1. Online Services 1 1 1

2. 1 Think of all the different things that everyone does online This topic is simply about organising them into types of services Let’s look at some examples...

3. Online Services 1 1

4. 1 Means all the services that people use to keep in touch Technically, that means they’re moving data, such as text, images, video and audio Communication

5. Online Services 1 1 Can’t access if don’t have a connection to the Internet Some people post inappropriate material Trolls & cyberbullies Communication Advantages Disadvantages Services often free to sign-up Services usually have global reach

6. Online Services 1 1 Means services that give ‘live’ updates That’s the latest up-to-date information Travel - planes, trains, cars Also weather Real-time Information

7. Online Services 1 1 Can’t access if don’t have a connection or a mobile signal Downtime makes service look unreliable Real-time information Advantages Disadvantages Helps people plan their journeys Can access while on the move

8. Online Services 1 1 Commerce means business So these services involve money in some way Online shopping (retail) Auctions (e-bay) Online banking Publishing (e-books, Kindle) Commerce

9. Online Services 1 1 Must have Internet connection Frauds & cons still done by criminals Online retail is changing the face of traditional town centres Commerce Advantages Disadvantages More convenient than traditional methods eg delivery means don’t have to leave home Improved security on services

10. Online Services 1 1 Government

11. Online Services 1 1 Government

12. Online Services 1 1 Means ‘official’ services National government Local councils Paying tax Student finance Government

13. Online Services 1 1 ‘Digital divide’ issue with public services – not everyone is online and confident in using computers Government Advantages Disadvantages More convenient way for people to pay tax bills etc

14. Online Services 1 1 So what kind of BASIC questions could you be asked about online services? Let’s look at some basic examples... Questions

15. Online Services 1 1 People use the Internet to check travel details for roads, trains & planes. The image shows an example of a flight status update page. Traffic reports is an example of which of these? Click on one of the boxes Commerce Entertainment Real time information Education Newtown Airport Arrivals Paris BA765 Landed 08.45 Rome AA765 Delayed 09.30 Berlin BA765 On Time 10.45

16. Online Services 1 1 People use the Internet to pay some of their taxes online. The image shows an example of the logon page for an income tax site. Paying your taxes online is an example of which of these? Click on one of the boxes Business Government Entertainment Download services

17. Online Services 1 1 Many people use the Internet to carry out tasks for shopping and banking. The image shows an example of an Internet banking site. Internet banking is an example of which of the following? Click on one of the boxes Social networking An online service File sharing An Internet browser

18. Online Services 1 1 Which one of these is not a real-time online service? Instant messaging Pollen count website Live bus timetable News app

19. Online Services 1 1 1