2. OUR VISION Connectivity for everyone, everywhere in Zimbabwe by 2020 OUR MISSION To provide fast, reliable and affordable communications and multi-media services

3. OUR VALUES Teamwork: We put the Organisation’s interests first, support and complement each other’s efforts in delivering superior client service. Client Focus: Our clients are at the centre of our existence and we deliver superior client service at all times. Accountability: We are accountable for our actions which will remain compliant, professional and reliable. Commitment: We are dedicated to deliver value to all our clients and stakeholders Innovation: We promote a culture of creativity and innovation to continuously improve our product and service offering Excellence: We strive to continuously improve ourselves in line with changing developments in the sector.

4. MANDATE TelOne’s overall mandate is to:  Provide connectivity that is reliable and affordable for everyone in Zimbabwe  Construct, operate, develop, extend and maintain a public switched telecommunications service  Provide fixed telecommunication and multimedia services (ADSL, Leased Internet, data connectivity and Voice)  Provide basic telephone service to the people of Zimbabwe as a universal service  Provide skills training in ICT for Zimbabwe and the region Guided by the following principles:  We remain accountable to our clients We are committed to bringing people together through fast, reliable and affordable connections

5. Broadband Internet  ADSL (Internet service through our land lines)  Leased Internet Data  VSAT data connectivity  Optical fibre data links  Wireless data links  Copper data links Voice  Landline Telephony PRODUCTS AND SERVICES

6. Tel One Services 1) Voice: Plain Old Telephone System (POTS), Video Phone, Voice over Internet Protocol (VoIP) 2) Broadband: High Capacity Internet Services. Dedicated Internet Access, ADSL 3) Data Services - Virtual Private Network (VPN), Leased Data Services. 4) Satellite Services – C – Band, KA - Band

7. 1.Voice Services Our voice service (Dial one) is Zimbabwe’s largest land line telecommunications network fixed telephone line service, offered on post-paid platform over wire-line or CDMA (Connect-Eezy) Wireless local loop, reaching even the most remote and distant corners of the country Optical extras - With a DialOne line you have ‘optional extras’ in the form of value added services such as conference calling, call diversion and call waiting CONNECT EEZY- our brand name for a wireless land line connection gives voice, data and internet users more flexibility and mobility Experience wireless freedom - Imagine sending an SMS from your landline, receiving or making calls on your portable land line whilst you are out shopping at the mall, or accessing the internet at high speed from wherever you are. You can now experience a whole new world of wireless freedom.

8. 2. Broadband Services (i) Dedicated Internet Services The service is recommended for any Enterprise/Corporate customers to whom internet services are mission critical It provides high speed symmetrical connectivity with unlimited access and offers permanent internet connectivity It offers reliable- high speed direct internet access In addition, the service is on a 1:1 connection and guarantees tripple play (Data, Voice and Video).

9. Network Redundancy Our Internet infrastructure has redundancy for both inland routes undersea cables and IP upstream providers.

10. 2. Broadband Services cont….. (ii) ADSL Broadband A High Speed Internet Access Service that utilises existing copper telephone lines to send and receive data at speeds that are comparative to Fibre speeds at a lower rate. An option for broadband internet service using the same telephone cables which maintain a permanent connection. Enables simultaneous use of phone and internet, so one can access the internet and talk on the phone at the same time. Can support multiple computers either connected to the ports on the modem or interface with the LAN or Wi-Fi.

11. ADSL Tariffs

12. 3. Data Services (i) Virtual Private Network (VPN) Our VPN solutions:- enable real-time information transfer at high bandwidth and use+ various media including Fibre, DSL and VSAT cover the data transfer services between an organisation’s offices or Branches. The data could be financial information, registration data, reports, stocks on hand, ERP, etc are reliable - through our Fibre rings we will ensure network availability and resilience in case of network failure Offer flexibility to expand the service for Wide Area Network coverage for organisations Offer speed and security levels fully configured to meet your needs

13. TelOne National ICT Backbone Fibre Optic Transmission

14. 3. Data Services cont… (ii) Leased line circuits Leased lines are point to point circuits which are secure and exclusive to the user connecting anywhere in the world International Private leased Circuits are ideal for companies which have high volumes of data transmission and/or which need high security in the transfer of confidential information They provide efficient, reliable and secure connection to an organisation’s business partners The wide range of data transmission speeds allows you to grow your service and business as you require High quality submarine cable systems ensure high speed and clear connectivity for delay-sensitive applications

15. 4. Satellite Services Very Small Aperture Terminal (VSAT) Capable of providing connectivity to very remote locations and particularly useful in areas where communications infrastructure is limited or non-existent Supports voice, data and video services Wide geographical coverage; can be located anywhere while you experience the same quality and same access Reliable data broadcast or multicast Tel One currently provides the Ka Band and C Band Vsat

16. Provides high power and higher throughput – Spot Beams. Gives more digital bandwidth than Ku. Allows higher bandwidth communication. Enables the satellite operators to transmit around ten times as much data over the same satellite capacity as Ku band. Equipment used is much smaller, affordable and much easier to set up than C Band. Ka-band

17. Other products and Services PBX – Hardware This solution offers more advanced telecommunications for organisations with multiple branches/sites. The PBX products range from basic PBXs to full IPBX with IP capabilities such as video calling from a fixed line Loca l Area Networks (LAN) Telone has a well trained team to install LANs. This assists medium to large corporates in managing costs by streamlining the use of resources through a managed LAN Email hosting Domain H osting IP Solutions Real time Bandwidth Management Corporate Solutions consultancy WI-Fi Solutions Server management

18. Service Assurance TelOne will draw-up a Service level Agreement and t o ensure quality service TelOne guarantees the following: Round Trip Delay Local POP – 3ms Round Trip Delay International POP – 220ms Network Uptime – 99.99% TelOne now host the Google Global Cache Servers locally

19. 1 st Level Internet Support Centre 24hr Support Centre 1.Phone: +263 4708919, +263 4790867 +263 42900070 2.Mobile: +263712800279 3.Email: support@telone.co.zw 2 nd Level Network Administrator Tinashe Chinhema 1.Phone: +263 4792272 2.Mobile +263 713946684 3.Email: tinashe.chinhema@telone.co.zw 3 rd Level Manager Internet & Data Tafara Chipunza 1.Phone: +263 4799801 2.Mobile: +263 716801698 3.Email: tafara.chipunza@telone.co.zw 4 th Level National Operations Manager Alphonce Chigwere 1.Phone: +263 4798111 2.Mobile: +263 712883281 3.Email: alphonce.chigwere@telone.co.zw 5 th Level Technical Director Eng Lawrence Nkala 1.Phone: +263 4798111 2.Mobile: +263 712805296 3.Email: Lawrence.nkala@telone.co.zw Technical Support

20. Thank You Contact: Duduzile Moyo Corporate Sales Account Manager Landline:2902185/703509 Cell: 0718079913 Email: duduzile.moyo@telone.co.zw Sharon Rugonye National Sales and Client Services Manager Landline:251510 Cell: 0716822753 Email: sharon.rugonye@telone.co.zw