1. 1 Verhoog winstgevendheid met MSP Playbook en Blueprint Bas Damad Account Executive, N-able Technologies

2. 2 Marktveranderingen – 1) Cloud – 2) Mobile Computing – 3) IT overal – 4) Breed en vergelijkbaar aanbod – 5) Nieuwe concurrenten N-able commiteert zich aan haar partners om deze transitie te maken

3. 3 Business ondersteuning voor MSPs Digital BinderBlueprint for SuccessMSP Playbook

4. 4 Blueprint for success ONBOARDING Review huidige situatie Plannen van een nieuwe MSP strategie Doornemen MSP strategie document PLAN Revieuw huidige programma’s Review prijzen Programma portfolio en prijzen opbouw IMPLEMENTATIE Sales & Marketing Support Verkoopplan opstellen Op maat gemaakte marketing materialen Gerichte 1 op 1 support Toegang tot een business consultant en expert Op maat gemaakte en ondersteunde lancering van uw managed programma’s

5. 5 Marketing & Sales ondersteuning

6. 6 De MSP Playbook MSP Playbook vanuit de business Een complete gids met alle best practices Programma’s, Statements of Work, pricing, winstmarge, marketing to support Proactive, abonnementen, HAAS, Cloud aanbod Programma’s voor mid market, Managed Monitoring, Supplemental MSP Playbook vanuit de techniek Service Desk and NOC best practices, bench marks, escalations, workflows to an ITIL like Standard

7. 7 Programma’s Reactive, a la carte Proactive Fixed Fee HAAS Cloud Managed Monitoring

8. 8 Programma inhoud Programma opbouw en uitwerking Prijzen, kosten, marge/winstanalyse Op basis van geografie Statements of work Marketing best practices Marketing collateral

9. 9 MSP Playbook techniek Opbouw van een Service Desk Opbouw van een Network Operations Cente Verantwoordelijkheden Welke service wordt aangeboden Ondersteunde systemen Rapportages Call/ticket werkprocessen en procedures

10. 10 MSP Playbook voorbeelden Hold Harmless Letter Service Level agreement Service Offering Agreement

11. 11 ESSENTIAL LICENSE Light Monitoring (Scan Frequency)Management Agent Status (15 minutes)Remote Control Connectivity (15 minutes) Generic TCP (15 minutes) DNS & SMTP (15 minutes) Windows Security Center (4 hours)Admin Features Patch (4 hours)Alerts & Notifications CPU (4 hours)Reporting Disk (4 hours) Memory (4 hours)Add on Tools Asset Information (4 hours)Patch Manager (3 rd party + windows) Mobile Manager Warranty lookupAV Defender Backup Manager Monitoring Deep (Scan Frequency)Management Agent Status (5 minutes)Patch Windows Connectivity (5 minutes)Scheduled Scripts Generic TCP (5 minutes)Self-Healing CPU (5 minutes)Automation Manager Disk (5 minutes)Software Distribution Memory (5 minutes)Remote Control DNS & SMTP (5 minutes) - Remote Support Manager Asset Information (5 minutes) Windows Security Center (5 minutes) Event Log (5 minutes)Admin Features Printers (5 minutes)Alerts & Notifications Traffic (5 minutes)Reporting Windows Services (5 minutes)Add on Tools Application Monitoring (5 minutes)Patch Manager (3 rd party) Warranty LookupMobile Manager Patch (4 hours)AV Defender Backup Manager PROFESSIONAL LICENSE Licensering voor iedere MKB

12. 12 Nodes250 50010002500 Desktops2004008002000 Servers2550100250 Network2550100250 Average MSP has 100 to 200 customers in their database Average SMB = 20 Employees 20 Desktops| 100% 2 Servers | 10% 2 Network | 10% 25% | Proactive or Managed Server - €77 Advanced Performance Monitoring Key Application Maintenance Scheduled Preventative Maintenance License & Asset Management Managed Anti-Virus Managed Backup Additional Support Billed at T&M Rates Network - €19 Quarterly Network Health Review Firewall Management & Maintenance Router Monitoring Switch Monitoring Additional Support Billed at T&M Rates Workstation - €15 Availability Monitoring OS & 3rd Party Patch Management Scheduled Preventative Maintenance Managed Anti-Virus Hosted Anti-Spam €492/maand€24.60/user/maand Proactive Options Hosted Backup - €54 + €0.6/GB Managed Mobile - €3.75/device Managed Patch - €4 MANAGED CLOUD SERVICES FULLY MANAGED Billable Services - €60-€95/hour Project Planning Upgrades & Hardware PROACTIVE Billable Services - €60-€95/hour End-user support (Helpdesk) Onsite & Remote Support Moves, adds, changes Project Planning Upgrades & Hardware After hours Support ESSENTIAL A LA CARTE Billable Services - €60-€95/hour End-user support (Helpdesk) Onsite & Remote Support Moves, adds, changes Project Planning Upgrades & Hardware After hours Support Advanced Performance Monitoring CPU Disk Space Disk Queue Length Memory Patch Status Connectivity Automated Preventative Maintenance Check Disk Defragment Delete Temporary Files Firmware Updates Remote Access Enabled Sync time with Domain Controller Succesvolle MSPs Programma’s Advanced Performance Monitoring CPU Disk Space Disk Queue Length Memory Patch Status Connectivity Automated Preventative Maintenance Check Disk Defragment Delete Temporary Files Firmware Updates Remote Access Enabled Sync time with Domain Controller Per User - €150 Cloud Services Virtual Workplace Microsoft Office 365 Exchange Outlook Word Excel Sharepoint CRM Backup & Disaster Recovery Hosted VOIP Website Hosting Cloud Storage OnPremise/MSP Services End-User Support Workstation Support Infrastructure (Router/Firewall) Management Guaranteed Service Levels €3000/maand€150/user/maand Cloud Services Options Managed Mobile - €3.75/device Server - €192 Advanced Performance Monitoring Configuration Management Key Application Maintenance OS & 3rd Party Patch Management Real Time Server Optimization Scheduled Preventative Maintenance License & Asset Management Managed Anti-Virus Managed Backup Managed Audit Unlimited Remote & Onsite support Network - €50 Firewall Management & Maintenance Router Monitoring Switch Monitoring Unlimited Remote & Onsite support Monthly Network Health Review Workstation - €46 Advanced Performance Monitoring Configuration Management & Enforcement OS & 3rd Party Patch Management Real Time Workstation Optimization Scheduled Preventative Maintenance Managed Anti-Virus Hosted Anti-Spam €1404/maand€70.20/user/maand Managed Options Hosted Backup - 54 + €0.6/GB Managed Mobile - €3.75/device Essential IT Support – Free Light Monitoring Asset/Software/Hardware Reporting Branded Sys-tray Icon Remote Control Managed Anti-Virus - €2.5/device Integrated AV deployment AV Monitoring AV Updates Threat/Status Reporting Managed Anti-Spam - €1/mailbox Hosted Perimeter Anti-Spam Threshold Management Monthly Reporting Managed Backup - €77-€116/server Integrated Backup Deployment Backup Management & Monitoring Capacity/Status Reporting Hosted Backup - €54 + €0.6/GB Offsite storage to a secure datacenter Managed Mobile - €3.75/device Mobile management, support & reporting Managed Patch- €4 Monthly Vulnerability/Compliance reporting €35 - €457/maand Supplemental Services ASP Custom Dashboard Access Performance Reporting Attended & Unattended Remote Control Advanced Performance Monitoring €15/Server €6/Network €3.25/Workstation Managed Monitoring 24/7 Monitoring NOC & Triage of alerts and notifications Automated Maintenance & Remediation Performance & Strategic Reporting Access to MSP support as needed (Holidays, sickness, escalation) €192/Server €112/Network Outsourced Helpdesk 24/7 remote support services for end users €19/User Project Support Engineering support to assist with the planning, implementation, or support of a new project €112/Hour Custom Services Customized Solutions to meet customers’ needs and business requirements Per engagement

13. 13 Samenvatting N-able biedt flexibel model Managed Services De tools en resources en professionals die u op weg helpen Op dit moment het beste product voor RMM in de markt Hoofdkantoor Europa staat in NL

14. 14 Bedankt