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2.  ITSM ISO 20000 Standard is an globally standard, to describe the requirements of management system of IT service.  ISO 20000 Certification gives benefits for service provider that intends to intimate its capability for the transition, delivery, design and boost the services that manage the service of requirements.

3. ITSM System Customer satisfaction Cost Effective Service Provision Improvement in Process Reliability Better Process Control, Flow and Productivity Leadership with Customer Focus

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7. Thank you