1. Customizing Services for Today’s Students Dennis J. Smith October 10, 2011

2. New, Improved or customized services students want. Customizing Services for Today’s Students Dennis J. Smith October 10, 2011

3. New, Improved or customized services students need. Customizing Services for Today’s Students Dennis J. Smith October 10, 2011

4. Today’s students came of age during the “mass customization movement,” which entailed being “absolute rulers of their own digital universe.” (Gardner and Eng, 2005) Customizing Services for Today’s Students Dennis J. Smith October 10, 2011

5. How do we know what they want? Ask Them Research Ask Others Service Assessment Customizing Services for Today’s Students Dennis J. Smith October 10, 2011

6. What they say they want? Easy access to materials where & when I need them (100%) Inspiring environment which supports diverse needs (97%) Comprehensive available relevant resources (78%) Knowledgeable friendly accessible staff who help me (66%) Customizing Services for Today’s Students Dennis J. Smith October 10, 2011

7. Students want: Expanded Services More Resources Physical Space Technology and Technology Services Customizing Services for Today’s Students Dennis J. Smith October 10, 2011

8. Services (Expanded) Study Rooms Presentation Practice Rooms Library Hours Reserves / E-Reserves Laptops, iPads, etc etc etc… Customizing Services for Today’s Students Dennis J. Smith October 10, 2011

9. More Resources Resource Sharing E-Resources Purchase On Demand (POD) Purchase Driven Acquisitions (PDA) Customizing Services for Today’s Students Dennis J. Smith October 10, 2011

10. Physical Space Space Utilization More Study Space More Collaborative Areas Customizing Services for Today’s Students Dennis J. Smith October 10, 2011

11. Technology and Technology Services Laptops, iPads Software Computer Lab Scanning, Printing etc Web 2.0 Customizing Services for Today’s Students Dennis J. Smith October 10, 2011

12. Services students need! Reference delivery Customized Instruction Discovery Tools Basic/Basic Plus/Advance Services Embedded Librarians Customizing Services for Today’s Students Dennis J. Smith October 10, 2011

13. Reference Delivery Reference Desk Reference Chat / Ask-a-Librarian Reference Mail Roving Reference Guides / Assignments Customizing Services for Today’s Students Dennis J. Smith October 10, 2011

14. Customized Instruction Customized Course Instruction Online Tutorials Capture Tutorials Customizing Services for Today’s Students Dennis J. Smith October 10, 2011

15. Discovery Tools One Stop Search New Interfaces Our Collection Customizing Services for Today’s Students Dennis J. Smith October 10, 2011

16. Basic/Basic Plus/Advance Service The Basics – Staff/Student Assistants Basic Plus – Student Peer-to-Peer Advanced - Librarians Customizing Services for Today’s Students Dennis J. Smith October 10, 2011

17. Embedded Librarians Customized Library Instruction Collaboration Customization Based on Subject Library Instruction – Just in Time Customizing Services for Today’s Students Dennis J. Smith October 10, 2011

18. Conclusion No Perfect Formula Know Your Students Know Your Resources Assess, Review, Learn Customizing Services for Today’s Students Dennis J. Smith October 10, 2011

19. Presentation Available at http://works.bepress.com/dennisjsmith/ Customizing Services for Today’s Students Dennis J. Smith October 10, 2011

20. Works Cited Burhanna, K. J., Seeholzer, J., & Salem, J., Jr. (2009). No natives here: A focus group study of student perceptions of web 2.0 and the academic library. The Journal of Academic Librarianship, 35(6), 523-532. Casey, M. E., & Savastinuk, L. C. (2006). Library 2.0: Service for the next-generation library. Library Journal, 131(14), 40. Cohen, S., Fereira, J., Horne, A., Kibbee, B., Mistlebauer, H., & Smith, A. (2000). MyLibrary: Personalized electronic services in the Cornell University Library. D-Lib Magazine, 6(4) Gardner, S., & Eng, S. (2005). What students want: Generation Y and the changing function of the academic library. Portal, 5(3), 405-420. Levine-Clark, M. (2010). Developing a multiformat demand-driven acquisition model. Collection Management, 35(3/4), 201-207. Ryan, S. M. (2008). Reference transactions analysis: The cost-effectiveness of staffing a traditional academic reference desk. The Journal of Academic Librarianship, 34(5), 389-399. Shumaker, D. (2009). Who let the librarians out? embedded librarianship and the library manager. Reference & User Services Quarterly, 48(3), 239-42, 257. Stanfield, A. G., & Palmer, R. L. (2010). Peer-ing into the information commons: Making the most of student assistants in new library spaces. Reference Services Review, 38(4), 634-646. Wales, T., & Robertson, P. (2008). Captivating open university students with online literature search tutorials created using screen capture software. Program, 42(4), 365-381. Customizing Services for Today’s Students Dennis J. Smith October 10, 2011