1. UNO FACILITY SERVICES UNO’s Custodial, Maintenance, and Facility Operation Services

2. UNO FACILITY SERVICES UNO Purpose for Outsourcing:  A Campus Budget Review committee assessment of UNO’s Facility Services Department and the maintenance of the auxiliary units recommended outsourcing for cost savings and improved performance.  Budget constraints significantly reduced staffing and with 27 buildings and over 2.5 million sq. ft of building space, resources were inadequate to meet expected service levels.  Budget constraints due to reductions in state appropriations: Since 2008 state funding declined from $73.8 million to $32.7 million (2015)  UNO student enrollment has dropped from about 17,000 students pre-Katrina to about 9,000 students today.

3. UNO FACILITY SERVICES Services Provided To Main, East, Offsite Campuses:  Custodial Services (Daily) /Event Setup Coordination (Graduation)  Maintenance Trades Services (e.g. Electrical, Plumbing, Carpentry)  Utility Plant 24/7 Operations (e.g. HVAC, Water, Gas)  Facility Customer Service Center (Work Orders)  Facility Administrative Services, FEMA, Leases  Stockroom  Grounds Keeping  Maintenance  Motor Pool/Fuel Trac

4. UNO FACILITY SERVICES Campus Contract Services:  Pest Control  Solid Waste  Elevator  Fire Alarm, Fire Pumps, Sprinkler Testing  Grease Trap  Kitchen Vents  Athletics Complex (Baseball/Tennis)  Natural Gas Surveying  Water Treatment

5. UNO FACILITY SERVICES Physical Scope of Services :  42 Main Campus Buildings  Satellite Locations: CERF, St. Claude Gallery  Campus Housing *  Recreation Center *  University Center *  Arena *  Athletics Complex (Baseball/Tennis)*  Grand Total = 2,600,000 sq. ft. *Note: New facilities added to Facility Service housekeeping responsibilities

6. UNO FACILITY SERVICES What To Expect?  Improved performance standard, from no designated performance standard to APPA 3 standard (APPA: Leadership in Educational Facilities provides rating standards of 1 through 5, with the highest number 5 being the lowest standard)  Example at “Housekeeping”: APPA Level 3 – Casual Inattention:  Floors are swept clean, but upon observation dust, dirt and stains, as well as a buildup of dirt, dust and/or floor finish in corners and along walls, can be seen. There are dull spots and and/or matted carpet in walking lanes and streaks and splashes on base molding. All vertical and horizontal surfaces have obvious dust, dirt, marks, smudges and fingerprints. Trash containers are empty, clean, and odor-free.

7. UNO FACILITY SERVICES What MORE To Expect?  Housekeeping Services: Changed from basic trash pickup and tidy cleaning bathrooms based on smell to include in office trash pickup/ vacuuming/ dusting in offices (workload increase), bathrooms cleaned ceiling to floor, floors stripped and waxed, new technology, etc.  Maintenance Services: Primarily reactive and minimal preventative maintenance (changed A/C filters) to proactively fixing equipment, added 100s of PMs monthly, long term solutions, etc.  Grounds Keeping Services: Contracted services to 99% in-house services  Utility Services: Making overdue system upgrades  Work Order System: Converted from TMA to Maximo with email correspondence  Standardization in Services (i.e. Housekeeping)

8. UNO FACILITY SERVICES What Is Facility Services Doing For You? ServicesHours M T W TH FComments Trash P/U11pm to 7:30aXXXXX Vacuum11pm to 7:30aXOnce a week but spot vacuuming Bathroom11pm to 7:30aXXXXX Floors11pm to 7:30aLib, Sci, Admin, Math waxed, cleaned once a week Work Orders24/7XXXXXPrioritized at Safety, Health, Risk of Harm Porters6 am to 8:30 pXXXXX

9. UNO FACILITY SERVICES Facility Services -- Primary Complaints:  Complaints:  Housekeeping -- TP/PT, Trash P/U, Locked/Unlocked Doors (Fix – New Dispensers, Staff To Open Doors)  Grounds -- Kubota Vehicle Speeds (Fix -- Training)  Maintenance -- Temp Control, Leaks, Maximo “Resolved” Issues (Fix -- Training)  Training, Standardizing, Consistency  Facility Services will continue to try but can’t seem to please everybody!

10. UNO FACILITY SERVICES Accomplishments  Grounds: 100s plants, trimmed trees, power washing (Library, UC, Adm) curve/crosswalk painting, Amphitheatre painted, UNO signs planted  Housekeeping: Floors waxed (Library, KH, Math, Sci, Adm/Annex) major vacuuming (Library), bathrooms serviced-TP/Soap dispensers  Maintenance: Facility Condition Assessment, Maximo Work Order System, Preventive Maintenance Program, LED Lighting Program  Utilities: Controls Upgrades  Capital Planning and Design Projects

11. UNO FACILITY SERVICES Capital Planning & Design Projects  State Capital Outlay Funded Projects (BOR approved): $9,000,000  Library 4 th Floor Buildout (initiated 2007)  Science Building – Mechanical Renovations (initiated 2007)  FEMA Related Projects (Katrina): $16,000,000 (Bienville Hall)  State Major Repairs Funded Projects: $1,000,000  In-House Funded Projects: $400,000

12. UNO FACILITY SERVICES Trials and Opportunities  First University In-state to Out-Source Facility Services  Lost institution knowledge  Service expectations increased exponentially, while service improvements increased gradually  Night-time house keeping services – mostly unseen  Broader scope of services has been challenging  Implementation of Maximo work order system

13. UNO FACILITY SERVICES Summary  Is Facility Services Doing Better – Yes!  Facility Services provides…  Cost Savings (Direct and Indirect)  Performance Standard (No excuses about enough staffing or resources, must meet APPA Level Standard 3)  Additional Resources for planning, engineering, etc.  UNO Facility Services is One Organization doing more than before  Continuous improvement occurs with setting expectations and communication

14. UNO FACILITY SERVICES Contact information: Warren Davis, Associate Vice President for Facility Services wdavis4@uno.edu 504-280-3237 David Knight, Director of Facilities Operations David.Knight@Sodexo.com 504-520-9806