1. © 2010 Cisco Systems, Inc. All rights reserved.This document is Cisco Confidential. For Channel Partner use only. Not for distribution. Presentation_ID Confidential: For Cisco Internal and Partner Use Only Services and Warranty for Cisco Catalyst 2960-S, 3750-X & 3560-X Series Switches

2. © 2010 Cisco Systems, Inc. All rights reserved.This document is Cisco Confidential. For Channel Partner use only. Not for distribution. Presentation_ID 2 Effective March 17, 2010: As part of the Borderless Network launch, Cisco ® is introducing an Enhanced Limited Lifetime Hardware Warranty (E-LLW) on the new Catalyst ® 2960-S, 3750-X and 3560-X Series switches. These new switches will be covered by the existing software policy. Important Dates Channel Launch External Launch Action March 2, 2010 March 17, 2010 Date

3. © 2010 Cisco Systems, Inc. All rights reserved.This document is Cisco Confidential. For Channel Partner use only. Not for distribution. Presentation_ID 3 Catalyst 2960-S and 3K-X Series Overview Operational Excellence Workplace Experience Pervasive Security Sustainability 2960-S 3560-X and 3750-X  FlexStack  Auto Smartports  Hardware diagnostics  GigE Full PoE  10G SFP+  Wired location  Identity  Catalyst integrated security features  EnergyWise  Low power consumption  Modular uplinks  Network services module  Tiered IOS  Full PoE+  Link security  Role based access control  StackPower  Redundant power supply and fans Strategic Intent  Aggressively compete  Leadership in platform/system innovation  Accelerate enterprise/commercial refresh

4. © 2010 Cisco Systems, Inc. All rights reserved.This document is Cisco Confidential. For Channel Partner use only. Not for distribution. Presentation_ID 4  Cisco ® Catalyst ® 2960-S, 3750-X, and 3560-X Series Switches will launch with an enhanced limited lifetime hardware warranty (E-LLW).  E-LLW extends warranty coverage and supports customers’ basic parts replacement and technical support needs. For comprehensive technical support, customers should add a service contract that meets their business requirements.  Original end user customers with Base IOS ® software licenses are entitled to maintenance updates and bug fixes through the Catalyst software policy.  E-LLW is being made available at this time only on the 2960-S, 3750-X, and 3560-X in response to customer needs in the segments served by these products. Existing wiring closet switches will continue to be covered by the Limited Lifetime Warranty (LLW). Warranty and Software Policy

5. © 2010 Cisco Systems, Inc. All rights reserved.This document is Cisco Confidential. For Channel Partner use only. Not for distribution. Presentation_ID 5 Cisco and Partner Services for Next Generation Catalyst Fixed Switches  Cisco Services for Energy Management Manage and lower energy consumption, increase data center efficiency, and get the most from Cisco EnergyWise software  Cisco TrustSec Readiness and Deployment Service Help customers more quickly and cost-effectively deploy a fully integrated authentication and access solution  Cisco Network Optimization Service Build business success by improving network performance, preparing the infrastructure for change, and helping customers succeed with new technologies Professional Services NEW

6. © 2010 Cisco Systems, Inc. All rights reserved.This document is Cisco Confidential. For Channel Partner use only. Not for distribution. Presentation_ID 6 Cisco and Partner Services for Next Generation Catalyst Fixed Switches Technical Services  Cisco SMARTnet Service Helps businesses resolve mission critical problems with direct access anytime to Cisco network experts and award-winning resources  Cisco Smart Foundation Service Provides entry-level support to small and medium- sized businesses to help them maintain network reliability and minimize disruption to business  Cisco Smart Care Service Accelerates quoting and helps partners and distributors differentiate and profit from the smart services model. Smart Care is only available as a collaborative service  SP Base Helps service provider customers improve productivity, increase operational efficiency, and extend the life of network assets. SP Base is only available directly from Cisco  Software Application Support plus Upgrades Application support services are essential for keeping software applications such as Cisco EnergyWise available, secure, and operating at optimal performance  Remote Management Services Simplify the ongoing management of Cisco Advanced Technologies, enhance business benefits, and significantly reduce Total Cost of Ownership (TCO) for customers  Focused Technical Support Provides priority network support services to expedite issue resolution and enhance operational efficiency

7. © 2010 Cisco Systems, Inc. All rights reserved.This document is Cisco Confidential. For Channel Partner use only. Not for distribution. Presentation_ID 7 Compelling Whole Offer Product, E-LLW, IOS Update Policy, and Services Available at FCS. Announced to customers March 17, 2010 Hardware Warranty Catalyst 2960-S, 3560-X and 3750-X Series switches have Enhanced Limited Lifetime Hardware Warranty Lifetime IOS software updates (Base image) More competitive SMARTnet pricing Cisco Services for Energy Management TrustSec Readiness and Deployment Service Software Policy Service Package NEW

8. © 2010 Cisco Systems, Inc. All rights reserved.This document is Cisco Confidential. For Channel Partner use only. Not for distribution. Presentation_ID 8 Match the Buyer to the Right Product Buyer Product and Services to Position IT Strategist Best of Breed Bargain Buyers  Catalyst 3750-X & 3560-X  Professional Services  Support Services: Smart Care, SMARTnet, Focused Technical Support, Remote Management Service  Catalyst 3750-X & 3560-X  Professional Services  Support Services: SMARTnet  Catalyst 3750-X & 3560-X LAN Base or Catalyst 2960-S  Support Services: Smart Foundation, SMARTnet  Business agility and continuity; global expansion  Deliver new services  Regulatory compliance  Lower operational complexity and costs  Energy management  Expanding volume and traffic bandwidth requirements  Maximum business uptime  Pervasive security  Optimized operations  More for less—Cisco value  Converged networks at affordable price  Lowest TCO  Simplify operations  Brand, experience  End-to-end solutions  Reliability, services  Future proof (BN story)  Latest, best features  High performance and ease of use  Interest in systems capabilities  All-in price  Low TCO, High ROI  Included support  Today’s needs Reasons to MigrateDescription

9. © 2010 Cisco Systems, Inc. All rights reserved.This document is Cisco Confidential. For Channel Partner use only. Not for distribution. Presentation_ID 9  New switches will launch with services promotions that offer increased value to customers and reduce TCO  Improved SMARTnet pricing simplifies ordering and provides more competitive TCO  E-LLW helps optimize TCO by lowering the cost of entry into Cisco’s Borderless Network architecture  Combination of E-LLW and services deliver options to customers, allowing them to utilize the Cisco industry- leading services that meet their needs Benefits to Customers

10. © 2010 Cisco Systems, Inc. All rights reserved.This document is Cisco Confidential. For Channel Partner use only. Not for distribution. Presentation_ID 10  More competitively positions the Cisco Catalyst 3750-X, 3560-X, and 2960-S with improved TCO  Services attach rate metrics can only be positively impacted when a partner sells services on new switches  If a customer chooses not to buy services, attach rate metrics will not be negatively affected Benefits to Partners

11. © 2010 Cisco Systems, Inc. All rights reserved.This document is Cisco Confidential. For Channel Partner use only. Not for distribution. Presentation_ID 11 LLW Compared to E-LLW Devices Covered Cisco Enhanced Limited Lifetime Hardware Warranty Warranty Duration Cisco Catalyst 2960-S, 3560-X, and 3750-X Series Switches * IOS ® Base maintenance updates and bug-fixes are entitled on Cisco Catalyst wiring closet switches through the software update policy. Warranty provides only that media is defect-free and the software substantially conforms to its published specifications. Cisco Limited Lifetime Hardware Warranty Hardware Replacement Advance hardware replacement with next business day delivery where available. Otherwise, same day ship. Actual delivery time depends on customer location TAC Support 8x5 coverage during local business hours for basic configuration, diagnosis and troubleshooting of device level problems for up to a 90-day period Cisco.com Access Guest access only to Cisco.com IOS Software Updates Updates for Base IOS images as described in software policy* Cisco ® Catalyst ® 2960, 2975, 3560, 3750, and Express 5xx Series Switches. Cisco Catalyst 3560-E, 3750-E, 4500, 4500-E Series Switches sold on or after May 1, 2009 As long as the original end-user customer continues to own or use the product. (Fan and power supply are limited to 5 years.) Advance replacement shipped from Cisco within ten business days. Actual delivery time depends on customer location Not included Guest access only to Cisco.com Updates for Base IOS images as described in software policy* As long as the original end-user customer continues to own or use the product. (Fan and power supply are limited to 5 years.)

12. © 2010 Cisco Systems, Inc. All rights reserved.This document is Cisco Confidential. For Channel Partner use only. Not for distribution. Presentation_ID 12 Cisco Technical Services More Protection Than Warranty Service Element Cisco ® Smart Foundation Duration of Coverage As long as the original end-user customer owns the product or five years from announcement of EoL except for fan and power supply which are covered for 5 years * Cisco or its service center will use commercially reasonable efforts to ship a replacement for next business day delivery where available. Replacement product is shipped to same address as original product. Renewable one, three, and five year contracts Cisco Technical Assistance Center (TAC) Support 90-days 8x5 accessBusiness hours access to SMB TAC (access levels vary by region) Online Support/ Web Access Unregistered access onlyAvailable through Smart Foundation Portal Advance Hardware Replacement Next business day delivery* as available, otherwise same day ship Next business day delivery as available, otherwise same day ship IOS Updates Updates and bug fixes for Base IOS software images provided through Catalyst software policy Base IOS updates and bug fixes provided through software policy Renewable one, three, and five year contracts, depending on product family 24x7 coverage for the duration of the contract period Direct 24x7 registered access Next business day, 8x5x4, 24x7x4, 24x7x2 delivery options as available Updates for any licensed feature set, including premium images Onsite Support No SMARTnet Onsite Service option available Cisco SMARTnet ® Service Enhanced Limited Lifetime HW Warranty

13. © 2010 Cisco Systems, Inc. All rights reserved.This document is Cisco Confidential. For Channel Partner use only. Not for distribution. Presentation_ID 13 Catalyst 2960-S and 3K-X Series Switches Technical Services Recommendations 2960S-LL Target Customer Segment Customers May Likely Choose the Following Service Offers  SMARTnet (and related services) cover hardware (chassis, interface cards and network service module) + IOS software  All the services are available for each type of switch  Smart Care and Remote Management Service are not available in all theaters  Smart Care is only available as a collaborative service. Platform 2960S-LB 3560X-LB 3560X-IPB 3560X-IPS 3750X-LB 3750X-IPB 3750X-IPS Smart Foundation / Cisco SMARTnet Service Cisco SMARTnet Service Smart Foundation / Cisco SMARTnet Service Cisco SMARTnet Service Smart Foundation / Cisco SMARTnet Service Cisco SMARTnet Service Smart Care / SMARTnet / Focused Technical Support / Remote Management Service IT Strategist Bargain Buyer Best of Breed Bargain Buyer Best of Breed Bargain Buyer Best of Breed Bargain Buyer IT Strategist Smart Care / SMARTnet / Focused Technical Support / Remote Management Service

14. © 2010 Cisco Systems, Inc. All rights reserved.This document is Cisco Confidential. For Channel Partner use only. Not for distribution. Presentation_ID 14