1. Information Technology Authority e.Oman: “Transforming Oman, Empowering You”

2. Agenda ⅰ ) Current status and future project of your city’s e-Gov/ITS implementation ⅱ ) Challenges and Obstacles in the process of planning & implementation of e-Gov/ITS policy ⅲ ) Key strategies to overcome those obstacles and difficulties of the project ⅳ ) How this training program - especially Seoul’s e-Gov/ITS best practice can contribute to your city’s achievements of current and future e-Gov/ITS project.

3. e.oman Strategy

4. Omanis have knowledge and skill Creating employment opportunities Omanization Effective, competitive private sector Plays a bigger role in economy Privatization Economy not reliant on Oil & Gas Driven by Industry, services & domestic investment Diversification GDP 2020 Vision 2020

5. National IT Strategy (Digital Oman and e-government Strategy) - Approved by the Government on 30 th November 2002, e.oman lay the roadmap for the creation of a Knowledge society in Oman. Digital Oman & eGov Strategy (e.oman)

6. e.oman vision To transform the Sultanate of Oman into a sustainable Knowledge Society by leveraging Information and Communication Technologies to enhance government services, enrich businesses and empower individuals.

7. e.oman – Key Missions Streamlining Government services Providing employment for Omani youth Attract foreign investment Facilitate online services and electronic payments Enabling better healthcare Supporting tourism Enhancing social development Improving educational opportunities Enabling knowledge- based industries Complementing Vision of the Omani Economy 2020

8. Digital Society Readiness e-Government Architecture IT & Telecom Infrastructure Applications & Communities of Interest Service Delivery Model – Flagship Project Resourcing Security, PKI, Continuity Planning e-Legislation Enabling Environment Implementation Structures Implementation Roadmap Case Studies Society & Industry Standards & Governance e-Service & Infrastructure ++ e.oman: All Inclusive Strategy

9. Main Pillars ❶ Society & Human Capital Development → 100,000 training seats → 60 per 100 inhabitants internet users ❷ Enhance e-Government & e-Services → 3 times more e-Services → Achieve core systems business continuity ❸ Enable ICT Industry Development → 30 SME incubation graduate → e-Content & Apps. On-shore delivery Enablers ❹Governance, Standards & Regulation ❺National Infrastructure Development ❻Promotion & Awareness Strategic Pillars / 2015 Targets

10. Information Technology Authority (ITA)

11. > Information Technology Authority (ITA) is a government autonomous legal body under the chairmanship of the Secretary General of the Ministry of National Economy. > ITA is responsible for implementing national IT infrastructure projects and supervising all projects related to implementation of the Digital Oman Strategy > Providing professional leadership to various other e-Governance initiatives of the Sultanate.

12. Infrastructure & eServices Governance & Advisory Awareness & Capacity Building Innovation, & Support the development of ICT Sector Role of ITA

13. Infrastructure & E-Services Projects

14. The Official Government Services Portal www.oman.om Projects Infrastructure & E-Services

15. Government Network ePayment Gateway National Data Center Security For Information Security E-Legislation Projects Infrastructure & E-Services

16. Governance & Advisory

17. Working towards creating a service delivery model, IT governance framework, standards and guidelines for national ICT infrastructure Assist various Government organization in implementing IT initiatives. Working on Unified Standards and security frameworks Governance & Advisory

18. Awareness & Capacity Building

19. Training around 93,000 civil service employees. Provide internationally recognized certifications Provide specialized training for government employees Human Capacity Development

20. Establishing Community Knowledge Centers (CKC) Provide training and access to eServices Human Capacity Building

21. To enable Omani families to own a PC. Provide support for students and other segments to obtain a PC PC initiative

22. Spread the Digital Society awareness in the Sultanate Prepare the society to use eServices Qualify government employees to deliver eServices Building IT capacity in public sector Nurture Citizen-centric service delivery culture Specialized training and certification of public sector IT staff Prepare qualified ICT environment, societies, and professionals in various fields Encourage various Omani society sectors participation in the ICT industry e-Inclusion

23. Innovation & Support the development of ICT Sector

24. Coordinate with the relevant organizations and academia to develop frameworks and incubation programs to support the establishment of ICT industry. Support local ICT entrepreneurs and nurture skill and knowledge transfer within the community. Development of eContent. Public Private Partnership Innovation & Support the development of ICT Sector

25. Awareness & Capacity Building

26. Promotes e.oman within Oman and internationally Prepare the society to use eServices Creates an effective link between the public and private sector for digital initiatives Creates an ICT awareness within society and enables people to perceive benefits Educates and empowers public sector employees and the community at large to participate in the knowledge society Showcases e-services in Oman and increases adoption of IT and e- services Creates opportunities for public and private sector enterprises to interact with the public and thus bridges the digital divide Awareness & Capacity Building

27. ITA reaches out everyone

28. o Digital Oman – a quarterly ICT magazine (12 volumes) o Oman Digital Society Report 2005-06 o Towards Digital Oman Summary Report o Informative e-government project handbooks Publications from ITA

29. e.oman Major Achievements

30. Training & Skills Development Specialized →Advanced packages →Vendor certification 660 IT Literacy →Driving license (Gov.) →Basic Literacy (Public) →Training centers 45,000 24,000 19 (9 women) Addressing Digital Divide Personal Computers →Social beneficiaries →Students, Teachers 45,000 100% subsidy 50% subsidy Internet Access + 3G Modem →Social beneficiaries →Students, Teacher 36,000 Free Reduced fee e.oman Major Achievements

31. e.oman Portal →102 e-Services →620 Info. service →22 Kiosks →Mobile portal National Data Center →76% Utilization →19 Organizations Government Network →> 650 Sites →> 80% of target Security →Fully managed SOC →Oman CERT active Shared Databases Access →National Registry →Commercial Registry Shared App. Services →e-Pay > OMR 6,100,000 →Facilitator deployed →PKI Mobilized e.oman Major Achievements

32. Promotion & Awareness →Covered all regions in Oman →Constant presence in Muscat, Salalah festivals →Thematic campaigns; e.g. e.oman portal, e-Payment →Media Coverage: Web, TV, Radio, newspapers, magazines … →Presence on social media: Facebook, Twitter … e.oman Major Achievements

33. Global Recognition

34. Global Recognition - WEF 4141 4141 4040 4040 4040 4040 Networked Readiness 2010201120122013 5050 5050 1818 1818 1616 1616 2020 2020 Government Readiness 1818 1818 1919 1919 - - 1515 1515 ICT Industry 1919 1919

35. Global Recognition - UN 8484 8484 8282 8282 6464 6464 Government Readiness 2010201120122013 112112 112112 5252 525255 3535 3535 Online e.Services 128128 128128

36. Challenges

37. Current Challenges Skilled Local Staff – Attract skills from neighboring countries Overwhelming projects and tight schedules – Outsource many projects with shadow team and project managers from ITA Open-Source Initiative – Build know-how trnsfer program as part of the contract to the outsourced company One-direction Push – Created mandate to all government organizations from ministerial cabinet with eTranformation Plan

38. How this training can help

39. How this training program can help Share expertise Learn from the success Future collaboration opportunities Train/ secondment of skilled resources.

40. Visit our website www.ita.gov.om Send your email to us eoman@ita.gov.omwww.ita.gov.omeoman@ita.gov.om Thank You