1. 14 th January 2011 Directorate of Academic and Student Affairs Working effectively with your liaison manager to assure quality Ailsa Clarke Quality Assurance Officer Academic Policy & Quality Office Lynne Cook Senior Lecturer SEN/Inclusion Westminster Institute of Education

2. Directorate of Academic and Student Affairs Format of this workshop Quality assurance - the theory Quality assurance - the practice Group work Feedback from groups

3. Directorate of Academic and Student Affairs Quality Assurance – the theory The University is responsible for the academic standards of all awards granted in its name (QAA Code of practice: Section 2, precept A1) Quality assurance processes enable the University to meet internal and external expectations (e.g. QAA Academic Infrastructure)

4. Directorate of Academic and Student Affairs Quality Assurance – the theory continued Liaison Manager - a key role in quality assurance and in communications between the partner and the University There is a set of tools to help assure quality Operations Manual defining roles and responsibilities Course committees Moderation of student work External Examiner scrutiny Annual and Periodic review Student Handbooks and Programme Specifications Minor change process

5. Directorate of Academic and Student Affairs Quality Assurance – the practice Understanding the terminology of HE Reality/challenges for liaison managers working with partners Do partners’ quality assurance processes mesh with University processes ?

6. Directorate of Academic and Student Affairs Group work What quality assurance challenges do partners experience? Could we all be more effective? If so, how? What elements of good practice can we share?