1. Process mining @ PwC PwC Belgium www.pwc.com TU/e, September 17 th, 2015 Zbigniew ‘Zibi’ Paszkiewicz, Ph.D. Manager System and Process Assurance Data Assurance Group zbigniew.paszkiewicz@be.pwc.com

2. PwC Purpose Process mining @ PwC 2 September 2015 Present different applications areas Discuss current PwC challenges Discuss a link to open research questions Explain evolution of process mining within PwC network

3. PwC Agenda 3 September 2015Process mining @ PwC Key application areas 2 Examples of projects and tools 3 Link to research 5 Challenges 4 Process mining @ PwC 1

4. PwC Process mining @ PwC 4 September 2015

5. PwC Evolution across PwC network Process mining @ PwC 5 September 2015 201320142015 PwC BE PwC CH PwC CA PwC DK PwC DE PwC NL Advisory PwC UK PwC SA PwC AU PwC PT PwC NL Assurance PwC NL Forensic Time

6. PwC Narrow and broad definition Process mining @ PwC 6 September 2015 Focus on process models Focus on event logs Notion of process Narrow definitionBroad definition Discovery of process models Discovery of knowledge Purchase Order to Invoice average lead times

7. PwC PwC Process Intelligence Process mining @ PwC 7 September 2015 Process Insight Process Health Check Process Monitoring Process mining

8. PwC Key application areas Process mining @ PwC 8 September 2015

9. PwC Key application areas Process mining @ PwC 9 September 2015 Financial auditInternal auditAdvisory 123 Implementation projects 5 Tax and legal services 4 Forensic services 6

10. PwC Key application areas Process mining @ PwC 10 September 2015 Financial auditInternal auditAdvisory 123 Implementation projects 5 Tax and legal services 4 Forensic services 6

11. PwC Key application areas Process mining @ PwC 11 September 2015 Financial auditInternal auditAdvisory 123 Implementation projects 5 Tax and legal services 4 Forensic services 6

12. PwC Key application areas Process mining @ PwC 12 September 2015 Financial auditInternal auditAdvisory 123 Implementation projects 5 Tax and legal services 4 Forensic services 6

13. PwC Key application areas Process mining @ PwC 13 September 2015 Financial auditInternal auditAdvisory 123 Implementation projects 5 Tax and legal services 4 Forensic services 6

14. PwC Key application areas Process mining @ PwC 14 September 2015 Financial auditInternal auditAdvisory 123 Implementation projects 5 Tax and legal services 4 Forensic services 6

15. PwC Challenges Process mining @ PwC 15 September 2015

16. PwC Key challenges Process mining @ PwC 16 September 2015 Project management Analysis of ‘spaghetti’ processes 1 2 Completeness of analysis 3 Horizontal vs vertical development 4

17. PwC Key challenges Process mining @ PwC 17 September 2015 Project management Analysis of ‘spaghetti’ processes 1 2 Completeness of analysis 3 Horizontal vs vertical development 4

18. PwC Cost of coming back Process mining @ PwC 18 September 2015 Business understanding Data understanding Process mining Evaluation Deployment Cost Phases Agile project management Team and needed competences Time management Budget management

19. PwC Project scope Process mining @ PwC 19 September 2015 Question- based projects Problem- based projects Data-based projects Reduce the cost of coming back Hypothesis testing Solution

20. PwC Key challenges Process mining @ PwC 20 September 2015 Project management Analysis of ‘spaghetti’ processes 1 2 Completeness of analysis 3 Horizontal vs vertical development 4

21. PwC 3. Spaghetti processes 21 Structured (Lasagna)Unstructured (Spagetti) Limit process complexity Process mining @ PwC

22. PwC Key challenges Process mining @ PwC 22 September 2015 Project management Analysis of ‘spaghetti’ processes 1 2 Completeness of analysis 3 Horizontal vs vertical development 4

23. PwC Key challenges Process mining @ PwC 23 September 2015 Project management Analysis of ‘spaghetti’ processes 1 2 Completeness of analysis 3 Horizontal vs vertical development 4

24. PwC Link to research Process mining @ PwC 24 September 2015

25. PwC Selected areas of scientific research Process mining @ PwC 25 September 2015 Online predictions and recommendations Inter-organizational configurable processes Multi-dimensional process models Clustering methods (in audit context) 1 2 34

26. PwC Selected areas of scientific research Process mining @ PwC 26 September 2015 Online predictions and recommendations Inter-organizational configurable processes Multi-dimensional process models Clustering methods (in audit context) 1 2 34

27. PwC Organisations and processes Process mining @ PwC 27 September 2015 Activity

28. PwC Picard, W., A Formalization of Social Requirements for Human Interactions with Service Protocols, in: Information Sciences, vol. 283, Elsevier, 2013 Process mining @ PwC 28 September 2015

29. PwC Selected areas of scientific research Process mining @ PwC 29 September 2015 Online predictions and recommendations Inter-organizational configurable processes Multi-dimensional process models Clustering methods (in audit context) 1 2 34

30. PwC Selected areas of scientific research Process mining @ PwC 30 September 2015 Online predictions and recommendations Inter-organizational configurable processes Multi-dimensional process models Clustering methods (in audit context) 1 2 34

31. PwC PwC Process Intelligence Process mining @ PwC 31 September 2015 Process Insight Process Health Check Process Monitoring Process mining

32. PwC Selected areas of scientific research Process mining @ PwC 32 September 2015 Online predictions and recommendations Inter-organizational configurable processes Multi-dimensional process models Clustering methods (in audit context) 1 2 34

33. PwC Conclusions Process mining @ PwC 33 September 2015

34. PwC Conclusions Process mining @ PwC 34 September 2015 Process mining is a universal approach used as a part of many PwC services Rapidly developing area – practice closely linked to research Many approaches under development to address key project challenges and demonstrate value to client Process mining is not a standalone service itself Key challenges are linked to management of process mining project complexity – it is not the analysis that is complex

35. © 2015 PricewaterhouseCoopers. All rights reserved. “PricewaterhouseCoopers” refers to the network of member firms of PricewaterhouseCoopers International Limited, each of which is a separate and independent legal entity. Zbigniew Paszkiewicz, Ph.D. Manager zbigniew.paszkiewicz@be.pwc.com Mobile: +32 491 62.17.81 System and Process Assurance Data Assurance Group LinkedIn: https://www.linkedin.com/in/zpaszkiewicz Research Gate: http://www.researchgate.net/profile/Zbigniew_Paszkiewicz/ Thank you!