics 4. Volunteering is Changing 5. More Rules 6. Mass Communications

4. 4 Trend One: Economics This is the New Normal The USA will not recover before 2018 Europe ???? NZ -economic impact of Christchurch quake

5. 5 Impacts Government expenditure remain under pressure Volunteers sensitive to costs Donations under pressure Merger of agencies

6. People First - Total Solutions15 Trend Two: Valuing Volunteering We are under resourcing, under valuing and under supporting volunteering What are the benefits and costs of volunteering? What are the strategies? Who is needed to manage volunteers?

7. Trend Three: Demographics There are some clear differences between the Generations and their attitudes to volunteering People First - Total Solutions4

8. © People First - Total Solutions2 Gen “Gap” “The generation gap is widening at work and to be successful, you need to recruit, retain, manage, and motivate people. You need to relate to all generations and bridge the gaps. Lynne C. Lancaster & David Stillman: 2002

9. © People First - Total Solutions The Generations? Silent Generation (64+) Baby Boomers (44 to 60) Generation X (28 to 42) Generation Y (13 to 25) IGen -Internet Generation (under 12)

10. © People First - Total Solutions “Silent Generation” Also known as Builders or Long Civic Born: 1929-1945 66 to 82 years old Higher rate of Church & Civic Participation (Paul Hogan: 8 October 1939 )

11. © People First - Total Solutions Silent Generation-Characteristics 1. Builders of Society 2. Courtesy and respect 3. Like “Consistency” 4. Technology is alien 5. Like recognition of service 6. Prefer systems with Structure power and status

12. © People First - Total Solutions Baby Boomers Born 1946 to 1961/64? 45 to 65 year olds The three Types of Baby Boomers: Skiers Strugglers Sandwichers Olivia Newton John, 26 September 1948

13. © People First - Total Solutions Baby Boomer Characteristics 1. Consumer generation 2. Passion 3. Drive Change 4. Ok with Technology but not naturally confident 5. High proportion have never married/higher divorce 6. Like to challenge systems

14. © People First - Total Solutions Generation X Born 1965 to 1980: 31 to 46year olds Childhood of uncertainty “Latch Key” Generation High Civic involvement (Kylie Minogue 28 May 1968Kylie Minogue Orlando Bloom: 13 Jan 1977)

15. © People First - Total Solutions Gen X Characteristics 1. Results focused 2. Want life/work balance- personal goals and values 3. Flexibility Sought 4. Technologically literate 5. Lifelong learners 6. Prefer non-authoritarian, non-hierarchical systems

16. © People First - Total Solutions Generation Y-Millenium Born 1980 to 1994/5 16 to 31 years old Gen X on fast-forward, with self-esteem High Civic/ lower church participation (Frankie Muñiz: 5-Dec-1985)5-Dec1985

17. © People First - Total Solutions Gen Y Characteristics 1. Highly entrepreneurial 2. Socially responsible 3. Don’t believe in bosses 4. Very comfortable with technology; like to multi-task 5. More ethnically diverse than any prior generation 6. Hunger for feedback and rewards- Leave immediately if not rewarded

18. © People First - Total Solutions I-Gen Internet Generation 1995 to 2009/2011 Aged under 16 Will live with today’s political / environmental decisions “on the edge of the next predicted revolution” (Abigail Breslin: April 14, 1996) I

19. People First - Total Solutions13 Volunteer & Service Silent Generation: loyalists Baby Boomers: Customers Generation X: experiential Generation Y: entrepreneurs IGen -Internet:

20. People First - Total Solutions14 Silent Generation: Gather together and Build Baby Boomers: Change the World- on my terms Generation X: Respect My Time Generation Y: Let me build the answers Generation Z: Expose me to my future

21. People First - Total Solutions2 Trend Four: Volunteer Changing

22. 22 Definition Free will No payment Community Benefit Not for Profit Regular activity

23. 23 Volunteering Now Mandated Volunteering eg school/University/Social Security Corporate Volunteering Unstructured Volunteering Virtual Volunteering Volunteering for Government Agency Volunteering for Private Company Volunteering where individual is paid a stipend Family volunteering Short term Cultural Understandings of volunteering

24. People First - Total Solutions3 Trend Five: More Rules OHS laws Police Checks Working with children Insurance rules Liability Trends Litigious society Food Handling laws

25. 25 Fundamental mismatch Volunteers see volunteering not as work but as a leisure and or learning opportunity Agencies, government and communities see volunteering as an inexpensive extension of the paid workforce. “Volunteering is not fun anymore” “to tell you the truth volunteering sucks”

26. 26 Trend Six: Mass Communications Anyone can say anything at anytime about anyone or anything and anyone can comment at anytime. Digital Divide Great potential Great time

27. People First - Total Solutions2 2011-2021 What do we think volunteering will look like in 2021? What do we want?

28. People First - Total Solutions16 What do we need to do? Flexibility: 74% of volunteers want greater flexibility Meaning/ Results orientated volunteering Variety of Options Bite size volunteering Learning Respect Professionalism and management

29. People First - Total Solutions3 Six Mega Issues in Volunteerism 1. Economics 2. Valuing volunteering 3. Demographics 4. Volunteering has Changed 5. More Rules 6. Mass Communications

30. 30 Questions 1. How do we build a volunteer program with $0? 2. How can we better value volunteers as community and agencies? 3.How can we attract people from different generations? 4.How can we handle different volunteering models 5. How do we protect volunteers and make it a good experience? 6. In an instant world, how can we get our messages across?

31. © People First - Total Solutions28 Thank you! Do ask for help: advice, consultancy, presentations martin@pfts.com.au