1. Transforming rail travel in the North Sheffield Chamber of Commerce & Industry Mark Barker Stakeholder Manager Northern Franchise

2. Every day together Transforming your railway Proud to be Northern On 1 April 2016, over 5,000 Northern people will join Arriva

3. Delivering for the economy, people and the environment Playing our part in the future of the North Over £1bn of investment at our commercial risk Fleet transformation Capacity sufficient to lead growth, not trail behind More attractive and coherent services Faster journeys Customer service transformed to fulfill expectations More jobs dedicated to front line delivery Embracing devolution Closer links to community

4. Invitation to Tender headlines Nine years, plus one optional Train service requirements, expanding in 2017 and 2019 Minimum capacity requirements and capacity rules Withdraw all Pacers by December 2019 120 new diesel vehicles Station investment of £30m Price and quality evaluation process

5. Our approach Devolved We welcome creation of Rail North to manage franchise Regional structure to engage stakeholders and give more local leadership to employees Partnering Agreement with TransPennine Express Alliancing with Network Rail Whole industry best solutions Inclusive Community links Diversity Forward thinking Building a sustainable legacy Looking to develop beyond our bid and Franchise Agreement Helping Transport for the North with its future vision

6. Fleet transformation 2016-2019 281 new carriages 55 DMUs and 43 EMUs Built by CAF 30% of fleet Air-conditioned 100 mph Seat reservation system Drive cascade of retained stock Pacers replaced by October 2019 and Class 153 by December 2019 All retained and cascaded stock refurbished WiFi and Customer Information systems for all trains 15% more rolling stock than today

7. Better services 2000 more trains per week – a 12% increase 37% more peak capacity (by December 2019) Faster journey times Better match of train type to service Real focus on running trains on time

8. Northern Connect Fast, comfortable, inter-urban network Introduced in stages up to December 2019 Connects all cities and towns with population over 85000 (unless served by metro or other franchise) 12 new and upgraded services, most hourly Over 90% operated with new trains 36 Connect Stations with consistent, higher standards Differentiated marketing and customer service Advance tickets

10. Station Improvements Investment £38m Improvement fund Consistency Expert facilities management Staff and passengers can report faults Sustainability 40 year asset management planning Station Green design features LED lighting Service Staffing provided at 45 currently unstaffed stations Extension of staffing hours at 54 stations Video Help Points at 447 stations

11. Value for Money and Choice Tickets Off Peak Fares Flexible Carnet via App Discounted Advance Purchase Fares – buy 15 minutes before boarding Buying a Ticket Ticket buying facilities at 243 more stations covering all stations with >3000 passengers per year Payzone Print at home M Tickets

12. Community and diversity Community rail funding doubled New community executive group Innovation and service development funds Diversity targets Recruitment from disadvantaged communities Living wage More apprenticeships Discounts for job-seekers