1. July 15-18, 2002 Shanghai, China

2. Yuhfen Diana Wu dwu@email.sjsu.edu Susana Liu sliu@email.sjsu.edu San Jose State University San Jose, California 95192-0028 U.S.A.

3. SILF – July 17, 2002 Wu & Liu Background Trends for Library Digital Library: resources are portable Internet: Access anywhere, anytime Trends for Internet Broadband for quick access Wireless for access anywhere Content management for simultaneously real- time access and delivery

4. SILF – July 17, 2002 Wu & Liu Digital Library Advantages Computerized for storage, distribution, and retrieval Real-time access, search, and reference Domains Include data in all formats, such as text, graph, image, audio, and video Metadata such as title, abstract, keywords, link, web pages, etc.

5. SILF – July 17, 2002 Wu & Liu Content Management Systems (CMS) Major Users Enterprise Library Museum Archive

6. SILF – July 17, 2002 Wu & Liu CMS Technology Most from the advance of Computer and Networking Technology including Graphic User Interfaces with mixed of text, data, audio, and video IC development for high speed in CPU and Network Internet for anywhere, anytime, anyone Result in the new tools for content creation, checking, editing, management, input, retrieval/delivery, and presentation

7. SILF – July 17, 2002 Wu & Liu Common CMS Features Content repository and collaboration server XML support for content standards and reuse Web support for content delivery Multiple Language support with framework for multi-lingual publishing

8. SILF – July 17, 2002 Wu & Liu One-Stop Searches SFX - OpenURL protocol ( http://www.sfxit.com/ )http://www.sfxit.com/ Leads a user to appropriate links, such as authors, affiliations, full-text articles Automatically transfer information from a citation to an ILL form CSU implementation in Fall 2002

9. SILF – July 17, 2002 Wu & Liu Virtual On-line Reference Services :Active Libraries :  Academic - Cornell, MIT, and Syracuse, UC Irvine  Public – Metropolitan Corporative (L.A. and Orange Counties), Q&A Cafe  Government – Library of Congress

10. SILF – July 17, 2002 Wu & Liu Virtual On-line Reference Services Software Applications : AOL Instant Messenger, eGainLive, eGainVoice, HumanClick Pro, LiveAssistance, LivePerson Chat, LSSI, LiveHelper,, VirtualRef Desk, WebLine, and 24/7 References, and other

11. SILF – July 17, 2002 Wu & Liu Other: http://www.public.iastate.edu/~CYBERSTACKS/LiveRef.htm http://pages.prodigy.net/tabo1/chatsoftware.htm (list very comprehensive information with links) http://www.public.iastate.edu/~CYBERSTACKS/LiveRef.htm http://pages.prodigy.net/tabo1/chatsoftware.htm

12. A Librarian’s Interactive Screen

13. A Patron’s Screen

14. A Librarian’s Interactive Screen

15. SILF – July 17, 2002 Wu & Liu A Librarian’s Screen Monitoring Multiple Users

16. More Interactive Screen A WWW page Session Status Exchanging message

17. Q&A Café Home Page

18. SILF – July 17, 2002 Wu & Liu Challenges Technology Impacts Staffing and Staff Training Privacy Intellectual Property Quality Control and Assessment Policies

19. SILF – July 17, 2002 Wu & Liu Participation & Survival Theme of LITA 2000 National Forum- High Tech/High Touch: the Human Aspects of Technology (Librarians) Collaboration with the Campus Community - Teaching and Research Faculty

20. CMS VIRTUAL REALITY