1. ACUI/EBI Assessments Users’ Meeting

2. Educational Benchmarking, Inc. Number of National Assessments for Higher Education: 65 Number of Colleges/Universities: 1,300 Number Surveyed: 12 million Number of Partnerships: 7

3. Housing/Residence LifeUnion/Student Center Association of Fraternity Advisors The Policy Center on the First Year of College Military Housing and Lodging Institute MAP-WorksNursing Education EBI Partners Fraternity/Sorority Association of College Unions International First-Year Association of College and University Housing Officers, Int. American Association of Colleges of Nursing Military Housing Ball State University

4. Designed in partnership with ACUI ACUI/EBI College Union/Student Center Assessment –Satisfaction with facility, dining, staff and sponsored activities –ACUI/EBI Non-User Assessment (Online only) ACUI/EBI Student Leader Assessment ACUI/EBI Student Activities Assessment Over 193 institutions have participated –Full list of participating institutions available ACUI/EBI Benchmarking Assessments ACUI/EBI Benchmarking Assessments

5. Focus on Improvement: –Identifies where to focus scarce resources to improve overall effectiveness –Provides managers with the information they need to confidently make and justify decisions Benchmarking: –Calibrate performance against self-selected peers/competitors, Carnegie Class and the National Standard Evidence of Impact: –Provides evidence of the contribution your organization makes to the educational mission of the institution Trend Analysis: –Identifies trends in performance and changes in student needs and issues ACUI/EBI Benchmarking Assessments Assessment for Continuous Improvement

6. ACUI/EBI College Union/Student Center Assessment Survey Features Demographics Scaled Questions Factors Questions and factors for all surveys are available upon request. Survey is administered via the web ALSO REFERRED TO AS CATEGORICAL QUESTIONS Factors Factor 1. Publicizes the Union and Promotes Campus Factor 2. College Union has a Positive Environment Factor 3. College Union is Student Oriented Factor 4. College Union is a Source of Entertainment Factor 5. College Union Enhances Life and Leadership Factor 6. Union Food Variety, Quality and Price Factor 7. Aspects of Dining Service Factor 8. Bookstore Staff Factor 9. Bookstore Items Variety and Price Factor 10. Union Cleanliness Factor 11. Union Staff Factor 12. Overall Program Effectiveness

7. Learning Outcomes: College Enhanced Practical Competencies Learning Outcomes: College Enhanced Personal Competencies Learning Outcomes: College Enhanced Personal and Relationship Skills Learning Outcomes: College Enhanced Appreciation for Diversity Learning Outcomes from Student Activities Participation (Participants Only) Social Outcomes from Student Activities Participation (Participants Only) Student Activities Well Advertised and Executed Evaluation of Student Government and Programming Board Importance of Offering Educational Student Activities Importance of Offering Social Student Activities Satisfaction with Publicizing and Promoting Student Activities Impact of Student Activities and Organizations on Enrollment Future Plans: Participation in Student Activities and Organizations Future Plans: Graduation and Alumni Participation Overall Evaluation of College/University ACUI/EBI Student Activities Assessment Factors Organization Advisor Leadership Training Interpersonal Competence Intrapersonal Competence Collaboration Among Leaders Collaboration Among Members Effective Leadership Self-Knowledge Diverse Populations Practical Competencies: Contracts and Budgets Overall Program Evaluation Principled Dissent Cognitive Complexity Outcome Practical Competencies: Management ACUI/EBI Student Organizational Leader Factors

8. Survey Administration Options Online Paper & Pencil

9. Easy step-by-step process with immediate results reporting

11. Easily view overall performance

12. Quickly view the areas which improved or declined

13. External benchmark comparisons provide context for your performance

14. Quickly view your school’s results across all areas… and easily drill down to more information

15. EBI shows you where to focus your attention Low Impact Factors: Do not allocate additional resources to improve these factors; if improved, will not improve overall perceptions of quality High Impact Factors: Focus energy and resources on improving these factors to have the greatest impact on improving overall perceptions of quality.

16. Drill down to the questions which comprise the Top Predictor The top predictor for this institution is “Union Staff.” What questions comprise the factor? Consider improving all these areas.

17. Most Satisfied Population – Why do they have a positive experience? Least Satisfied Population – What can you do to improve their satisfaction? Drill down to populations to view Top Predictor performance The Top Predictor- Union Staff

18. Can I really trust statistics to be correct? Evidence that EBI assessment results identify where an investment of time, energy and scarce resources will have the greatest impact on improving Overall Program Effectiveness. Corresponding improvement in Overall Program Effectiveness factor Top Predictor improvement from 2005 to 2007

19. Top Predictor improvement from 2005 to 2007 Can I really trust statistics to be correct? Evidence that EBI assessment results identify where an investment of time, energy and scarce resources will have the greatest impact on improving Overall Program Effectiveness. Corresponding improvement in Overall Program Effectiveness factor

20. Why Benchmark? Performance is better than All Institutions and your Carnegie Class… but below your peers/competitors

21. Measuring Performance Over Time

22. Disseminating Information to Staff Providing information directly to the front-line staff will likely promote improvement. Administrator can provide access, via Share Reports PDF version of reports allows the administrator to print reports and pass out

23. The assessment is administered continually throughout the year and provides detailed measures of customer service satisfaction in the key areas of Event Services including:  Event Planning/Reservations  Custodial/Maintenance/Facilities  Catering  Audio/Visual Includes month-to-month longitudinal results for questions and factors. $2,500 for 0-5000 participants $3500 for up to 10,000 participants $5,000.00 for up to 20,000 participants Event Services Assessment Assessment for Continuous Improvement Executive Summary Additional Assessment ACUI/EBI Benchmarking Assessments

24. Satisfaction with Planning of Event Customer Service: Event Reservation Staff Satisfaction with Custodial Services Satisfaction with Maintenance Services Customer Service: Building Manager Customer Service: Catering Reservation Staff Satisfaction with Catering Order Satisfaction with Catering Menu Options Satisfaction with Catering Items at Event Satisfaction with Catering Staff at Event Customer Service: Audio/Visual Reservation Staff Satisfaction with Audio/Visual Options Satisfaction with Audio/Visual Staff at Event Overall Satisfaction Event Services Assessment Factors

25. Glenn Skaggs gskaggs@WebEBI.com 417-429-0081 Ext. 216 www.WebEBI.com