1. TRAINING TECHNIQUES Delivered by Diana Byrnes, C-SAPA FTA Annual Drug and Alcohol Program National Conference March 2016 FTA Substance Abuse Management

2. Game plan for this session: 1)Outline the FTA training requirements (655.14) 2)Reveal training techniques used by superstar trainers 3)Identify resources for training materials 4)Wrap up with closing comments and Q&A

3. 1. FTA Training Requirements

4. FTA Training Requirements 49 CFR Part 655.14 (a) Education Component: Display and distribution of informational material (b)Training Component: 1.Covered Employee 2. Supervisor

5. "The education component shall include display and distribution to every covered employee of informational material and a community service hot-line number for employee assistance, if available." Education Component 49 CFR Part 655.14(a)

6. Training Component 49 CFR Part 655.14(b) (1)"Covered employees must receive at least 60 minutes of training on the effects and consequences of prohibited drug use on personal health, safety, and the work environment, and on the signs and symptoms that may indicate prohibited drug use".

7. Key Points: Covered Employee Training "Policy review" is not meeting the spirit or intent of this requirement Keep material updated with current drug trends, paraphernalia and slang terms If alcohol misuse is included – make sure it is in addition to the 60 minute minimum

8. Training Component Cont. 49 CFR Part 655.14(b) (2) "Supervisors and/or company officers authorized to make reasonable suspicion determinations shall receive at least 60 minutes of training on the physical, behavioral, and performance indicators of probable drug use and at least 60 minutes of training on the physical, behavioral, speech, and performance indicators of probable alcohol misuse".

9. Key Points: Supervisor Training Focus on the empowerment of supervisors Assure them that senior management will support their decisions Keep material updated with current drug trends, paraphernalia and slang terms Paraphernalia "show and tell" Emphasize "fitness for duty" (signs of impairment are the focus, not diagnosing substance abuse)

10. Training Timelines Covered employee training : as soon as practical once hired or transferred into safety-sensitive duty Supervisors/company officials: before being authorized to make reasonable suspicion testing referrals

11. Training Documentation Maintain the following : Copy of the training agenda Copy of the training materials Dates and times (& duration) of the training Sign-in sheets Copies of any certificates that were issued Signed training acknowledgment forms

12. 2. Training Techniques

13. Selecting a Trainer FTA does not require any specific qualifications or certifications for trainers. But consider : Trainer's ability to engage trainees Trainer's level of knowledge in D&A testing regs Trainer's level of experience in transit operations Trainer's rapport with trainees Subject matter expertise is not the most important strength of a trainer (an engaging trainer can learn regs)

14. Selecting the Training Materials Diversify your training materials to reach the 3 main types of adult learners 1.Tactile: Booklets, writing exercises, demonstrations, items that can be held 2. Auditory: Lectures, story-telling, peer discussion 3. Visual: Videos, images and graphics in a PowerPoint, interactive games, role-play

15. Make Training an Event Training should not be a dreaded "task", so make sure you create energy and excitement for your training program (I'll give you an example of an agency that is excelling at this!) Let them eat cake! Invest in give-aways and "prizes" Spread the word

16. Divide and Conquer The regulations do not specify that the training must be accomplished in one "sitting" Consider segmenting your covered employee training. As an example: Computer based training can be accomplished independently and then a group of employees can be gathered for a classroom session

17. Use Humor (appropriately) Humor can be a great ice breaker, just be sure to keep the following in mind: Keep it clean Keep it on topic Don't perpetrate bad information for entertainment value (I'll give you an example) Don't belittle the importance of the training message

18. Walk the Talk Ensure that your agency's real world protocols and policies match the training message Example: Your supervisor training emphasizes that supervisors are authorized to make testing decisions but in reality, management or other parties intervene and override testing decisions

19. Evaluate the Success of Your Training Develop a means of "quizzing" your trainees to determine how well you reached them with your message Competitive games* Handwritten exam Oral Q&A *resource to follow

20. Bring it Full Circle At the close of your training, bring the topic full circle by reminding your trainees of the intent and spirit of the training (safety of the traveling public) Give the attendees a boost to their morale with certificates of training* Provide examples of how the attendees may apply what they've learned in the training session

21. 3. Resources for Training Materials

22. Websites for Training Material ◦ FTA Safety & Oversight ◦ video, lanyards, publications ◦ Florida DOT Substance Abuse Management ◦ videos, booklets, CBT, links to other resources ◦ ODAPC/USDOT ◦ booklets (in Spanish & English)

23. Web Links from Previous Slide FTA Transit Safety & Oversight http://transit-safety.volpe.dot.gov Florida DOT Substance Abuse Management http://sam.cutr.usf.edu ODAPC/USDOT https://www.transportation.gov/odapc

24. More Resources Substance Abuse Mental Health Services Admin. http://www.samhsa.gov National and State RTAP Sites http://nationalrtap.org

25. Even More Resources Street Drugs University https://www.streetdrugs.org Foundation for a Drug Free World http://www.drugfreeworld.org/home.html National Institute on Drug Abuse (NIDA) https://drugpubs.drugabuse.gov/search-by-drug-type

26. Interactive Training Tool Examples Impairment Goggles (Marijuana & Alcohol Avail.) http://fatalvision.com http://fatalvision.com C3 Softworks Customizable Quiz-Show softwarehttp://www.c3softworks.comhttp://www.c3softworks.com Demos will be shown during presentation

27. Disclaimer Presenter does not intend to imply that the resources identified within this presentation constitute a complete list of all available resources for substance abuse management training material. Presenter does not benefit, monetarily or otherwise, by identifying the training tools presented in this presentation. Representation of the training tools is not intended to be construed as an advertisement or endorsement of a product.

28. Morale Booster/Training Prize Ideas DIY Certificate Paper (Staples, Office Depot, etc.) $5 Starbucks gift card (or similar) Sunshade for personal vehicle Agency logo item (coffee mug, t-shirt, etc.) Lottery scratch off tickets Mug warmers ( Tip: Don't use work related items as prizes! No one needs more pens or post-it notes ;-)

29. Training Resources for YOU: FTA Regulation Updates Newsletters National Transit Institute (NTI) Transit Trainers Workshop http://www.ntionline.com/courses/courseinfo.php?id=176 USDOT's Transportation Safety Institute (TSI) FTA funded course in Substance Abuse Management http://www.rita.dot.gov/tsi/node/96

30. Networking Resources for YOU: Florida DOT's DER Network List-serv: http://lists.cutr.usf.edu/read/all_forums/subscribe?name=sam Certification Commission for Drug & Alcohol Program Professionals (CCDAPP) Newsletter Email Diana Byrnes to be added to the distribution list: byrnes@cutr.usf.edu byrnes@cutr.usf.edu

31. 4. Closing Comment/Q&A

32. The Value of Training Training is a new employee's first exposure to your organization. It sets the tone for your agency's overall safety culture Quality training will engage, educate and enlighten while building camaraderie and boosting morale Substance abuse issues in transit may seem rare, but we cannot let our guard down

33. Questions or Comments?

34. Presenter Contact Information: Diana Byrnes (pronounced like Burns) Center for Urban Transportation Research University of South Florida, Tampa FL 813-426-6980 byrnes@cutr.usf.edu http://sam.cutr.usf.edu