1. This is a brief introduction to using the FAMIS Self Service Web Site: How and where to access the web site What is available on the Web Site Overview of “My Facilities” Web Page Entering service requests live into the FAMIS Work Management System Use your Mouse or arrow keys to move through this presentation…

2. Important Note for Off campus users: You will need to have a connection to the University of Colorado Boulder through a VPN (Cisco AnyConnect--Virtual Private Network), which is provided free by campus OIT, to anyone who has a CU ID and password, at the following link: http://www.colorado.edu/oit/services/network-internet-services/vpn

3. https://www.colorado.edu/fm/

4. Once you have accessed the web page, you click on the “Service Requests/Billing Information” tab to access the self service web portal.

5. In order to submit a service request or check billing you will need to log into the system, using your CU ID & Password. Hint: This is the same ID and Password you use to log into my.cu.edu The password is case sensitive, so make sure the CAPS LOCK are off……. If you need assistance regarding your ID an password, we have provided a link to Campus ITS, at the bottom of the page for your convenience.

6. Once you log into the system you will be brought to the Main Web Page………… To initiate a new Service Request, click on the “Request Services” tab.

7. You now choose what type of Service you want: Non-Emergency Service Request New Sign Request Energy Conservation Request For this demonstration we are choosing the “Non-Emergency Service Request”

8. Your name, email address and phone number will be automatically entered as the requestor. You can add an alternate requestor too.

9. When entering information into the fields of your request, you must type in a part of what information you want to add/find, and then validate that information by selecting the magnifying glass next to the field. For example: To look up someone with the name of Lisa, you would type in “Lisa”. You then click the magnifying glass and your results are listed.

10. The results are quite overwhelming, because we were not very specific with the search, the more specific you are with the data you enter the better your search results will be.

11. When entering any information into the fields of the request, always type in at least part of what information you want and then validate that information by selecting the magnifying glass next to the field. *Note: You MUST validate (by entering data and using the magnifying glass) for each of the following fields:  Alternate requestor  Building  Floor (see hint ** below)  Room (see hint ** below) Hints** If you have multiple rooms with problems on your service request, just enter the building and in the description field, list all of the rooms that need service. You are NOT required to enter a floor or room to complete your service request. The rule of thumb is, the more information we have the better we can find and correct your issue. After you enter a building into your service request, you can click on the “floor magnifying glass” to have a list of floors available shown for the building you entered. The same applies once you select a floor for you building, you can click on the “room magnifying glass” and it will provide a list of the rooms available for the floor you have chosen.

12. If you are placing a service request for a General Fund building, most repairs to the buildings infrastructure do not require a speed type. See the “who pays for what” link. If repairs or projects fall outside of the General Fund coverage, or if you are entering a service request for an Auxiliary or Recharge facility, then a speed type will be required to complete the work. Please note that a speed type is NOT required to submit a service request. However when the service request is being processed by the Operations Control Center (formally called the Customer Service Center) you may be asked to provide a speed type for the type of service you requested.

13. To complete your service request enter a short description of the problem, i.e.: No Heat it is too cold, Toilet overflowing, etc. Enter a detailed description of your work Enter any restriction information to help us. (examples: class in session M-Fri, 8:30 to 12:00-no access) Press the “submit” button and your service request will be sent to our Service Center for processing. It is the researcher’s responsibility to inform Facilities Management (FM) regarding “Restricted Access” spaces and the associated requirements needed to access the area in order to provide the services requested. Please note in the Subject line or Description of work “RESTRICTED ACCESS” and who to contract to schedule and obtain access.

14. The processing of your service request is handled by our Operations Control Center (formally known as Customer Service Center). Your Service Request should be processed within 2 hours of submitting it. And sent to the responsible shop for work assignment. If you want to check on the status of your Service Request, log back onto the same self-service portal that you used to submit your Service Request and click on the “Search Requests” tab at the top of the form.

15. Search for your Service Request Here

16. Enter your service request or work order number and click on “submit”. The results will appear at the bottom of the screen.

17. Other tabs that are available are: My Facilities Requesting Services Searching for service requests Checking monthly billing by speed type Checking monthly utility billing by speed type

18. Your Self Service “My Facilities” page is divided into 5 parts: 1.Your campus information 2.Service Requests that have you as the Requestor. 3.Campus Keys that have been issued to you. 4.The building in the system you are assigned to, if you are a proctor (not visible if not a proctor) 5.Service Requests in our system for your assigned building. (see #4 above)

19. You can create a request for different services by clicking on the “Request Services” tab And you have three choices: A Non-Emergency Service Request (already discussed) A New Sign Request An Energy Conservation Request The following is a list of example requests for each type of Energy Conservation request: De-lamp Request: Reduce Lighting Level Water Conservation Requests: Leaks, Flow Reduction, One-pass Equipment Cooling Heating/Cooling Conservation Requests: Temperature Control, Airflow, Night Setback

20. That’s it for now, we just wanted to get you familiar with where the web site was and how to access it. Now it is your turn to use it. Our IT department has worked very hard to make this an easy & user friendly site. All of the screens are pretty much self-explanatory and easy to use. We encourage you to look around, do some service request or work order queries and even enter some real service requests on line. - All web service requests are filtered through our Operations Control Center. - If we see something wrong or need more information we will give you a call, so it is important to provide your phone #. - Once all the information is entered and checked we will pass the service request along to the appropriate trades Crew. Please remember this is only for NON-EMERGENCY service requests EMERGENCY SERVICE REQUESTS MUST BE CALLED INTO OUR OPERATIONS CONTROL CENTER 303-492-5522. If you feel that you would like more instruction on the use of the self service web site, please contact the Operations Control Center (303-492-5522)