1. Telecom Lifecycle Management 201: Why IT and AP need to work together ILTA Webinar Series Presented by Liz Carroll Director, Business Development - Legal September 17, 2015

2. Agenda 2 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential What is Telecom Invoice Management, and Why is it Important? The Challenges Fixes/Solutions Solving the Problem: Telecom Management Next Steps

3. Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential 3 vCom exists to revolutionize how the telecom lifecycle is managed

4. Telecom Management 4 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

5. Invoice Management 5 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

6. Telecom Invoice Management - Definition How you review, approve, allocate and pay for telecom 92% Carrier invoices have an error and 80% are still paper! Accuracy and Speed are important 6 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential Goals for IT and AP: Faster Processing Reduce Costs Increase Visibility Simplify Vendor Management Goals for IT and AP: Faster Processing Reduce Costs Increase Visibility Simplify Vendor Management

7. The Painstaking Steps to Process a Telecom Bill 7 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

8. Telecom / IT Department Mail Department The Painstaking Steps to Process a Telecom Bill 8 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential Invoice arrives Sort Analyze Identify errors Resolve errors Approve amount for AP to pay Verify / change account code allocations Secure secondary approval, if necessary Deliver to Approver Deliver to Accounts Payable (AP) 1)Investigate and determine cause of problem 2)Locate appropriate vendor representative 3)Explain problem or error 4)Provide documentation 5)Secure vendor approval for correction 6)Verify corrections / credits

9. Archiving Accounts Payable The Painstaking Steps to Process a Telecom Bill 9 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential Sort / batch invoice Enter data into accounting system Deliver invoice to Filing Clerk Scan invoice Back up scan; archive paper / CD Issue check, sign, envelope, stamp & send Accounting Assure vendor posted payment to correct account Reconcile bank statement File returned check Provide reports for IT

10. Polling Question? How many telecom invoices does your firm process a month? 1.Under 10 2.11-19 3.20-49 4.Over 50 10 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

11. The Challenges: Invoice Review Telecom Carrier Invoices – difficult to understand Carrier branding of services Differing invoice formats 92% Carrier invoices have an error Overspending? 11 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

12. The Challenges: Dispute Resolution Reconcile Carrier billing errors How do I pursue billing resolution? How much time? Who pursues? How effective? 12 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

13. The Challenges: Carrier Late Charges Due dates for telecom services have varying due dates Multiple approvers for invoice payment? How is invoice processing managed? How much are you spending on late charges? 13 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

14. Fixes/Solutions Invoice consolidation or standardization Dedicated expert Spend analysis spreadsheet 14 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

15. Fixes/Solutions – Invoice Consolidation Make invoice information easier to work with – Recognize billing errors faster for dispute – Decoding your invoice / line item identification Consolidate Telecom Services Under One Carrier – Single invoice or multiple invoices – Carrier that handles all services/regions? 15 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

16. Fixes/Solutions – Dedicated Expert Dedicated expert – Works with Carrier reps – Obtains contracts from Carriers – Reconciles invoice line items to contracts – Learns carrier protocols to pursue disputes – Telecom experience/contacts – Capable person should have greater success – Success rate – overburdened staff may not have time to pursue 16 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential Cost Saving Tip: Look for zero-usage lines, especially Remote Call Forwarding lines no longer in use! Cost Saving Tip: Look for zero-usage lines, especially Remote Call Forwarding lines no longer in use!

17. Fixes/Solutions – Spreadsheet Spreadsheet to track invoices – Where invoice is in processing – Check boxes for approvers & due dates – Accessible through a network shared drive – Oversee day-to-day, expedite approvals Other Options – Approve within 3% variance – Decentralize invoice approval 17 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

18. Solving the Problem: Telecom Management 18 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential PAY FOR SOFTWARE Purchase license Monthly subscription PAY FOR PROFESSIONAL SERVICES Benchmarking services Carrier contract negotiations Historical bill audit Project management MACD support FEES SUBSIDIZED VIA DISTRIBUTION / BPO Professional services Cloud-based telecom management software OR TRADITIONAL MODELSHYBRID MODEL

19. Carrier & Technology Agnostic 19 telecom management made simple 70+ Carriers Under Management 70+ Carriers Under Management

20. Software – vManager vManager 6.1 – Launched! – Ad-Hoc Reporting – Enhanced Invoice Approval – 2-Factor Authentication vManager for Mobile 3.x – Expanded Functionality – Ability to Attach Images telecom management made simple 20

21. Spending Trend Analysis Telecom management made simple 21

22. Electronic, Consolidated, Standardized Invoice Telecom management made simple 22

23. Electronic, Consolidated, Standardized Invoice Telecom management made simple 23

24. Electronic, Consolidated, Standardized Invoice Telecom management made simple 24

25. Automated AP Posting File Invoice NumberInvoice DateCost Center DescriptionCost Center NumberAmount CORP0000201509A09/12/2015Remote Inventory - Corporate6170.60.00100.00 CORP0000201509A09/12/2015SR Inventory - SR Employee6170.50.01145.52 CORP0000201509A09/12/2015SR Inventory - Remote Employee6170.50.0260.25 CORP0000201509A09/12/2015SR Inventory - Corporate6170.50.003950.35 CORP0000201509A09/12/2015Remote Inventory - Remote Employee6170.60.022729.37 CORP0000201509A09/12/2015Remote Inventory - SR Employee6170.60.013311.23 Total10,296.72 Telecom management made simple 25 Ready to Upload in ERP or Accounting Software

26. Next Steps 26 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential 1.Evaluate your current environment using our assessment http://questionpro.com/t/A7UdZS6R9 http://questionpro.com/t/A7UdZS6R9 2.Identify areas of improvement 3.Ensure you have the proper team in place to manage your telecom environment 4.Engage key stakeholders – IT, AP, Executives

27. Questions? Liz Carroll 503-292-3640 lcarroll@vcomsolutions.com 27 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

28. www.vcomsolutions.com Best Places to Work 2008-2015 + 94% Customer Satisfaction 2008-2015 + 94% Customer Satisfaction 2008-2015