1. © Copyright 2004 Frost & Sullivan. All Rights Reserved. World Web Conferencing Market The Majority of Daily Collaboration Sessions Are Expected to Be Conducted on Enterprise Applications Rather than in Meeting Rooms Communications Group “Web conferencing vendors must ensure that they are sufficiently integrated with enterprise applications or risk being nudged out of the market.”

2. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Industry Trends Converged collaboration: what does it all mean? where is it headed? Acquisitions and new entrants change the market structure Feature war brews as vendor development efforts escalate Commoditization and the growth of light web conferencing segment

3. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Key Features Frost & Sullivan Provides: Detailed insights into recent developments and trends End-user analysis and forecasts Strategic recommendations and critical success factors Timelines providing development and implementation guidance Market share analysis Usage analysis tracking the migration of user demand Detailed analysis of how the industry is changing as the market moves toward a converged suite of collaborative applications

4. © Copyright 2004 Frost & Sullivan. All Rights Reserved. What We Offer Global Coverage Proven methodology encompassing extensive primary and secondary data and research Focused information and strategies that cover business and technology issues Credible data and analysis highlighting industry dynamics Winning strategies to help you create precise business plans

5. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Who Will Benefit? Current Market Participants  Find out how you compare to the competition  Assess current and future state of competition  Determine and exploit new market share opportunities New Entrants  Analyze challenges associated with the industry  Understanding the dynamic web conferencing market  Develop market entry strategies with in-depth analysis Investment Community Analyze long-term strategies of conferencing companies Determine which participants will outperform the competition Assess attractiveness of investing in web conferencing market

6. © Copyright 2004 Frost & Sullivan. All Rights Reserved. What’s Included Revenue forecasts by vendor/solution type: Web Conferencing Services (TSP and Reseller) Web Conferencing Software

7. © Copyright 2004 Frost & Sullivan. All Rights Reserved. 3D Conferencing A+ Conferencing Action Conference Call ACT Teleconferencing American Teleconnect Anytime Conferencing Arel Communications Audio-Ex Brainshark BT North America C3 Conferencing Services Cata Centra CentraCall Key Market Participants Challenge International Chorus Call Cisco Defero Citizens Conferencing Clareity ClearOne Compunetix Conference America ConferenceCall.com Conference Express Conferencing.Net Conference Plus Conferencepoint Connex International

8. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Key Market Participants (Cont’d) Contact Conference Calls Cross Draw Data Connection Ltd. Deutsche Telekom Diamond Bridge Dreamcast eBlvd ECI Conference Call Services eDial Elluminate Encounter Collaborative Expertcity Ezenia! eZmeeting First Virtual Communications Genesys Conferencing Glance Networks Global Crossing Glyphics Communications Horizon Live IBM- Lotus iLinc InterCall Interwise LifeLine Communications Linktivity Macromedia Marratech

9. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Key Market Participants (Cont’d) Meetrix Mentor Point Microsoft Netbriefings NetDIVE Netscreen Netspoke Norlight Telecommunications NTT-ME Obvio Pixion Polycom Premiere Conferencing Quick Call Conferencing Raindance RemoteLink SBC Scherers Conferencing, Inc. Séance Software SMART Technologies Sonexis Speak Space Spectel Spiderphone Sprint Summit Conference Services TeleCHOICE Conferencing

10. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Key Market Participants (Cont’d) Teleconferencing, Inc. TelSpan Telstra The Conference Group Umeeting USA Conferencing Verizon VIACK VitalStream V-SPAN Web Conferencing Central WebEx Communications WebDialogs WebTrain

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