1. Year In Review SPTF Annual Meeting, Panama June 6, 2013 Year in Review SPTF Annual Meeting, Panama June 6, 2013

2. Highlights of the Social Performance Task Force Work in FY 12 SPTF registered as a non-profit in Nov 2012 More than 1,500 registered members Nine working groups and an annual meeting Launched Universal Standards for Social Performance Management in June 2012

3. Universal Standards Wheel? “The Universal Standards are the missing piece that offer the clarity needed for MFIs to implement SPM…” –David Baguma, AMFIU, Uganda

4. Comprehensive manual of good practices By and for people in the field Resource for achieving social goals Credibility for institutions and industry Realistic implementation process Universal Standards for Social Performance Management

5. The Universal Standards for Social Performance Management “What is the Ultimate Goal?” Learning?Compliance?

6. Purpose of Standards and Role of SPTF Role of SPTF Secretariat: Promotion and Learning  Promote adoption of the Universal Standards by the MF industry  Share learning about the adoption of good practices  Encourage industry initiatives and stakeholders to align with the Standards Role of other stakeholders: Evaluate compliance  MIX is a platform to be transparent about practice  Audit and Rating tools will soon be available to evaluate compliance with the Standards  Social Investors are incorporating the Standards into their due diligence processes

7. Implementing the Universal Standards Photo credit: John Rae for Accion

8. Implementation: The Secretariat Level Communications Materials for MFIs, Networks, and Investors Universal Standards Implementation Series Indicators for Self- Assessment Resource Library Database of Technical Assistance Providers photo

9. Implementation: The Network Level Global Standards Awareness-Raising Campaign for Networks Two core objectives: 1.Build awareness and commitment to the Standards among MFIs on a large scale. 2.Identify those MFIs that are ready to implement the Essential Practices of the Standards.

10. Standards Implementation Fund for Networks: 1.Document learning and experience about innovative ways to implement the Essential Practices of the Standards. 2.Support each of their members to fully or partially implement the Essential Practices in at least two sections of the Standards. Implementation: The Network Level (Continued)

11. Implementation: The Investor Level 1. ALINUS - Aligning Investor Due Diligence and Monitoring Practices with Universal Standards 2. Reasonable Covenants Group developed the “Lenders’ Guidelines for Setting Covenants in Support of Responsible Microfinance” 3. AvOID Overindebtedness developed the “Microfinance Investment Managers’ Guidelines on OI” 4. SPTF and Principles for Investors in Inclusive Finance working group on Balanced Returns Three Balanced Return Frameworks available: –Deutsche Bank –Triple Jump –Grassroots Capital

12. 15 MFIs shared practical experience though the Implementation Series 21 Organizations formally beta tested all 99 Essential Practices to evaluate three main questions: 1. What does it take to conduct an assessment? 2. What is level of compliance? 3.Are the Universal Standards relevant and understandable ? Implementation: The MFI Level MFIs taking part in this exercise included: ASKI, Philippines Contactar, Colombia ESAF, India Finance Trust, Uganda FINCA Honduras, Honduras FINCA Kyrgyzstan, Kyrgyzstan FINCA Zambia, Zambia Fundacion Delamujer, Colombia Genesis Empresarial, Guatemala Grameen Koota, India Mibanco, Peru OISL, Ghana Pro Mujer (HQ level) Pro Mujer Nicaragua SEF, South Africa Sogesol, Haiti Ujjivan, India VisionFund AzerCredit, Azerbaijan VisionFund Cambodia, Cambodia VisionFund Nicaragua, Nicaragua VisionFund Zambia, Zambia

13. n Implementation: The Evaluation Level 1. MIX Social Indicators being updated 2. Social audit tools for self assessment 3. Social rating for third party validation SOCIAL RATINGS SPI-4 Assessment tools being adjusted to evaluate implementation of the Essential Practices in the Universal Standards:

14. Are you MFI that has evaluated your social performance practices against the standards? Are you a network engaged in the Universal Standards Awareness-Raising campaign or Implementation project? Are you an investor that uses the Universal Standards to understand your investees social performance? Have you used any SPTF Communications Materials about the Standards, attended a session of the Universal Standards Implementation Series, downloaded documents from the Resource Center?

15. Annual Implementation Survey April 2013

16. Key Findings 640 people responded, from 107 countries 2/3 of the respondents were MFIs

17. Key Findings Over 90% of respondents consider SPM to be important.

18. Key Findings 364 people provided an email address to share a story about how they implemented social performance management practices 439 people provided an email address to learn more about the Universal Standards

19. Key Findings 20-25% of MFIs aware of the Universal Standards report that they started to implement SPM practices after learning about the Universal Standards.

20. Key Findings 90% of MFIs found the Universal Standards helpful

21. Top Ten Lessons Learned

22. 10

23. Secure Board and management buy-in Asegurar la aceptación de la GDS por la Junta Directiva y la Gerencia

24. 9

25. Take adequate time to review the Standards Toma el tiempo adecuado para revisar los Estándares

26. 8

27. Be honest when assessing current practice Sean honestos cuando evalúen sus practicas actuales

28. 7

29. Gather feedback from employees and clients Recoger la retro-alimentación de los clientes y los empleados

30. 6

31. Create a detailed action plan Haga un plan de acción detallado

32. 5

33. Communicate SPM vertically and horizontally Comunique sobre la GDS de manera horizontal y vertical

34. 4

35. Put specific people in charge of implementation Nombra a gente especifica para ser a cargo de la implementación

36. 3

37. Create short-term and long- term implementation goals Crear metas para la implementación al corto y al largo plazo

38. 2

39. Build on existing systems for cost effectiveness Construye en cima de los sistemas existentes para reducir costos

40. 1

41. Remember who you are working for! Recuerden para quienes están trabajando!