1. D ALE C ARNEGIE  AEGI Training Day 28-05-08 Leadership Training for Managers ISO-404-PD-EV-0730-T3.0

2. D ALE C ARNEGIE  Afternoon Agenda  Leading and Managing Ourselves  Planning Process  Defining our Performance  Strengthening Relations  Attitude

3. D ALE C ARNEGIE  Leadership Leadership is creating environments that influence others to achieve group goals People support a world they help create

4. D ALE C ARNEGIE  Management Management is the creation and implementation of the process and the monitoring of results. People support a process that helps them succeed

5. D ALE C ARNEGIE  If you seek to lead, invest at least 50% of your time leading yourself - your own purpose, ethics, principles, motivation,conduct. Dee Hocks, Visa International Founder & CEO Emeritus

6. D ALE C ARNEGIE  Values I Have I Do I Am 1.10

7. D ALE C ARNEGIE  Today’s business reality…. get more done better, faster and with less Today’s business reality…. get more done better, faster and with less

8. D ALE C ARNEGIE  Today’s Business Reality Time Quality Cost

9. D ALE C ARNEGIE  Tyranny of the Urgent Urgent Not Urgent Important Not Important III IIIIV

10. D ALE C ARNEGIE  Tyranny of the Urgent Urgent Not Urgent Important Not Important I Crisis Deadlines Meetings Repairs II Planning Clarifying Values Relationships Vision Process- Improvement III Phone calls Interruptions Mail Reports Drop-ins IV Trivia “Escapes” Junk Mail Busy Work

11. D ALE C ARNEGIE  Time Tools  Time log  Block time  Self  Staff  Planned Activities  Priority list  Use Pareto Principle

12. D ALE C ARNEGIE  Pareto’s Principle

13. D ALE C ARNEGIE  Personal Vision Point in Time  Powerful  Positive  Present Tense

14. D ALE C ARNEGIE  AEGI Training Day Planning Process Leadership Training for Managers ISO-404-PD-EV-0730-T3.0

15. D ALE C ARNEGIE  Planning Process  Describe a vision in clear, specific, compelling terms  Identify the steps necessary to transform vision into action  Implement a plan with clearly defined communication goals

16. D ALE C ARNEGIE  Tyranny of the Urgent Urgent Not Urgent Important Not Important I Crisis Deadlines Meetings Repairs II Clarifying Values Relationships Vision Process- Improvement III Phone calls Interruptions Mail Reports Drop-ins IV Trivia “Escapes” Junk Mail Busy Work Planning

17. D ALE C ARNEGIE  Planning Process 8 Follow-up 7 Implementation 6 Timetables 5 Cost 4 Action Steps 3 Goals 2 As Is 1 Should Be

18. Effort Demands Should Be 25% As Is Goals Action Steps Cost Timetables Implement -ation Implement -ation Follow-up 25%

19. D ALE C ARNEGIE  Implementation Set up a time frame for each phase of the project

20. D ALE C ARNEGIE  Follow-up Set up 30 and 60 day follow-up meetings

21. D ALE C ARNEGIE  Monthly Project list I plan to do KRA #1 KRA #2 Status notes KRA #1 KRA #2 Sample text here Sample text here Sample text here Sample text here Sample text here Sample text here Sample text here Sample text here

22. D ALE C ARNEGIE  AEGI Training Day Define Performance Leadership Training for Managers ISO-404-PD-EV-0730-T3.0

23. D ALE C ARNEGIE  Performance Process  Write a document that defines performance expectations  Identify key skills, knowledge, and abilities essential to job performance  Translate business objectives into daily activities and measurable results

24. D ALE C ARNEGIE  Affinity Diagram  Get organised  Generate ideas  Share ideas  Organise ideas  Label ideas

25. D ALE C ARNEGIE  Performance Results Description (PRD) 1 Key Result Areas 2 Activities 3 Performance Standards

26. D ALE C ARNEGIE  Performance Standard “A situation or condition that will exist when this part of the job is done well”

27. D ALE C ARNEGIE  Performance Results Description (PRD) 1 Key Result Areas 2 Activities 3 Performance Standards 4 Key Skills

28. D ALE C ARNEGIE  Monthly Project list I plan to do KRA #1 KRA #2 Status notes KRA #1 KRA #2 Sample text here Sample text here Sample text here Sample text here Sample text here Sample text here Sample text here Sample text here

29. D ALE C ARNEGIE  AEGI Training Day Strengthen Relationships Leadership Training for Managers ISO-404-PD-EV-0730-T3.0

30. D ALE C ARNEGIE  Mapping Your Organization You clients AEO networks DES NCGE IO VTO S Centre managers

31. D ALE C ARNEGIE  Strengthen Relationships  Don’t criticize, condemn or complain  Give honest, sincere appreciation  Arouse in the other person an eager want  Become genuinely interested in others  Smile  Remember Names

32. D ALE C ARNEGIE  Strengthen Relationships  Be a good listener. Encourage others to talk about themselves.  Talk in terms of the other person’s interests  Make the other person feel important - and do it sincerely

33. D ALE C ARNEGIE  Opportunities: Sincere Appreciation TT AA PP hings ccomplishments ersonality traits

34. D ALE C ARNEGIE  Show Appreciation “One strength or quality I see in you is…” “The reason I say that is…” …then ask a question to get them talking

35. D ALE C ARNEGIE  Ignore Levels of Listening Pretend Selectively Attentively Empathetic Listening

36. D ALE C ARNEGIE  REALLY Listen egular listening must be an event in your daily life xpect to be held accountable for listening dopt a want-to-listen attitude et others talk and ask questions earn something from every listening experience ou must act on what you hear to gain trust R E A L L Y

37. D ALE C ARNEGIE  AEGI Training Day Manage Attitude Leadership Training for Managers ISO-404-PD-EV-0730-T3.0

38. D ALE C ARNEGIE  Taking Charge of Worry and Stress  Get all the facts  Weigh all the facts, then come to a decision  Once a decision is reached, act!

39. D ALE C ARNEGIE  Eliminate Panic 1. What is worst? 2. Accept the worst? 3. Now… work on improving the worst?

40. D ALE C ARNEGIE  4 Questions Method 1. What is the problem? 2. What are the causes? 3. What are the possible solutions? 4. What is the best possible solution?

41. D ALE C ARNEGIE  But most of all …  Live in day-tight compartments