2. James L. Mason, PhD OCCAT Portland, Oregon

3. Ground Rules… Confidentiality Listen Share Air Time Assume Positive Intent Withhold Judgment Take Responsibility Have Fun Other (?)

5. Is a congruent set of attitudes, policies, structures, and practices that come together in a system, agency or among professionals and enable that system and agency or those professionals to work effectively in cross-cultural situations. source: NCCC, 2003 - modified from Cross, Bazron, Dennis and Isaacs, 1989 PracticesPoliciesAttitudesStructures PHB Equity Forum 2015 James Mason, PhD

6. source: Cross, Bazron, Dennis and Isaacs, 1989 CULTURAL COMPETENCE CONTINUUM Cultural Destructiveness Cultural Incapacity Cultural Blindness Cultural Competence Cultural Proficiency Cultural Pre- Competence National Center for Cultural Competence, 2004 PHB Equity Forum 2015 James Mason, PhD OCCAT

7.  Demographic changes  Diverse belief systems  Disparate service outcomes/Service disparities  Market share and utilization issues  Formal education and informal learning biases  Accreditation, funding, and licensure concerns  Inter- and intra-group conflicts  Chronic and disproportionate poverty  Liability and malpractice claims  Legal issues/Civil rights  Mission PHB Equity Forum 2015 James Mason, PhD OCCAT

8.  Organizational efficiency and cost  Resource acquisition and development  Historically under-employed  Creativity and productivity  Problem identification and solving  Workforce/organizational appeal  Personal growth and marketability  Social responsibility/justice PHB Equity Forum 2015 James Mason, PhD OCCAT

9.  K NOWLEDGE OF D IVERSE COMMUNITY  C OMMUNITY ENGAGEMENT / PERSONAL INVOLVEMENT  K EY INFORMANT NETWORK  O RGANIZATIONAL DEVELOPMENT  S ERVICE D ELIVERY / CUSTOMER SERVICE  S TAFF D EVELOPMENT AND TRAINING  C OMMUNITY O UTREACH PHB Equity Forum 2015 James Mason, PhD OCCAT

10.  …is an active, developmental, and ongoing process that requires:  Awareness of ones’ own assumptions and values  Knowledge the client’s assets, resiliencies, and wishes  Skills, strategies, and techniques that can empower and enrich the lives of diverse clients, families and communities.  Counseling the Culturally Diverse Sue & Sue (2003)

11.  Atkinson, A. (2015) Inequality: What Can be Done  Cox, T. (2001) Creating the Multicultural Organization: A Strategy for Capturing the Power of Diversity  Deal, J. (2008) Retiring the Generation Gap: How Employees Young and Old Can Find Common Ground  Frey, W. (2014). Diversity Explosion: How New Racial Demographics are Remaking America  Goetz, E. (2015( New Deal Ruins: Race, Economic Justice, and Public Housing Policy  Mahzarin, B. and Greenwald, A. (2013) Blindspot: Hidden Biases of Good People  Page, S. (2008) The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools and Societies.  Sharkey, P. (2013) Stuck in Place: Urban Neighborhoods and the End of Progress toward Racial Equality  Steele, C. (2011) Whistling Vivaldi: How Stereotypes Affect Us and What We Can Do (Issues of Our Time)  Stiglitz, J. (2013) The Price of Inequality: How Today’s Divided Society Endangers our Future  Sue, D. W. (2010). Microaggressions in Everyday Life: Race, Gender, and Sexual Orientation  Sue, D. W. (2015) Race Talk and the Conspiracy of Silence: Understanding and Facilitating Difficult Dialogues on Race  Tapia, A. (2013) The Inclusion Paradox: The Obama Era and the Transformation of Global Diversity  Taylor, P. (2014) The Next America: Boomers, Millennials, and the Looming Generational Showdown  Thiederman, S. (2013) The Diversity and Inclusion Handbook  Thomas, R. (2005) Building on the Promise of Diversity PHB Equity Forum 2015 James Mason, PhD OCCAT