1. AAMVA: Region 1 Conference License Security & Fraud Control Connecticut DMV Document Audit Web Application (“DAW”) Lynn C. Blackwell Division Chief July 19, 2012CT DMV 1

2. CT DMV: License Security & Fraud Control Overview of CT Real ID Compliance: Internal/External fraud control tools:  Facial recognition  Document Audit Web application 2

3. CT DMV: Real ID Compliance Real ID “full compliance” Select CT ID: October 3, 2011 Phased-in Compliance Plan  “Over-the-counter”  “Central issuance” – 12/31/2014 Prerequisites to Central Issuance  new information system  new license vendor 3

4. CT DMV: Real ID Compliance CT issues “non compliant” cards to: “Not For Federal Identification”  Renewing customers who CHOOSE not to re- verify their identity/legal presence  New applicants who meet identity/legal presence but have a short term length of stay (CT DMV does not have statutory authority to issue short term licenses – 6 year term only) 4

5. CT DMV: License Security & Fraud Control Facial Recognition 5

6. 1. Legacy Cleanse  Started 1/2006 w/ database of 9 million images  Completed: 4 th Q 2010  Revoked 8,000 credentials 2. One-to-one (at counter / not needed after central issuance) 3. One-to-many  Every new image  Law enforcement cases 4. Overnight Review  Continue to find multiple identity fraud – rate of 5 - 8 month 6

7. CT DMV: License Security & Fraud Control Document Audit Web Application 7

8. CT DMV: Document Audit Document Audit Web Application Document scanning for every NEW and VERIFIED Renewal DL or ID transaction (Document Checklist)  Identification  Legal Presence  CT residency System pushes sample number of transactions Document Integrity Unit (4) review FR & DAW 8

10. Document Web Application (“DAW”) Audit procedure: 1. Customer image(s) – all photos of same person. (documents, kiosk, final image) 3. Primary and secondary documents - Comply with Document Checklist 2. Customer name - documents for same name; any name change is supported by a document, or CT DMV naming policy 4. Document detail - any indicia of fraud (mark-outs, white-out, erasures…) 5. Non-U.S. Citizen – confirm SAVE approval and SSN or a SSA letter 10

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18. DAW: Transaction Error Types Law Enforcement Confidential 1. No SAVE - Non US Citizen, no SAVE 2. Documents – Docs not scanned, ripped, torn, illegible or scanned upside down, or obscured (too crowded on page) 3. Name – Full Middle not used, Name does not match Primary ID document 4. No Medical – CDL, no medical card scanned 5. SS Sign – SSCard scanned not signed 6. SS Card – ripped, torn, mutilated (risk of counterfeit) 7. Address – two different addresses, duplicate doc types, inadequate proof

19. CT DMV: License Security & Fraud Control Sample: 700 records, 90 failed : 12% Majority of issues are Non-critical Critical: Issuing VERIFIED to Non-US Citizens – with no SAVE (5)  Customer is recalled, transaction corrected or revoked  Error is reviewed with Examiner  Examiner is subject to full audit – check for fraud pattern Law Enforcement Confidential

21. Fraud Control Law Enforcement Confidential Encourage Branch Managers to: Tell employees about DAW Use DAW report to coach and train Reinforce the existence of the Audit

22. Fraud Control Law Enforcement Confidential We ask Managers: Where do you think we are at risk of fraud? What do you see in branch offices that make you nervous? What should we be doing that we are not doing?

23. Fraud Control Law Enforcement Confidential Ask Managers to pay attention to:  Repeat visitors & the examiners they seek  Exchanging queue numbers  Allowing others to go ahead  Other patterns, curious events

24. AAMVA: Region 1 License Security & Fraud Control Connecticut DMV Document Audit Web Application (“DAW”) Lynn C. Blackwell Division Chief July 19, 2012CT DMV 24