1. David Hughes, PTC 27th September, 2012
Product Development & Service Support A Strategy for the Product Life Cycle
David Hughes, PTC
27th September, 2012
© 2012 PTC COMMERCIAL IN CONFIDENCE

2. Supporting the Lifecycle
Generic challenges…
Improve Through Life Capability Management
Translating user requirements into system readiness, availability and logistics support capability
Connect Product Development & Product Support and enable Total Lifecycle Management
Increased Collaboration with Industrial Partners
Increased move to industrial partnering, and deep supply chain, highlights need for robust data interchange methods
Multi-CAD, design, build & support environments
Cost Reduction in Defence Programmes
Defence reviews looking to cut costs
Through Life Cost (TLC) initiatives e.g. long term contracts based on cost reduction initiatives
Contracting for Support through Performance Based metrics
Guarantee of Availability, Performance, System Reliability, Maintainability
Fixed price contracting methodologies
Increased involvement of OEM in support lifecycle
© 2012 PTC COMMERCIAL IN CONFIDENCE

3. Product Development & Support
The Changing Landscape
How is the Product Support landscape changing?
Customer – shift from government-provided to industry-provided support
Industry – positioning for support contracting while stripping cost from acquisition phase
Standards – proliferation of new PS / ILS standards
How must Product Development evolve to accommodate the changing Product Support landscape?
Support-empathetic design philosophy Design FOR Support
Prominence and influence of support engineering Design THE Support
Extended scope of PLM to include support phase Support THE Design
Embedded formal design feedback loop from field Support FOR Design
How must PLM change to embrace the first two questions?
“Successfully incorporate the evolving product support requirement into a consolidated collection of product development processes and capabilities, that manage ALL product configurations and assets through ALL phases of the lifecycle, and provide total synchronicity between the digital and physical asset at each applicable lifecycle phase.”
© 2012 PTC COMMERCIAL IN CONFIDENCE

4. Closed-Loop Lifecycle Management – Solution Provider View
Change Management
Quality Governance
ECR / ECN
CAPA
Field Analytics
Product & Service Analysis
Predictive Analysis
Component & System Reliability
Fault Analysis
Lifecycle Analysis & Testing
Product Support Analysis & Planning
Support Strategy (ASPS)
Spares Strategy (sBOM)
Warranty Policies
Maintenance & Service Plans
Technical Information needs
Training Needs
Logistics Needs
Information Delivery
Interactive Service Information
Part Identification & Ordering
Field Knowledge
Customer Self-Service Portals
Design
Digital Designs
eBOMs
Serviceability Analysis
Onboard Monitoring & Diagnostics Software
Service Delivery
Service Logistics
Maintenance
Repairs
Overhauls
Upgrades
Requirements
Operation & Utilization
Serviceability
Total Cost of Ownership (TCO)
Equipment Mgmt
Service Program
As-Maintained BOM
Service History
Warranty Coverage
Health Monitoring
Technical Information
Service Procedures
Service Part Information
Schematics
Service Bulletins
Training Material
Manufacture
mBOMs
Assembly Instructions
As-Built BOM
© 2012 PTC COMMERCIAL IN CONFIDENCE

5. Closed-Loop SLM process view
Technical
Information
Logistics
Support
Analysis
Provisioning
& Parts
Ordering
Scheduled
Maintenance
Product
Optimization
Upgrades &
Overhauls
Service
Record
Management
Warranty
Product Support
Service Management
Performance
Analysis
Equipment
Issue Analysis
& Corrective
Actions
Service Planning
Product Information
Equipment History
Requirements
Design of
Systems and
Support
Equipment
Service Information Delivery
Service
Program & Contract
Management
© 2012 PTC COMMERCIAL IN CONFIDENCE

6. Integrated Logistics Support
Main business processes…
Operational & Maintenance Data Feedback – Functional Coverage by S5000F
OPS Data
Logs Material and Data
Provisioning Data
LSA data
Equipment Identification Design Data
Order
Admin
Logistics
Support
Analysis
Provisioning IN
Design of Systems and
Support Equipment
S2000M
SERVICE
USE
Tech docs, IETM, other media
Def.Stan / 600
S3000L
S4000M
LSA tasks / data
Technical
Data
Design Data
S1000D
Which toolsets hosts the MASTER CONFIGURATION ACCOUNT for the product being supported?
© 2012 PTC COMMERCIAL IN CONFIDENCE

7. Single Source of Product Data across the Lifecycle
27-Apr-17
Single Source of Product Data across the Lifecycle
“Design for Support”
“Support the Design”
BOM Transformation
CADMID Lifecycle
Requirements
Requirements BOM
Engineering BOM
As Supported Prod Structure
Manufacturing BOM
Maintenance BOM
Hull-Req-A01
Hull-Req-A02
Wall-Req-A01
Wall-Req-A02
Processor-Req-B01
Sensor-Req B01
Engine-Req-A01
Wall-Req-A001
Wall-Der-Req-01
MRAP
Wall-Der-Req-02
MRAP MX-1097/A
PN 324-DFX-002
PN 324-3R5-004
PN 324-PIU-099
PN 324-DFX-694
PN 324-DFY-334
PN 323-AUX-098
PN 323-SW-003
PN 326-SW-876
PN AS9
PN 324-ENG-385
LRU LCN/SNS
LCN 2 / SNS B
LCN 3 / SNS 7
LCN 4 / SNS 41
LCN 6 / SNS 4
LCN 7 / SNS 9
LCN 8 / SNS 43
LCN 15 / SNS 99
LCN 23 / SNS 5
LCN 1 / SNS A
LCN 76 / SNS 2
LCN 4 / SNS 6
OP750
OP500
324-PIU-OP450
324-3R5-OP400
323-AUX-OP250
OP600
324-FDX-ENG-OP150
MRAP-FIXT-397
CALIB-SPEC 23
MFG-MRAP
MRAP-JIG-9998
MRAP
Sys-Req-001
Sys-Req-002
Sys-Req-003
HW-Req-001
SW-Req-001
HW-Req-002
SW-Req-002
SW-Req-003
LRU SN 989
SRU 1 SN 56
SRU 3 SN 34
SRU 78 SN 99
PWB 12 SN 23
Chassis 7 SN 45
SRU 77 SN 4
Service Content
TCTOs / ECPs
Service Manual
IPB / IPC
Maintenance History
Corr Act / Prev Maint
Characterizations
Fault Isolation
Managing multiple, dynamic, complex product configurations across the complete lifecycle
Production Systems
(ERP/MES)
PLM very capable of managing product configuration across its lifecycle. From “as-designed” to “as-delivered”, configuration baselines retain links to original requirements. Of particular interest is the “Validate” phase – design for support criteria are captured through design evolution, and represented as a configuration here, with full associativity to all product information.
Traditional disconnect occurs when product is delivered. The “as-delivered” and “as-maintained” configurations typically become disconnected from previous configurations, and from themselves. To make FHS, and application of effective performance management, work, accurate product configurations must be maintained across the complete lifecycle, including the support phase.
© 2012 PTC COMMERCIAL IN CONFIDENCE
© Copyright 2002 Parametric Technology Corporation

8. Design (eBOM)  Support (sBOM) Transformation
Why have eBOM ≠ sBOM ?
Engineering and Support Team require different perspectives on the product Items
Design and Support/Service Items behave differently…
Maturity and Lifecycle rules
Access Controls
Naming & Numbering
Attributes
Related Items/Doc Content/Attachments
Using CBS in engineering creates a significant burden on design teams
Impact on Schedule
Service Planning Team cannot wait until the complete eBOM is frozen to create a Support BOM
Ensuring Conformity
Continuously evolving engineering design has a large impact on downstream Support deliverables
Vast potential for errors and rework
Flag-up Updated/Revised Design Items across the Equivalence Link to Support
LRU LCN/SNS
LCN 2 / SNS B
LCN 3 / SNS 7
LCN 4 / SNS 41
LCN 6 / SNS 4
LCN 7 / SNS 9
LCN 8 / SNS 43
LCN 15 / SNS 99
LCN 23 / SNS 5
LCN 1 / SNS A
LCN 76 / SNS 2
LCN 4 / SNS 6
MRAP MX-1097/A
PN 324-DFX-002
PN 324-3R5-004
PN 324-PIU-099
PN 324-DFX-694
PN 324-DFY-334
PN 323-AUX-098
PN 323-SW-003
PN 326-SW-876
PN AS9
PN 324-ENG-385
Engineering BOM
As Supported Prod Structure
equivalent
equivalent
equivalent
Obj Management rules
Spatial Maturity
Seat Requirement
Interface Type
Design Data
Related CDRLs
Spatially Integrated
Capital Item Deliverables
Maintainable status
Spareable Status
Fitting Dates
Removal Dates
Logistical Data
Replacements
History
© 2009 PTC
© 2012 PTC COMMERCIAL IN CONFIDENCE

9. Digital Assets – Leveraging the Investment
Heterogeneous CAD Design
Disassembly Sequence
3D Animation for IETM/P & Training
2D Views for Page-Based Publishing
© 2012 PTC COMMERCIAL IN CONFIDENCE
© 2009 PTC

10. Associative Parts Compiling Process
Parts List
Parts Compiler
START
Information / Publication Structure
Access Associative sBOM and model
Define parts list
with applicability
Illustrated Part Diagrams
Generate 2D & 3D illustrations
Why Parts List
Describes ordering of the information (e.g. in A&D it matches the dis-assembly sequence)
Helps you identify orderable parts in the product
Add to information / publication structure
Deliver interactive part information / parts list
3D & 2D Call- Out Illustrations
END
© 2012 PTC COMMERCIAL IN CONFIDENCE
© 2009 PTC

11. Closed-Loop SLM process view
Closed-Loop SLM process view - ASD
Closed-Loop SLM process view
SX000i
Service Information Delivery
Service
Program & Contract
Management
Requirements
Design of
Systems and
Support
Equipment
Service Planning
Service Lifecycle Management
S3000L
S4000M
S2000M
S1000D
Product Lifecycle
S5000F
Technical
Information
Logistics
Support
Analysis
Provisioning
& Parts
Ordering
Scheduled
Maintenance
Product
Optimization
Upgrades &
Overhauls
Service
Record
Management
Warranty
Product Support
Service Management
Performance
Analysis
Equipment
Issue Analysis
& Corrective
Actions
Service Planning
Product Information
Equipment History
Requirements
Design of
Systems and
Support
Equipment
Service Information Delivery
Service
Program & Contract
Management
© 2012 PTC COMMERCIAL IN CONFIDENCE

12. As a Solution Provider, what’s our aim?
Summary
As a Solution Provider, what’s our aim?
To develop business solutions that:
Are innovative
Find better ways of executing existing / new practices
Heterogeneous CAD support and reuse
BOM transformation and associativity
“Closed loop” approach to Total Lifecycle Management (design, build, support)
Underpin process
Process-led technology development
Integrated approach
Product Data-centricity
Embed best practice
Incorporate “learnings” from multiple customers / engagements / industries
Development cycle that is industry empathetic
“Real world” / intuitive application of industry standards
Provide cost-effective solutions that improve Through Life Capability Management
PROPRIETARY & CONFIDENTIAL – not for distribution

13. © 2012 PTC COMMERCIAL IN CONFIDENCE