1. Transforming Your Organization through Measurement, Analysis and Knowledge Management MidwayUSA Joel Felten Vice President of Information Systems

2. Measurement & Analysis Brain center for alignment of your organization’s competitiveness! Effective measuring, analyzing and improving performance Managing organizational knowledge to drive improvement and innovation Driving focus of organizational competiveness

3. Measurement & Analysis How do you know how your performance compares? Comparative data Customer data Measurement agility Performance Analysis Review Organization performance and capabilities Performance Improvement Best practices Future performance

4. Measurement & Analysis Baldrige Feedback: MidwayUSA effectively uses data and information to track its daily operations and overall organizational performance, allowing for timely resource allocation, campaign timing, and workforce management decisions ….. MidwayUSA’s Measurement and Analysis Framework Step 1 – Measure selection Step 2 – Measure review Step 3 – Measure analysis Let’s take a look!

5. Measurement & Analysis

6. Baldrige Feedback Strength: Effectively uses its four OGs and aligned SKRs to systematically analyze and review performance the company scorecard

7. Measurement & Analysis Ability to drive top down!

8. Knowledge Management Management of Organizational Knowledge Collect and transfer of knowledge Blend and build new knowledge Use knowledge in your innovation and strategic planning Use of knowledge and resources to embed learning How does your organization build and manage its knowledge assets?

9. Knowledge Management How does MidwayUSA build and manage its knowledge assets? Feedback: MW has a systematic, well-deployed, integrated approach to managing organizational knowledge that is audited through ISO recertification standards…….. Knowledge Content 826 Company Glossary entries 739 Work Instructions 1667 Appendices Performance Improvement System Examples ….

10. Logistics - Shipping The Knowledge Management Process!

11. Logistics - Receiving Systematic Knowledge Management

12. Merchandising – Price Change

13. Company Glossary Cost Master Product Cost Per Click Cost to Operate Average Cost Fixed Cost Net Cost Variable Cost Average Shipping Cost Per Order Total Net Cost per invoice Total Net Cost per Invoice - Logistics PO Gross Cost Freight Cost Additional Cost Labor Cost Cost per Click Let’s talk about cost… Which cost are we talking about???

14. Company Glossary

15. Knowledge Management Q: How you ensure the quality and availability of data, information, software, and hardware, normally and in the event of an emergency? What we do… Build controls into the application / process Integrated Contingency Plan (ICP) Annual executive table top exercise Company fire drills Maintain and review an IT business systems critical list 4 Red blanket exercises on critical systems

16. Take Away – How to get started Monday Morning KM - Start a document of company specific terms Measurement – Identify one measure to let you know if the business had a good day Data/Information – Ask your IT folks, what is the most critical system in their stack that would impact the business?

17. Take Away – 90 Days Next 90 Days KM - Publish/Share your Company Glossary document. Allow others to provide input Measurement – identify 2 additional in process measures linking to your good day measure Data/Information – Ask how this would disrupt the business and plans to keep the business on

18. Take Away – The Next 12 Months Next 12 Months KM – Expand your Company Knowledge to contain information regarding your most important processes/ At Risk processes. Measurement – Develop your 1 st round of linkage of this most important measure down to individuals and their process. Data/Information – Ask them to conduct a table top red blanket exercise of this event. 1hr max. Do a pre and post score.

19. Questions? Thank you! Our best wishes to you in your pursuit of performance excellence! For more information: www.AmericaNeedsBaldrige.com qms@midwayusa.com