1. FHA Training Module 1 This document reflects current policy related to this topic. Its content is approved for use in all external and internal FHA-related lender trainings. Training for Lender User 100 - FHA ELECTRONIC APPRAISAL DELIVERY (EAD) PORTAL This document is a reflection of current policy related to this topic. Its content is approved for use in FHA-related Lender training.

2. FHA Training Module 2 WELCOME

3. FHA Training Module 3 Navigate and Manage the EAD Portal Submit an Appraisal Search for Existing EAD Appraisals View/Edit/Resubmit Existing EAD Appraisals Schedule and Manage Reports Objectives

4. FHA Training Module 4 Electronic Appraisal Delivery Portal

5. FHA Training Module 5 EAD Lender User EAD Lender Read Only User Lender User Roles in EAD

6. FHA Training Module 6 Submit appraisal data files. Upload corrected appraisal data files. Search for appraisal data files Set up and review reports. Request overrides. Manage your profile. Complete account self-care tasks. EAD Lender User Role

7. FHA Training Module 7 Search for appraisal data files. Set up and review reports. Manage your profile. Complete account self-care tasks. Read Only Lender User Role

8. FHA Training Module 8 Accessing the EAD Portal

9. FHA Training Module 9 Lender Admin creates/invites Lender Users. Lender User will receive email invitation. Click on URL in the email. Login, Terms & Conditions, Challenge questions. Invitation to Access EAD Portal

10. FHA Training Module 10 Required: ― * User ID; and ― * Password. Having trouble logging in? Please contact the FHA Resource Center at (800) Call-FHA (225-5342) or email answers@hud.gov answers@hud.gov EAD Portal Login Screen

11. FHA Training Module 11 Must be 8 characters long. ―At least 1 letter, 1 number and 1 special character. Cannot: ―Include your EAD user name or ID. ―Have more than 2 repeated characters. ―Be repeated or in reverse order before 5 password changes. EAD will not allow you to create an invalid password. EAD Portal Password Rules

12. FHA Training Module 12 EAD Portal Home Page Tabs and Icons TABS ICONS

13. FHA Training Module 13 Used to navigate to the Submit Appraisal page where you can upload electronic appraisal data files into EAD. Submit Appraisal Function

14. FHA Training Module 14 Used to navigate to the Appraisal List Search page where you can locate previously submitted appraisal data files. Search Function

15. FHA Training Module 15 Used to navigate to the My Reports page where you can request and manage information on submitted appraisal data files and/or identify issues that should be addressed. Reports Function

16. FHA Training Module 16 Used to customize your EAD online experience by allowing you to select a landing page other than the Home page and manage messages and reports. Account Administration Function

17. FHA Training Module 17 Used to access online documentation that offers additional information to help you use the EAD Portal. Help Center Function

18. FHA Training Module 18 Located at the bottom of the login window and EAD home page. Used by FHA to share important systems information. News Updates

19. FHA Training Module 19 Exit the EAD by selecting the Logout button. Inactivity causes the EAD to Timeout and requires you to login again. Logout and Timeout

20. FHA Training Module 20 Submit Appraisal

21. FHA Training Module 21 *Business Unit; *Lender Loan Number; *Lender ID; *FHA Case Number; and *(Appraisal 1, 2, and 3) File Name/Location. Submit Appraisal Required Fields

22. FHA Training Module 22 1.Browse to fill in the appraisal File Name / Location. 2.Select the Add Document button to attach up to three total appraisal files for submission. Submit Appraisal: Add File 1 2

23. FHA Training Module 23 Minimum One Appraisal. Maximum Three Appraisals. Min/Max Appraisals Per Loan

24. FHA Training Module 24 1.Loan sections are numbered sequentially. 2.Each loan section is associated to a unique FHA Case Number 3.Select the Add Loan button to add another loan section. Multiple Loan Sections (One Section) 1 2 2 3

25. FHA Training Module 25 1.Loan sections are numbered sequentially. 2.Each loan section is associated to a unique FHA Case Number 3.Select the Add Loan button to add another loan section. Multiple Loan Sections (Two Sections) 1 2 2 3

26. FHA Training Module 26 Maximum Number of Appraisals (10); Maximum File Size (15 MB); and Maximum Multiple File Total Size (100 MB). Submission Limits

27. FHA Training Module 27 Ten (10) loan sections with one appraisal each. Three (3) loan sections with three appraisals each and one loan section with one appraisal. Any combination of loan sections with one to three appraisals that are less than or equal to ten appraisals. Limit: 10 Appraisals Per Submission

28. FHA Training Module 28 The Appraiser must make file changes if the file is too large. Limit: 15 MB File Size

29. FHA Training Module 29 Maximum of ten loans with one appraisal each. ―No single file exceeds 15 MB. ―Ten file total does not exceed 100 MB. Any combination of loans and appraisals that does not exceed limitations. Limit: 100 MB Total Size Multiple Files

30. FHA Training Module 30 Select the Submit button to upload Appraisal. Submit Appraisal(s)

31. FHA Training Module 31 When the upload is complete and the submission is analyzed you will receive an Upload Confirmation Report. EAD Upload Progress Bar

32. FHA Training Module 32 Submission Statuses: ―In Progress; ―Successful; ―Not Successful; ―Override Requested; and ―Rejected (requires immediate action). EAD Upload Confirmation Report

33. FHA Training Module 33 Assigned for all Submission Statuses of: ―Successful; and ―In Progress. ―Workflow statuses:  Not Successful; and  Override Requested. NOT assigned for Submission Status of Rejected. EAD Doc File ID

34. FHA Training Module 34 Search

35. FHA Training Module 35 “From” date and “To” date. “Today”  current day calendar day. “Yesterday”  previous calendar day. “Previous Week”  Sunday through Saturday. “Previous Month”  first day to the last day of the previous month (May 1 through 31). Search Parameters (Time Frames)

36. FHA Training Module 36 Lender ID Status FHA Case Number Doc File ID Lender Name Lender Loan Number Search Parameters (Data Fields) User ID Address City, State, Zip Hard-Stop Type Rejected Submissions

37. FHA Training Module 37 Search Parameters – Hard-Stop Type

38. FHA Training Module 38 Status Submitted On Document ID Lender Name FHA Case Number Lender Loan Number Search Results (Column Headers) Address City State Zip User ID SSR

39. FHA Training Module 39 Update the results by selecting the Refresh button. Display the Submission Summary Report (SSR) by selecting the SSR icon. Search Results (Refresh/SSR)

40. FHA Training Module 40 Open the View/Edit page by selecting the Document ID. Search Results (Document ID)

41. FHA Training Module 41 Select the arrow toggle to expand row and view record details or close and hide record details. Search Results (Detail) Expanded Closed

42. FHA Training Module 42 Successful; Not Successful; In Progress; and Override Requested. Search Results Status Legend

43. FHA Training Module 43 Hard stops are critical errors that generate a status of “Not Successful.” All hard stops must be resolved before the status changes to “Successful.” For some hard stops, users can request an override. Hard Stops and Override Requested

44. FHA Training Module 44 View/Edit

45. FHA Training Module 45 To open the EAD Appraisal View/Edit window, select the Document File ID link from: ―Search Results; and ―Upload Confirmation Report. Links to View/Edit Window

46. FHA Training Module 46 Review submission data. Resubmit appraisal data files. Add additional appraisal data files. Request, track, and process override requests. View/Edit Functions

47. FHA Training Module 47 View/Edit Override Request

48. FHA Training Module 48 Displays Doc File ID, Business Unit, and FHA loan status. View/Edit Submission Information (1)

49. FHA Training Module 49 Displays Lender Name and Date Submitted. Edit Lender Loan Number * and Lender ID *. View/Edit Submission Information (2)

50. FHA Training Module 50 Displays Last Update and Retrieve Submission Summary Report button. Edit FHA Case Number. View/Edit Submission Information (3)

51. FHA Training Module 51 Each appraisal, up to the maximum of three, has the following sub-sections: ―Appraisal submission information; ―File Operations used to upload a corrected appraisal file; ―Hard stops; and ―Findings. View/Edit Appraisal Sub-sections

52. FHA Training Module 52 Displays most current appraisal submission information. View/Edit Appraisal Submission Information Note that the validated address is all capital letters and the appraised value has a comma.

53. FHA Training Module 53 Used to upload corrected appraisal file. ―Browse to locate file. ―Submit to attach. View/Edit Appraisal File Operations

54. FHA Training Module 54 Displays hard stops that occurred, including: ―Details of the hard stops; ―Comments; ―Override request and associated user; ―Override decision and associated user; ―Manual or Automatic; ―Date submitted; ―Result; and ―Non-overridable new appraisal upload prompt/link. View/Edit Appraisal Hard Stops

55. FHA Training Module 55 Hard stops for which the user must request a override. View/Edit Manual Override Request Comment box Override Request Reason dropdown menu Upload link

56. FHA Training Module 56 Displays any hard stops that may have occurred. View/Edit Automatic Override Request Automatic Decision Automatic Override Request Upload link

57. FHA Training Module 57 Must upload a new or corrected appraisal. View/Edit Hard Stops - No Overrides Upload link

58. FHA Training Module 58 Lists all the UAD compliance checks and FHA proprietary messages. View/Edit Appraisal Findings

59. FHA Training Module 59 Chronological audit trail (includes date and time). Available for 90 days from the initial submission. View/Edit History

60. FHA Training Module 60 Reports

61. FHA Training Module 61 Report Tab > Submission Reports and My Reports. Report Icon > My Reports. Submission Reports / My Reports

62. FHA Training Module 62 Appraisal Failure Details Report. Appraisal Failure Summary Report. Two Failure Reports

63. FHA Training Module 63 Appraisal Submission Status Report. Submission Summary Report. Two Submission Reports

64. FHA Training Module 64 Used to share important information. Can schedule reports: ―Daily; ―Weekly; and ―Monthly. Schedule Submission Reports

65. FHA Training Module 65 Used to manage reports. You can view, schedule, enable and disable, edit and delete reports. Schedule Report Manager

66. FHA Training Module 66 User Account Administration

67. FHA Training Module 67 To open your User Profile page, select: ―On Home page, Account Administration Icon; and ― On Account Administration Tab, User Profile menu option. Account Administration Icon and Tab

68. FHA Training Module 68 Select landing page from drop-down menu options: ―Home (EAD default); ―Submit Appraisals; ―Search; and ―My Reports. User Profile: Select Landing Page

69. FHA Training Module 69 Enter email addresses for schedule reports notification. ―Enter your own email address. ―Add up to three more EAD users for report notification. User Profile: Scheduled Reports

70. FHA Training Module 70 Enter email addresses for system message notification. ―Enter your own email address. ―Add up to three more EAD users for system message notification. User Profile: System Messages

71. FHA Training Module 71 You must use the Account Administration drop-down option to navigate to your User Account Self Care page. Use to update personal details. Use to edit challenge questions. User Account Self Care

72. FHA Training Module 72 Use to update personal details, first name, last name, and email address. Submit to save changes. Cancel to disregard changes. User Account Self Care: Personal Details

73. FHA Training Module 73 To set up Challenge Response Questions select the Edit Question button. User Account Self Care: Edit Questions

74. FHA Training Module 74 1.Select three separate questions from the six provided on the drop- down text-entry field. 2.Enter answers for each question. 3.Click Submit to register the questions and answers in the system. User Account Self Care: Edit Responses

75. FHA Training Module 75 EAD Help Center

76. FHA Training Module 76 To open the Help Center page Select: ―Home page Help Center Icon; and ―Help Center Tab (Far right). Help Center Icon and Tab

77. FHA Training Module 77 User Guides; FAQ; and Additional Resources: ―Call the FHA Resource Center at (800) Call-FHA (225-5342); or ―Email answers@hud.gov.answers@hud.gov Help Center Resources

78. FHA Training Module 78 Contact the FHA Resource Center at 800-225-5342, or Email: answers@hud.gov.Contact the FHA Resource Center at 800-225-5342, or Email: answers@hud.gov.answers@hud.gov EAD Questions

79. FHA Training Module 79 THANK YOU!