1. Client Website Online Account Access & Electronic Delivery

2. General Information The client website is www.netxinvestor.com.www.netxinvestor.com This website has two levels of access: access to documents only and full access to all account information. Pershing charges $2 per paper statement and $2 per paper trade confirmation that they mail to the client. These fees are waived for certain account registrations. Generally registrations that have a trustee/authorized person on them are exempt from the fee. (Trusts, 403b, PSP, etc)

3. Two Levels of Access eDelivery Only- This level of access only allows the client to view his documents (statements, trade confirmations, proxy materials, etc.) e NetXInvestor – This level of access gives the client full access to their account. They can check daily balances, view holdings, gains & losses, and see copies of documents.

4. Verification Code Information In mid-2014 Pershing implemented a new client verification process that essentially eliminates the use of the security questions for identity verification when your client’s are signing onto the client website. Once set up, the process for verification will add only a few seconds onto the whole sign-in process for the client, and cut down on the number of clients that get locked out of the website. When a client signs onto the client website, and their computer is not recognized by the website, they are required to request a code. The code is sent to a pre-arranged device (cell phone or email). Once received, they then enter the code (sort of like an extra password) and continue signing on. The client can set up multiple devices, for delivery of the verification code, ahead of time. This may be helpful if they travel, and aren’t always at home to receive an email, but have their cell phone with them. Or, they can set up their home email and their work email, which would be helpful if they tend to log onto the website from home and at work. The client must also set up one primary email address for the alert notifications. Alerts are sent each time a code is sent (since they can in essence go to two different devices), or a change is made to the client’s password. The codes that are sent are one time use only and are active for 90 minutes. If the client doesn’t use the code in that 90 minutes, they will need to request a new one. The client may need to obtain a verification code each time they log onto the website even if they have clicked the ‘Remember Me’ box. This is a result of the security settings on their computer that deletes their browsing history. If their computer doesn’t save the history, the website doesn’t recognize their IP address. There is no way to by-pass the verification code process.

5. Frequently asked questions Our client has an existing eDelivery Only ID but wants full access to his account. What can we do? Send Caryn or Abby an email requesting that the client’s ID be upgraded to a NetXInvestor ID. The ID and password will remain the same. My client has a new email address, how do we change it in NetX360? Email addresses are treated the same as the client’s mailing address. So if the email address needs to be changed, FHC requires a request signed by the client. This request can be a simple letter requesting the change, or it can be an updated Electronic Delivery Request form. The client’s request should be sent to Abby or Caryn for processing. Rep’s offices don’t have the entitlement to make this change. Can I set up my clients for paperless delivery of Tax documents? Only the client can set up Tax Documents for paperless delivery. Can I see what the client sees when they are on the NetXInvestor website? Yes. Go to Profile and then click on ‘Summary’ (small grey box on the left of the screen) Find the Profile box. My Client View should be at the bottom of the Profile box. Click on that and then click on NetXInvestor 3.0. This will open a window that shows the client’s view of NetXInvestor.

6. Setting up E-Delivery IDs & Passwords Step 1: “Would you like to setup eDelivery for one or more Document types?” - If your client would like to establish e-delivery for their account and you have obtained the signed Electronic Delivery Request Form, please answer YES to this question. Step 2: “Does the client have an existing/Pending ID:” – Answer NO if the client does not have an existing ID or answer YES if the client already has an existing ID. For Existing Client IDs – simply enter the existing ID in the field provided and proceed to Step 3 For New IDs – The standard format for the User ID is first initial of First Name followed by the full Last Name of the client. (Sample: John Smith would be jsmith) ** At this point the system will check this new User ID to see if it is available. If it is, you can proceed to Step 3. If it is not available, please try again using the first letter of the client’s first name and middle initial, followed by the last name. (Sample: John R Smith would be jrsmith) Step 3: Mother’s Maiden Name – enter the mother’s maiden name that the client provided. Step 4: Re-Enter the Mother’s Maiden Name

7. Setting up E-Delivery (continued) Step 5: Date of Birth – enter the date of birth that the client provided. Step 6: E-Delivery E-Mail Address 1 - enter the e-mail address that was provided. (skip “E- Delivery E-Mail Address 2” and “Nickname’ as these fields are not currently being used.) Step 7: Online Access – Choose either “eDeliveryOnly” or “netxinvestor” in the drop down, based on what the client requested. Step 8: Document Type(s) for eDelivery – Click the box(s) next to the client’s choices on the E- Delivery form. Step 9: Click Submit. Please be sure to provide your client his/her ID and password once the account has been established. Remember not to email this information to the client. It must be relayed to them verbally. The ID was set up by you in Step 2 above. The Default Password will always be the first two letters of the mother’s maiden name, followed by the date of birth as entered in step 5. (Sample: LLMMDDYY)