1. VMware Virtualization for Business Continuity and Disaster Recovery Your Name Your Title Q4 2009

2. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Agenda How VMware Addresses Business Continuity Considerations for Disaster Recovery Site Recovery Manager Next Steps

3. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Business Continuity: The Big Picture Availability expectations continue to increase RTO’s decreasing from >24 hours to <12 hours Cost of downtime continues to rise Increasing dependence on x86 infrastructure Business Continuity = Minimizing Downtime Almost 60% of surveyed companies incurred significant financial damage as a result of systems failure in the past year -- Economist Intelligence Unit 2.5 1.0 0.0 $Millions per Hour 1.5 2.0 0.5 EnergyTelecom Manufacturing Average Financial SvcsITInsuranceRetailPharma Source: META Group Cost of Downtime Per Hour

4. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Requirements for Building Business Continuity Solutions Built on a reliable platform Protection across operating systems and applications Independent of physical infrastructure Protection against a broad spectrum of downtime causes Over 85% of customers using for production applications No reliance on OS or arbitrary drivers Application and OS independent protection Hardware-independent protection Protection against planned and unplanned downtime Protection against component, server, data, and site failures

5. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Transforming the Cost and Complexity of Business Continuity Cost Uptime Entry-Level Server High-End Server Failover Cluster Fault-Tolerant Configurations Mirrored Sites Traditional solutions are costly and complex Point solutions tied to HW, OS, or applications VMware reduces cost and complexity at each business continuity level Integrated with the vSphere platform HW, OS, app independent  Encapsulation  VMotion  VMware HA  Shared Redundancy  DRS  VMware FT  Site Recovery Manager  Isolation

6. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. VMware Offers Protection At Every Level NIC Teaming, Multipathing VMware Fault Tolerance, High Availability, DRS Maintenance Mode, VMotion Storage VMotion Site Recovery Manager Component Server Storage Data Site VMware Data Recovery, VMware Ready Data Protection solutions from third-party partners Protection against hardware failures Planned maintenance with zero downtime Protection against unplanned downtime and disasters VMFS

7. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Key Benefits Eliminate downtime for common maintenance No application or end user impact Freedom to perform maintenance whenever desired Key Benefits Eliminate downtime for common maintenance No application or end user impact Freedom to perform maintenance whenever desired Protection Against Planned Downtime Server Maintenance VMotion & DRS Maintenance Mode Migrate running VMs to other servers in the pool Automatically distribute workloads for optimal performance Storage Maintenance Storage VMotion Migrate VM disks to other storage targets without disruption

8. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Protection Against Unplanned Downtime Component Failure Leverage redundant network and storage connections Share redundancy across workloads Server Failure Automatic restart of virtual machines; VMware High Availability automatically restarts VMs on other servers in the pool Continuous protection with VMware Fault Tolerance Site Failure Automated failover with VMware vCenter Site Recovery Manager X

9. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. VMware FT Hardware Failure Tolerance UNPROTECTED Application Coverage AUTOMATED RESTART CONTINUOUS 0% 10% 100% with VMware HA Transforming Availability MANUAL RESTART

10. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. App OS App OS App OS XX App OS App OS App OS App OS X No complex clustering or specialized hardware required Single common mechanism for all applications and operating systems Single identical VMs running in lockstep on separate hosts Zero downtime, zero data loss failover for all virtual machines in case of hardware failures Integrated with VMware HA/DRS VMware ESX VMware Fault Tolerance – New in vSphere 4! FT HA

11. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Agenda How VMware Addresses Business Continuity Considerations for Disaster Recovery Site Recovery Manager Next Steps

12. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Challenges of Traditional Disaster Recovery Complex recovery processes and infrastructure Dependent on perfect training, documentation, and execution Failure to meet recovery requirements > Recovery takes days to weeks > Recovery tests often fail > Significant IT time and resources consumed Failure to meet recovery requirements > Recovery takes days to weeks > Recovery tests often fail > Significant IT time and resources consumed ? ? ? ? ? ? ? ?

13. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Reducing the Risk of Disaster Recovery Failures Drivers of risk to the recovery process New applications or changing app/infrastructure configuration Gap between current configuration and last revision of the DR plan Human error and manual steps during DR testing & failover Availability of key DR staff Lengthy recovery time Increasing complexity of managing the DR solution The downside of these risks Lost business & productivity for each hour of downtime (Unpredictable) staff overtime Application end-users disrupted by testing & outages; inability to meet SLAs

14. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Reducing and Managing Recovery Risk During the testing gap, organizations can’t be sure that they can recover the current IT environment A failover scenario may take days or weeks to complete, leaving the business at extreme risk Virtualization & DR Automation Greatly Reduce Recovery Risk Unproven Recoverability Time DR Test Changes to Applications & Infrastructure Configuration TESTING GAP Recovery Risk IT Environment without Virtualization & DR Automation Recovery Risk DR Test Time Virtualization + DR Automation Virtualization Frequent DR Testing

15. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Key Features of Virtualization for Disaster Recovery Encapsulation All information about a system is stored as data on disk Entire systems can be protected with data protection tools Hardware-Independence Reliably recover a virtual machine to any hardware Enable waterfalling of equipment to recovery site Resource Pooling Transparently share and allocate hardware resources Automatic resource optimization Partitioning and Consolidation Reduced hardware requirements at production and DR site Can use higher consolidation ratios at DR site

16. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Advantages of Virtual Disaster Recovery VMware is a true enabler for Disaster Recovery Virtual machines are portable Virtual hardware can be automatically configured Test and failover can be automated (minimizes human error) The need for idle hardware is reduced Costs are lowered, and the quality of service is raised

17. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Building Better Disaster Recovery Solutions Management Simplify and automate implementation, testing, and execution of recovery process Data Provide full protection of configuration, OS, and application data Infrastructure Reduce cost and complexity of providing infrastructure necessary to ensure successful recovery

18. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Infrastructure Challenges of Traditional Recovery Fastest, most reliable recovery requires duplicating infrastructure Same servers, same network configuration, etc. Requires ongoing management Idle infrastructure at recovery site Difficult to share Time-consuming to repurpose Recovery Production Organizations spend significant time and money on recovery infrastructure that is rarely used

19. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Reduce Cost and Complexity of Recovery Infrastructure Eliminate hardware dependencies Reduce risk of failures during recovery Reduce ongoing management burden Reduce infrastructure requirements Consolidate production and recovery Reuse servers from production for recovery Turn recovery site into productive resource Leverage recovery site for other workloads Resource guarantees ensure predictable resource allocation VMware Production VMware Recovery Test/DevFailover

20. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Improving Data Protection Traditional backup Disruptive to applications and users Slow, complex process for full restore Hardware dependencies complicate restore Backup with VMware vSphere Non-disruptive to applications & users Enables off-host, off-LAN backup with standard backup software via vStorage APIs for Data Protection Enables image and file-level backup of virtual machines VMware enables scalable, non-disruptive backup and simple, reliable restore to any hardware VM Snapshot OS APP ESX OS APP OS BACKUP APP Backup Job OS APP Tape or disk

21. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. VirtualCenter Copyright © 2005 VMware, Inc. All rights reserved. VMware Data Recovery – New in vSphere 4! Copyright © 2005 VMware, Inc. All rights reserved. Agent-less, disk-based backup and recovery of your VMs VM or file level restore Incremental backups and data de-dupe to save disk space Quick, simple and complete data protection for your VMs Centralized Management through VMware Infrastructure client Cost-effective use of storage for backup data 1. Backup 2. Restore 1.VM goes down 2.Select VM images/files to recover 3.Restore…VM running in seconds X 1.Schedule backups via VC 2.Snapshots taken 3.Data de-duped and stored vCenter Server X De-duplicated Storage vCenter Server

22. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. VMware Data Recovery Key Components vCenter Server integration -vSphere Client Plugin -Wizard driven backup and restore job creation -Automatically import virtual machine inventory -Awareness of HA/VMotion/DRS -Leverage vCenter licensing engine VMware vSphere -VSS support via VMware Tools -Changed block tracking functionality allows backups to be more efficient Destination Storage -Any VMFS storage: DAS, NFS, iSCSI or Fibre Channel storage plus CIFS shares as target -All backed up virtual machines are stored in a deduplicated datastore Backup and Recovery Appliance -Linux appliance in OVF format - leverages vStorage API for Data Protection to discover, manage backup and restore -First backup is full VM, then incremental forever -VM or file level restore VMware vCenter Server

23. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Improved Recovery with VMware Data Recovery Backups and restores can run simultaneously Highly customizible image level restore Replace a lost VM Restore to a different location/datastore Select disks to restore Fast “roll back”: Use change tracking to roll back a virtual disk/Virtual Machine to an earlier state Only transfers modified blocks for fast restore Restore Rehearsal: Run a restore of a VM to a different datastore and disable networking

24. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Simplifying the Disaster Recovery Process Eliminate recovery steps No operating system re-install or bare-metal recovery No time spent reconfiguring hardware Standardize recovery process Consistent process independent of operating system and hardware Configure hardware Install OS Configure OS Install backup agent Start “Single-step automatic recovery” Restore VM Power on VM Physical Virtual 40+ hrs < 4 hrs

25. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. VMware for Disaster Recovery “Using VMware Infrastructure in our disaster recovery plans, we’ve been able to reduce the time it takes to recover our critical systems by 50 percent.” -- Ted Duncan, Education Datacenter, Florida Department of Education Customers Press VMware Infrastructure “Best Disaster Recovery Product of 2006” (TechTarget) 55% of customers using virtualization for BC/DR (#1 reason for virtualization behind consolidation/resource utilization) VMware Site Recovery Manager 2008 Gold Award for Backup and Disaster Recovery Software and Services (Storage Magazine)

26. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Agenda How VMware Addresses Business Continuity Considerations for Disaster Recovery Site Recovery Manager Next Steps

27. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. VMware vCenter Site Recovery Manager Simplifies and automates disaster recovery workflows: Setup, testing, failover Turns manual recovery runbooks into automated recovery plans Provides central management of recovery plans from the VMware vSphere Client Works with VMware vSphere to make disaster recovery rapid, reliable, manageable, affordable Site Recovery Manager leverages VMware vSphere to deliver advanced disaster recovery management and automation

28. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Disaster Recovery Scenarios with Site Recovery Manager Failover to passive DR site Failover to active DR site Bidirectional failover Local failover Production Recovery Production Recovery Production Most common traditional scenario Very expensive architecture Leverage recovery infrastructure for test, development, training Reduces sunk cost of recovery site Production applications at both sites Each site acts as the recovery site for the other Less common scenario Protection against large localized failures in datacenter

29. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Deployment Topologies Standard Deployment: 1:1 mapping between each protected site and its recovery site Shared Recovery Sites: Multiple sites can be protected by a single, shared recovery site Leverage for remote office/branch office topologies New in SRM 4.0!

30. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Site1 vCenter Site1 SRM-A Site1 SRM-B site pairing Site2 vCenter Site2 SRM-A Site3 vCenter Site3 SRM-B site pairing Shared Recovery Site Scenario Shared Recovery Site

31. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Site Recovery Manager Key Components Storage Servers VMware vSphere vCenter Server Site Recovery Manager Storage Servers VMware vSphere Virtual Machines vCenter Server Site Recovery Manager Virtual Machines Site Recovery Manager >Manages and monitors recovery plans >Tightly integrated with vCenter Server VMware vSphere >Requires supported version of ESX >Requires supported version of vCenter Server Storage >iSCSI, FibreChannel or NFS storage Storage Partner Replication >Integrated via replication adapters created, certified and supported by replication vendor Partner Replication New in SRM 4.0!

32. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Integrated Management of Disaster Recovery Managed through vCenter plug-in Key configuration steps

33. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Disaster Recovery Setup Integrate with replication Identify which virtual machines are protected by replication configuration Map recovery resources Server resources, network resources, management objects Create recovery plans For virtual machines, applications, business units Convert manual runbook to pre-programmed response Customizable with scripting and callouts Simplify configuration of recovery infrastructure and process Simplify coordination of replication with virtual environment Site A Site B Replication

34. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Creating and Editing Recovery Plans Recovery plans for failure scenarios Recovery plan editor

35. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Testing Create isolated test environment Snapshot replicated LUNs before test Change all virtual machines to a test port group before powering them on Automate test execution Using recovery plan created during setup Customizable for testing with extra breakpoints and callouts for test Log test execution Reset environment after test Power off and delete any test VMs Delete snapshots of replicated LUNs Non-disruptive testing of recovery plans Testing can incorporate existing/non-virtual DR tools and processes Site B

36. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Testing and Executing Recovery Plans Steps in recovery plan Status and time stamps When to execute User confirmation message

37. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Site B Site A Replication Failover Automation Detect site failures Raise alert when heartbeat lost Initiate failover User confirmation of outage Granular failover initiation Manage replication failover Break replication Make replica visible to recovery hosts Execute recovery process Use pre-programmed plan Provide visibility into progress Automation for failover process Real-time, step-by-step visibility into execution progress

38. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Site B Failback Configuring Failback Original site is again operational Set up replication in reverse Reconfigure SRM so that the original site is now the recovery site Create new recovery plan for failback Executing Failback Test and execute automated failback with Site Recovery Manager to restore operation at original site Restoring Protection Configure replication so that protected VMs are replicated to recovery site Recreate and test recovery plans Controlled and automated failback using SRM Site A Original SiteRecovery Site Reverse Replication

39. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Failover / Failback Initiation

40. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Simplified Compliance Self-documenting recovery plans Centrally managed Always current Easier testing Ensure recoverability with realistic testing Auditable testing and failover View and export recovery plans, tests, execution

41. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Site Recovery Manager Licensing License SRM for what you protect No extra licenses required for failback vSphere licenses required for both sites Example 2: Licenses for bi-directional protection 2 vCenter Server instances 6 processors VMware vSphere (4 processors for Site A, 2 for Site B) 6 processors Site Recovery Manager Example 1: Licenses for single-direction protection 2 vCenter Server instances 6 processors VMware vSphere (4 processors for Site A, 2 for Site B) 4 processors Site Recovery Manager VMware vSphere 2-proc VMware vSphere 2-proc

42. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Agenda How VMware Addresses Business Continuity Considerations for Disaster Recovery Site Recovery Manager Next Steps

43. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Why VMware Software for Business Continuity Expand protection Any workload in a virtual machine can be protected with minimal incremental effort and cost Slash planned downtime Zero-downtime hardware maintenance Non-disruptive virtual machine disk migration Minimize unplanned downtime Platform reliability built-in Automatic restart after server or OS failure Manageable, automated disaster recovery

44. Copyright © 2009 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. Site Recovery Manager – Customer References Learn more at www.vmware.com/customers/storieswww.vmware.com/customers/stories “If your organization is already taking advantage of virtualization, then adding Site Recovery Manager to handle disaster recovery is a no-brainer.” Jerry Wilkin Senior Systems Administrator, Dayton Superior Corporation

45. VMware BC/DR Service Offerings VMware vCenter Site Recovery Manager Jumpstart The VMware vCenter Site Recovery Manager Jumpstart provides you with a proof-of-concept, on-site installation and configuration of SRM. 3 days on-site, 5 participants max Plan and Design for VMware vCenter Site Recovery Manager The Plan and Design for VMware vCenter Site Recovery Manager service provides a comprehensive architectural design for SRM that addresses your requirements, accommodates VMware vSphere dependencies Offered in 3-tiers as a soft-bundle

46. Where Can I Learn More? vCenter Site Recovery Manager Product Page – www.vmware.com/products/srmwww.vmware.com/products/srm Overview, datasheet, webinars, docs, community links Free 60-day Evaluation – all you need to get started! Business Continuity Solutions from VMware – www.vmware.com/solutions/continuitywww.vmware.com/solutions/continuity VMbook on BC/DR – www.vmware.com/resources/techresources/1063www.vmware.com/resources/techresources/1063 External Resources Administering VMware Site Recovery Manager book by Mike Laverick – http://www.lulu.com/content/4343147 http://www.lulu.com/content/4343147

47. Questions?

48. What’s New in Site Recovery Manager 4.0? Support for NFS-based storage replication solutions In addition to existing support for iSCSI and FibreChannel solutions, Site Recovery Manager now supports replication solutions which use NFS Compatibility with vSphere 4.0 Easily protect virtual machines running on ESX 3.x* and/or 4.0 hosts Site Recovery Manager 4.0 requires and is optimized for vCenter Server 4.0 * Check product documentation for details on which specific versions of ESX 3.x are supported by SRM. Many-to-one failover with “shared recovery sites” Protect multiple sites using a single, shared recovery site Simplified architecture requires only a single instance of vCenter Server at the shared recovery site to manage the recovery of all the protected sites.