1. Willie Clinton Account Director – Public Sector 30 th March 2012 Troubled Families – Data Integration

2.  VisionWare background  Troubled Families Data Challenges  Master Data Management Why we need MDM  MultiVue Creating the single view  ISA application Involvements / chronology  Prism Visualisation of data

3.  Specialist in Integration Solutions and Master Data Management (MDM) “A set of processes and tools that consistently define and manage the master data (i.e. non-transactional data entities) of an organisation.”  MDM applied to ‘people’ is Customer Data Integration (CDI) “Consolidating and managing customer information from all available sources providing consistent access to the most current and complete view of customer data.”  MDM/CDI is an essential element of any Customer Index or Single Customer View solution VISIONWARE PersonNameIdentifierD-O-BNameAddr

4. Dept of Social Services, Greenville, South Carolina:- “Your food stamps will be stopped from March because we received notice that you passed away... God bless you....” “You may reapply if there is a change in your circumstances....”

5.  London Borough of Newham: Achieved 95% first contact resolution and detection of £1.5M of benefit fraud.  London Borough of Lambeth: Saving up to £1.75m per annum.  Wakefield Council: Reduce call handling times by 40%.  West Lothian Council: Saves £3m annually with more effective care for children & adults Out of 17 worldwide vendors - VisionWare ranked #1 for customer satisfaction Awards through West Lothian and LB Hammersmith & Fulham

6. Reduce the costs associated with at risk families With the government’s recent announcement on troubled families, now is the time to address the issue of understanding and identifying who the problem families are in your region and delivering targeted services to prevent multiple problems – early interventions.

7. 1)Identifying a troubled family – Troubled families are households who:  Are involved in crime and anti ‐ social behaviour (ASB)  Have children not in school  Have an adult on ‘out of work’ benefits  Cause high costs to the public purse 2) Ensuring a single, accurate view of child/adult/family 3) How do we join up the data across agencies?

8.  Success measures include:  Children back to school  Reduction in criminal and anti-social behaviour  Parents on the road back to work  Reduce the costs to the tax payer and local authorities

9. Typical parties involved in sharing data:  Local Authorities  NHS  DWP  Fire and rescue  Police  3 rd parties  Schools  Charities

10. Integration Engine  ………….. Users

11.  MultiVue creates a matched/merged SCV  A cost effective federated approach to get the SCV Enterprise wide master index with real-time accurate data about clients where data remains in source systems. No Data Warehouse or Re-Engineering!  End-User Adaptable Make your own adjustments to matching thresholds  Visual decisions Matches are highlighted  The SCV supports Multi-Channels

12. MultiVue provides:- – Data Profiling & Analysis – Data Matching & Merging – Deterministic and Probabilistic Matching e.g. Exact String-like Soundex (sounds like) Synonym matching Date ranging Edit Distance Frequency bias – Data Visualisation – Includes Adaptors for common applications

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14.  Prism is a data visualisation product Provides a graphical representation of textual information Provides an intuitive and graphical method for the navigation of data Support for drill-downs, groupings and decomposition analysis  Prism supports viewing and modification of base data

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26. We are helping Local Authorities in the UK to identify who the problem families are. The ISA application provides a single real-time view of a child and family across agencies such as Education, Social Work, Police, YOT. This accurate and trustworthy view allows you to see a history of interactions with other agencies to deliver outcomes and results that are cost effective and timely. ISA helps you to:  Identify at risk children and families  Reduce the costs of managing complex families  Improve outcomes for children and families with correct interventions  Early interventions lead to reduced costs and improved outcomes  Reduce reporting times on children and families  Improve productivity of case work

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40.  MultiVue:- Creates the matched & merged single view of every person across disparate systems  Prism:- Shows the family ‘eco-system’ in a visual context – people, household, relationships etc.  ISA Application:- Chronology of events/involvements showing services being delivered, professionals involved – for intervention, improved services

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