1. 1 “Full Service E-Commerce Modell“ Fiege Deutschland Stiftung & Co. KG - FIEGE eFulfilment -

2. 2 FIEGE eFulfilment FIEGE Group – History The fifth generation joins the company New development of the 10th Mega Center in Worms Internationalization of supply chain activities 1st Mega Center in Ibbenbüren/Germany (135,000 m²) “Invention” of the first Contract Logistics Concept for an international tyre manufacturer The current owners, Heinz Fiege and Dr. Hugo Fiege join the company Foundation by Joan Joseph Fiege Further Expansion towards Eastern Europe (rewico) Award: “German Logistics Award” bestowed by Bundesvereinigung Logistik e.V. New development of the Mega Center Neuss “DVZ LEO” award for Heinz and Dr. Hugo Fiege: Entrepreneur of the Year New development of the Mega Centers in Lisbon and Rome 1873196719741978199219972007200320042006 1992 20082010

3. 3 Inbound logistic Warehousing (inbound) Material- Mgmt. handling Warehousing finished products Outbound logistic (distribution) downstream service Business of Logistics center/-system 20.000 employees 20.000 employees 3 Mio. m² logistics area 3 Mio. m² logistics area 210 location 1,5 Mrd. € gross sales 1,5 Mrd. € gross sales 17 country 17 country market position number 2 in Germany number 2 in Germany number 5 in Europe number 5 in Europe FIEGE eFulfilment FIEGE Group – Global presence & services

4. 4 FIEGE eFulfilment – e-Commerce FULL SERVICE MODEL FIEGE eFulfilment Modular System  Specific or full service possible Finance Service Logistics Customer Service Webshop Service IT/eF

5. 5 FIEGE eFulfilment  quick  flexible  scalable  international  Duration of implementation process: 2 months  Ongoing evaluation of sales & reporting figures together with the customer  Modular system – to be fitted to your current & future needs  Europewide concept FIEGE eFulfilment – e-Commerce FULL SERVICE MODEL

6. 6 Webshop & e-Commerce ERP-System Webshop Services FIEGE eFulfilment Webshop  Planning & Implementation of Webshop-Systems (including design)  Ongoing Shop Hosting & Support  Consulting service for your optimal shop solution (from white label to individual Webshop-Systems) Interfaces to the e-Commerce ERP-System  Webbased technology e.g. XML-interface  CRM & WMS functionalities  Multiple reporting functionalities

7. 7 Payment & Debitorial Services Finance Service FIEGE eFulfilment Payment Services  Direct debit & open invoice Credit cards Others: Online payment providers & country specific methods  Adress validation / Adress verification  Risk Management  Fraud Prevention Debitorial Services  Billing  Debt collection

8. 8 Customer Service FIEGE eFulfilment FIEGE European Service Center  Call-Center (In- & Outbound)  Mailing Service  Multilingual Call-Center  Order intake Phone, Fax, e-Mail, Mailing, etc.  Client requests Phone, Fax, e-Mail, Mailing, etc.  After Sales Service  Escalation Management

9. 9 Logistics Services Logistics FIEGE eFulfilment Logistics Services  Sourcing  Inbound Handling (incl. quality management)  Ressource-efficient warehousing & inventory management  Pick & Pack (B2B & B2C)  VAS (e.g. gift cards, wrapping)  Adress & customer inquieries  Transportation (all ongoing carriers) inkl. track & trace  Return handling

10. 10 FIEGE eFulfilment IT Structure (1/2) IT

11. 11 FIEGE eFulfilment IT Structure (2/2) IT  High-security individual entry levels  Unlimited user access possible  High-speed interfaces  99,974% Uptime during the last 12 months (13.03.2010)  Intuitive handling & design  Fitted for customer service purpose Reporting functionalities:  Sales & logistics reporting functionalities  Individual marketing & campaign analysis possible

12. 12 FIEGE eFulfilment FIEGE eFulfilment – e-Commerce FULL SERVICE MODEL Profit & Earn from Outsourcing your e-Commerce activities  Full Service Model: Webshop, Customer & Payment Services & Logistics  Ongoing evaluation of sales & reporting figures together with the customer  Europewide concept  Consulting with longlasting e-Commerce know-how  Focus on core competencies  Variable cost model  Sustainability / risk minimization  Flexible model fits all volatilities in the e-Commerce business  Minimal invest needed  Growing concept for growing business FIEGE – YOUR PARTNER IN MULTI-CHANNEL MANAGEMENT