1. 2014-15 Library Performance Indicators Summary October 2015

2. Top 10 library performance indicatorsVictorian public libraries 2012-132013-142014-15Trend 1.Active library members21%19%  2.Attendance at library programs per ‘000 capita 263279304  3.Turnover rate – physical items5.35.45.3  4.Turnover rate – digital items2.12.22.6  5.Physical quality of library collection65%64%66%  6.Cost of library service per capita*$37.74$38.68$39.57  7.Cost of library service per visit*$6.25$6.11 $6.27  8.Staff EFT per ‘000 capita0.31 0.30  9.Number of public access devices per ‘000 capita 0.420.570.65  10.Customer satisfaction rating**8.578.65  * Trend indicator takes inflation into account.

3. Top 10 library performance indicators Vic (46) Met Mun (21) Met RLC (4) Reg Mun (13) Reg RLC (8) 1.Active library members 19%21%17%19% 2.Attendance at library programs per ‘000 capita 304314273296 3.Turnover rate – physical items 5.3 7.72.64.3 4.Turnover rate – digital items 2.62.34.20.93.4 5.Physical quality of library collection 66%69%78%44%59% 6.Cost of library service per capita* $40 $46$33$42$38 7.Cost of library service per visit* $6.27$6.87$5.99$6.54$5.53 8.Staff EFT per ‘000 capita 0.300.350.240.340.29 9.Number of public access devices per ‘000 capita 0.650.630.550.910.70 10.Customer satisfaction rating 8.658.68.48.29.5

4. 1. Active Library Members Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8

5. 2. Program attendance per ‘000 population Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8

6. 3. Turnover rate – Physical items Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8

7. 4. Turnover rate – Digital items Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8

8. 5. Physical quality of collection (purchased last 5 years) Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8

9. 6. Cost per capita Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8

10. 7. Cost per visit Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8

11. 8. Staff per ‘000 population Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8

12. 9. Public access computers per ‘000 population Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8

13. 10. Customer satisfaction Metro Municipal 21 Metro RLC 4 Regional Municipal 13 Regional RLC 8