1. Bridging Generations Leah Braun 605-939-0289 leah@harneybusinessgroup.com www.harneybusinessgroup.com

2. Objectives Gain perspectives of different generations Identify motivations and needs of different age groups Discover tips for communicating and problem- solving across the generations Learn about mentorship of young employees BLUF! ▫Understanding one another, regardless of age, will benefit you and your workplace

3. My Story

5. “Traditionalists” “Silent”“Gen Yers”

6. www.calibergroup.wordpress.com

7. FYI… For the next generation – born after 1995 A ‘Cusper’ is someone born in between generations Digitals iGen Selfies Tweenials Hashtagers Homelanders Evernets Plurals Globalists 20firsters GenWe Netgen

9. Career Goals Traditionalists…“Build a legacy.” Baby Boomers…“Build a stellar career.” Generation Xers…“Build a portable career.” Millennials…“Build parallel careers.”

10. Balance Traditionalists…“ Support me in shifting the balance.” Baby Boomers…“ Help me balance everyone else and find meaning myself.” Generation Xers… “Give me balance now, not when I’m 65!” Millennials… “Work isn’t everything; I need flexibility so I can balance all my activities.”

11. 2006 survey of final-year medical residents, “lifestyle” ranked the highest priority in looking for a job. Recently, 63% ranked the “availability of free time” as a significant concern in their first job (up 13% from a survey done several years ago).

12. Workplace Traditionalists…“Chain of command.” Baby Boomers…“Change of command.” Generation Xers…“Self command.” Millennials…“Don’t command …collaborate.”

13. Rewards & Recognition Traditionalists… “The satisfaction of a job well done.” Baby Boomers… “Money, title, recognition, the corner office.” Generation Xers… “Freedom is the ultimate reward.” Millennials… “Work that has meaning for me.”

14. Changing Jobs Traditionalists… “Job changing carries a stigma.” Baby Boomers… “Job changing puts you behind.” Generation Xers… “Job changing is necessary.” Millennials… “Job changing is part of my daily routine.”

15. Feedback Traditionalists… “No news is good news.” Baby Boomers… “Feedback once a year with lots of documentation.” Generation Xers… “Sorry to interrupt, but how am I doing?” Millennials… “Feedback whenever I want it at the push of a button.”

16. “F” Word Traditionalists… “I’ve had to fight for this job. I don’t have time for fun at work!” Baby Boomers… Same as Traditionalist Generation Xers… “All work and no play makes Jack a dull boy!” Millennials… Same as Gen Xers

17. Retirement Traditionalists…“Reward.” Baby Boomers…“Retool.” Generation Xers…“Renew.” Millennials…“Recycle.”

18. Handling Information Traditionalists…“Send it 81/2 x 11 so I can print it.” Baby Boomers…“Email it so I can save it on my desktop.” Generation Xers…“Put it in Dropbox.” Millennials…“Is there a video I can watch?”

21. Top Communication Tips Listen first, talk second ▫Think WAIT (Why Am I Talking?) Remember to HALT ▫ Hungry, Angry, Lonely or Tired Use I Statements “The void created by the failure to communicate is soon filled with poison, drivel, and misrepresentation.” C. Northcote Parkinson

22. Email Etiquette Answer emails and texts within 24 hours during the work week “Cc” those who need to know (over-communicate) Keep it simple and match the subject line to the content Be careful with personal and confidential information Don’t reply to a reply that’s been replied to several times Beware of the ‘reply all’ Keep it professional – avoid GR8, 4U, !!!!!!!!!!!!!!!!!!!!!!!, and ALL CAPITAL LETTERS Don’t be afraid to pick up the phone or walk down the hall Only email information you’re comfortable with seeing on the cover of the Wall Street Journal

23. Textiquette Follow the same etiquette as for emails Watch the autocorrect Convey important information in person Put the phone away in meetings and during face-to-face conversations Avoid the text-email- call scenario

25. Mentorship Pointers Make it a priority (schedule it!) Develop the relationship Speak their language Practice empathic listening Sponsor (advocate and open doors) Watch the environment looking for both threatening organizational forces and positive opportunities Focus on experience and position, not age Teach Model Motivate and inspire “The greatest leader forgets himself and attends to the development of others.” Lao Tzu 600 B.C.

26. Millennial-specific Mentoring/Leadership Tips Provide flexibility Allow autonomy Transcend job descriptions Give them a seat at the table Partner with them versus having a paternalistic/ maternalistic relationship Socialize Give them a higher purpose

27. Generation Scenarios Embellish the story however you need to. What are the problems you identified? What are the opportunities? What does the conversation with the individual sound like? What are some ideas you generated? What generational issues have you experienced for real?

28. References & Additional Reading Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler “Finding Personal Time in the Business of Saving Lives”, ABC News Article by Monica Delarosa 2009 Forbes Magazine “Perfect Name for the Next Generation” April 2014 Generations at Work by Ron Zembe, Claire Raines and Bob Filipczak Good to Great by Jim Collins How to Win Friends & Influence People by Dale Carnegie Inc.com (online magazine and blog) Managing Generation X by Bruce Tulgan Retreats that Work by Liteman, Campbell, & Liteman “6 Ways to Turn Millennial Stereotypes into Wins for Everyone” by Neal Taparia Small Business Association Blog “Millennials as Entrepreneurs” by Caron Beesley on Feb. 23, 2015. The 7 Habits of Highly Effective People by Stephen R. Covey The Next America: Boomers, Millennials, and the Looming Generational Showdown by Paul Taylor The 2015 Deloitte Millennial Survey. USA Today. “Millennial Secret Love: Convenience Store Food.” Feb. 15 th, 2015 When Generations Collide by Lynne Lancaster and David Stillman www.calibergroup.wordpress.com

30. @harneybiz Thank you! Bridging Generations Harney Business Group © 2014