1. 3.14 X AXIS 6.65 Station MARGIN 5.95 TOP MARGIN 4.52 CHART TOP 11.90 LEFT MARGIN 11.90 RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 Swachh Rail, Swachh Bharat Abhiyaan Assessment of Cleanliness at Major Railway Stations based on the Survey of Passengers Commissioned By Ministry of Railways, Govt of India, New Delhi 110001 Conducted by Indian Railway Catering & Tourism Corporation Through TNS India Pvt. Ltd.

2. 3.14 X AXIS 6.65 Station MARGIN 5.95 TOP MARGIN 4.52 CHART TOP 11.90 LEFT MARGIN 11.90 RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 Rail Budget Feb’ 2016 Taking forward the momentum on ‘Swachh Rail, Swachh Bharat’, we intend taking a string of measures to improve cleanliness at stations and trains……. “Ranking of A1 and A Classes of Stations based on a regular periodic third party audit and feedback from the passengers.” 2

3. 3.14 X AXIS 6.65 Station MARGIN 5.95 TOP MARGIN 4.52 CHART TOP 11.90 LEFT MARGIN 11.90 RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 Background Ministry of Railways decided to capture the perception of Passengers on cleanliness Standards at major Railway stations through a Professional Agency Objective - to identify the focus areas for improving cleanliness & develop a monitoring mechanism. 47 parameters on cleanliness were identified : − 22 on infrastructure & enabling provisions − 10 on processes & methodology − 15 on outcomes connected with cleanliness Task entrusted to IRCTC, who engaged M/s TNS India Pvt Ltd for conducting the Survey and Analysis. 3

4. 3.14 X AXIS 6.65 Station MARGIN 5.95 TOP MARGIN 4.52 CHART TOP 11.90 LEFT MARGIN 11.90 RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 Scope of the Survey Coverage 407 major stations across 16 Railway Zones A1 Category – 75 Stations A Category - 332 Stations Target Respondents Sample size Passengers waiting to board any train holding a ticket with PNR or UTS number 400 per A1 Station and 300 per A station (In all 1,34,564 passengers responded ) Add-on Responses Non-Railway service providers at stations Railway officials who are part of the Service Improvement Group (SIG) of stations Survey done from Jan.16 to Feb.5, 2016

5. 3.14 X AXIS 6.65 Station MARGIN 5.95 TOP MARGIN 4.52 CHART TOP 11.90 LEFT MARGIN 11.90 RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 Methodology & Significance  Passenger was asked to rate the station’s cleanliness on 40 different cleanliness parameters  Weightage was derived for each parameter by regression analysis and scores calculated accordingly.  This Preliminary Report is purely based on the passenger perception on cleanliness of the stations.  Final report will factor in the existing infrastructure, responses from Rly staff and non-railway service providers.

6. 3.14 X AXIS 6.65 Station MARGIN 5.95 TOP MARGIN 4.52 CHART TOP 11.90 LEFT MARGIN 11.90 RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 Swachh Rail, Swachh Bharat Abhiyaan Assessment of Cleanliness Standards of Major Railway Stations based on the Survey of Passengers Results Based on Preliminary Report Survey Conducted by Indian Railway Catering & Tourism Corporation Through TNS India Pvt. Ltd. Commissioned By Railway Board, Ministry of Railways, New Delhi 110001 March, 2016 Preliminary Report Survey on Cleanliness at Major Railway Stations e-Releasee-Release of results

7. 3.14 X AXIS 6.65 Station MARGIN 5.95 TOP MARGIN 4.52 CHART TOP 11.90 LEFT MARGIN 11.90 RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 Swachh Rail, Swachh Bharat Abhiyaan Assessment of Cleanliness Standards of Major Railway Stations based on the Survey of Passengers Results Based on Preliminary Report Survey Conducted by Indian Railway Catering & Tourism Corporation Through TNS India Pvt. Ltd. Commissioned By Railway Board, Ministry of Railways, New Delhi 110001 March, 2016

8. 3.14 X AXIS 6.65 Station MARGIN 5.95 TOP MARGIN 4.52 CHART TOP 11.90 LEFT MARGIN 11.90 RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 Ranking Order adopted for Cleanliness Levels Cleanliness LevelsScore rangeColor Code Level 1750 and above Dark Green Level 2600 to 749 Light Green Level 3500 to 599 Yellow Level 4400 to 499 Orange Level 5Below 400 Red 8

9. 3.14 X AXIS 6.65 Station MARGIN 5.95 TOP MARGIN 4.52 CHART TOP 11.90 LEFT MARGIN 11.90 RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 Summary of Cleanliness Levels at Rly. stations Cleanliness Levels A1 Category Nos. % A Category Nos. % Level 1 3 4 % 10 3 % Level 2 23 31 % 69 21 % Level 3 30 40 % 136 41 % Level 4 18 24 % 90 27 % Level 5 1 1 % 27 8 % TOTAL 75332 9

10. 3.14 X AXIS 6.65 Station MARGIN 5.95 TOP MARGIN 4.52 CHART TOP 11.90 LEFT MARGIN 11.90 RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 Cleanliness Ranking Order A1 Category (Top 10 Stations) 1 SURATWestern Railway 2 RAJKOTWestern Railway 3 BILASPURSouth East Central Railway 4 SOLAPURCentral Railway 5 MUMBAI CENTRALWestern Railway 6 CHANDIGARHNorthern Railway 7 BHUBANESWAREast Coast Railway 8 VADODARAWestern Railway 9 MADURAISouthern Railway 10 NEW JALPAIGURINorth East Front. Railway

11. 3.14 X AXIS 6.65 Station MARGIN 5.95 TOP MARGIN 4.52 CHART TOP 11.90 LEFT MARGIN 11.90 RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 Cleanliness Ranking Order A Category (Top 20 Stations) 1 BEASNorthern Railway 2 GANDHIDHAMWestern Railway 3 VASCO-DA-GAMASouth West Railway 4 JAMNAGARWestern Railway 5 KUMBAKONAMSouthern Railway 6 NASIK ROADCentral Railway 7 SALEMSouthern Railway 8 ANKLESHWARWestern Railway 9 KATHGODAMNorth East Railway 10 KOVILPATTISouthern Railway

12. 3.14 X AXIS 6.65 Station MARGIN 5.95 TOP MARGIN 4.52 CHART TOP 11.90 LEFT MARGIN 11.90 RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 Cleanliness Ranking Order …Contd A Category (Top 20 Stations) 11 ERODE Southern Railway 12 TIRUCHCHIRAPPALLI Southern Railway 13 BANGARPET South West Railway 14 SAINAGAR SHIRDI Central Railway 15 KOTA West Central Railway 16 HABIBGANJ West Central Railway 17 VIRUDHNAGAR Southern Railway 18 METTUPALAYAM Southern Railway 19 THANJAVUR Southern Railway 20 BURHANPUR Central Railway

13. 3.14 X AXIS 6.65 Station MARGIN 5.95 TOP MARGIN 4.52 CHART TOP 11.90 LEFT MARGIN 11.90 RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 Scope of Final Report Further analysis is underway to give reports on,  The cleanliness levels vis-à-vis passenger density (footfall) at stations.  The outcomes in relation to infrastructure inadequacies,  Performance, region-wise. 23

14. 3.14 X AXIS 6.65 Station MARGIN 5.95 TOP MARGIN 4.52 CHART TOP 11.90 LEFT MARGIN 11.90 RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 The Way Forward  Develop daily / periodical monitoring parameters for prompt corrections & sustained improvement.  Prioritize deployment of resources and corrective actions to focus areas / locations.  Identify focus areas for campaigns on behavioral changes.  Similar surveys to be undertaken periodically to assess the results of inputs given. 23

15. 3.14 X AXIS 6.65 Station MARGIN 5.95 TOP MARGIN 4.52 CHART TOP 11.90 LEFT MARGIN 11.90 RIGHT MARGIN DO NOT ALTER SLIDE MASTERS – THIS IS A TNS APPROVED TEMPLATE Swachh Rail, Swachh Bharat Abhiyaan © TNS 11 Feb 2016 24 15 To march towards institutional mechanism for cleanliness at stations by appropriate enabling infrastructure and processes. ……….Thank You