1. An extraordinary company. An extraordinary career. Student Work Experience Program

2. The Fairmont Chateau Lake Louise Toni Casamassima Recruitment Manager

3. Presentation Agenda Our Company Past, Present and Future Mission, Values, Brand Promise Career Opportunities Student Work Experience Program (SWEP) Career Positions available for placements and internships The Fairmont Chateau Lake Louise The Working Holiday Visa Questions & Answers

4. Our Company

5. Fairmont Raffles Hotels International

6. Brands Raffles Hotels & Resorts 8 Hotels 5 under development Luxury transient Fairmont Hotels & Resorts 64 Hotels 11 under development Between upper scale and luxury Swissôtel Hotels & Resorts 29 Hotels 9 under development Deluxe tier

7. Employer of Choice

8. Our Brand Promise

9. Turning moments into memories for our guests. OUR MISSION

10. Unrivaled PresenceAuthentically LocalEngaging Service OUR PROMISE…

11. Respect Integrity Teamwork Empowerment OUR VALUES

12. Career Opportunities

13. The One Thing Missing is You! Join us for an unforgettable winter or summer in beautiful Lake Louise. Student Work Experience Program

14. Who should apply to SWEP?

15. Benefits

16. Placement Opportunities

17. Available Positions at The Fairmont Chateau Lake Louise Rooms Division Bell person (Guest Services) Front Desk Agent Room Attendant Housekeeping House person Boathouse Attendant Reservations Agent Royal Service Agent F&B Division Server Junior Server Host Bartender Steward (Dishwasher) Culinary In Room Dining Attendant Banquet House person

18. SWEP Success “This is my second SWEP experience at The Fairmont Chateau Lake Louise. The program sets you up for success, making sure that you gain as much experience and development as you can.” N ENHA L IN George Brown College Guest Services Agent The Fairmont Chateau Lake Louise

19. SWEP Success “It was the best decision that I had ever made. The SWEP program helped me gain the ‘hands on’ experience within a luxury hotel that I was looking for. Fairmont is a great company to work for.” B OB P ENG Cape Breton University Server The Fairmont Chateau Lake Louise

20. Accommodations Steps away from the hotel, shared accommodation rental rates starting from $6.45 per day Various buildings have bathroom/shower facilities, common TV/DVD rooms, computer rooms, kitchen facilities, laundry facilitates and internet access If applying with a friend, you can request to be roommates

21. Meals Our colleague cafeteria, ‘The Bean’, offers good company and good food! The Bean serves breakfast, lunch, and dinner at discounted rates All positions include a duty meal Theme meals

22. Interview & Selection Process Step 1: Online interview All candidates will be invited to participate Instructions will be emailed to candidates Step 2: Contact Selected candidates will be contacted by a Human Resources representative or a Departmental Manager to arrange a follow-up interview Step 3: Background & Reference Checks Required information will be gathered and processed through the Human Resources office

23. The Fairmont Chateau Lake Louise hotel characteristics 554 Rooms 36,000 SF meeting space (2 Ballrooms) 8 Food & Beverage outlets Other hotel features: Lake Louise, Spa, Canoe Rentals Heritage Guide Programming Staff Accommodation up to 700 colleagues, Temple Pizza Concession, Stables Pub 14 Retail outlets (concessions)

24. Living in Lake Louise Love the Outdoors? Lifestyle in a National Park is truly an outdoor experience. Banff National Park is 6,641 square kilometers of untamed wilderness, which becomes your backyard when you join us at The Fairmont Chateau Lake Louise. If hiking, biking, photography, rock climbing, skiing or skating are any of your favorite past times, this is the perfect place for you to come to work and play!

25. Lake Louise and the surrounding area offers all sorts of things to do and see to help colleagues make the most of there days off. Our dedicated lifestyles team also works with local companies to offer great discounts and day trips to all full time colleagues. Activities in the Lake Louise area: Snow Boarding Canoeing Rock Climbing Hiking Mountain Biking Fishing Ice Skating Skiing Cross Country Skiing Snowshoeing Sky Diving Zip Lining Activities

28. The Working Holiday Visa The Working Holiday Visa program encourages cultural exchange by allowing young adults (aged 18-30 years) from partner countries, to have an extended holiday in Australia, and young Australians to have holidays in partner countries. Australia has Working Holiday Visa arrangements with a number of countries and regions. One of those countries is Canada. These reciprocal arrangements provide Australian citizens the same opportunities overseas that are enjoyed by Working Holiday Makers visiting Australia.

29. The Working Holiday Visa The Working Holiday Visa program allows you to: stay in the arrangement country for 12 months work for a limited time to supplement your travel funds study or train for a short period of time

30. The Working Holiday Visa What are the basic eligibility requirements: hold an Australian passport meet health and character requirements be aged between 18 and 30 years (inclusive) at the time of applying have no dependent children accompanying you have a return ticket, or sufficient funds for a return or onward fare have sufficient funds for the first part of the holiday.

31. For more information… http://www.immi.gov.au/visitors/workingholiday/australians- overseas/countries-regions.htm

32. Interested in applying at The Fairmont Chateau Lake Louise? Apply online! Step 1: Visit our career portal at www.fairmontcareers.com Step 2: Click on the new Search Positions link. Step 3: Use the drop down menus and select ‘Canada’ then ‘Lake Louise’ then ‘The Fairmont Chateau Lake Louise’ Step 4: Select a position and Apply Online.